Suzanne Mcnamara Email & Phone Number

Mid West Region, Limerick, Clare, Tipperary, Offaly

Operationally responsible for 22 shops, including a 7,000 sq ft furniture shop and a warehouse. Operate in an environment with a matrix of stakeholders, employees, members, volunteers and scheme workers. Accountability: key accountabilities include, maintaining the integrity of the charity and ensuring we operate within the guidelines.

Ireland

• Profitability Growth – Due to company downsizing in 2012, assumed responsibility of all Ireland accounts (150 with only 50% of these accounts making profit). Vitalized business with strategic visioning and rebuilt relationships with accounts resulting in 10% increases year over year – in 2019, Ireland accounts overall achieved 19% growth.• Territory Management - Designed and executed geographical plans daily/weekly/monthly in order to maximise territory management efficiency and achieve superlative performance where accounts were thriving and empowered to innovative with their assortment. Promoted to the pharmacy division upon its launch by the brand.• Product Sales – Operated as Regional Account Manager specialising in the pharmacy division, liaising with 75 accounts. Organised and managed the region’s largest accounts including Debenhams and the Dublin Airport Authority. • Partnerships – Managed a contact programme with key stakeholders including account managers, corporate office leadership and other high-level decision makers. Liaises and plans weekly with Managing Director.• Target Acquisition – Achieved set company weekly, monthly and quarterly KPI targets through various product knowledge, selling and sound operational techniques. Strategically manage the relationship between pharmacy network and The Body Shop, resulting in all accounts achieving sales targets, volume and agreed product ranges.• Leadership, Training & Development – Conducted field visits to coach on effective management, motivation, and general administration to safeguard that The Body Shop standards. Led a senior sales team, merchandisers and trainers through effective leadership trainings to ensure targets are delivered in all areas. Created and reserved effective team matrix to achieve outlined objectives and measure workload efficiently.• Administration & Reporting – Maintained detailed records and submitted activity reports to Executive Leadership.

• Product Sales – Developed product knowledge to drive business, educating clientele on best options for individual needs. Trained new and existing selling teams through intentional training programmes. Enabled stock control and operative replenishment systems through detailed expectations and innovative solutions.• Target Acquisition – Achieved targets and objectives as set by the company. Supported and monitored KPI’s for region including sales targets, average sales transaction targets, customer traffic and conversion. • Leadership - Responsible for building and maintaining strong relationships with employees and region’s stakeholders. Planned and strategized to staff stores within budgeted hours. Managed three store locations prior to being promoted to the pharmacy division.• Sales Reporting, Forecasting & KPI’s - Reported on all sales activity and provide management with detailed KPI & activity reports. Created motivating challenges and incentives for staff when KPI’s were accomplished.• Logistics & Operations - Ensured exceptional store standards through development of store management teams and effective product placement, merchandising, and space management. Designed efficient processes for inventory reconciliations and monitored success through appropriate evaluation measures.

County Limerick, Ireland