Suzanne Barnes Email & Phone Number

Hopkinton, MA, US

Boston, MA, US

• Provide leadership by assessing and planning computing needs for The Heart Center at Boston Children's Hospital, the largest pediatric heart program in the country. Direct all information technology services: oversee.
• Business Process Re-engineering policies and procedures
• Reorganization providing more effective, streamlined operations
• Enterprise Resource Planning implementations
• Strategic Planning, Disaster Recovery and Business Continuity planning/implementation
• Oversight of Pediatric application development from prioritization and communication to resource planning and installation. Outdated software and corresponding hardware modified/upgraded for more efficient management.

Worcester, MA, US

• Led the Information Technology Infrastructure Organization in support of:
• Commonwealth Medicine: a healthcare consulting and operations division
• MassBiologics: an FDA licensed developer and manufacturer of vaccines
• University of Massachusetts Medical School: Graduate School of Medicine, Nursing
• and in collaboration with UMass Lowell, Dartmouth, Boston, Amherst and the President’s OfficeAccountable for implementing and managing efficient and cost-effective technology including:
• Replacement of aged server and storage infrastructure with NetApp/Cisco FlexPod

Karachi, PK

• Responsible for shaping and supporting the use of technology throughout Pathfinder’s global organization, enabling and furthering its mission in 25 countries, to improve the rights and lives of people by delivering a.
• Stabilized infrastructure and completed upgrades to all key systems including Pathfinder developed applications, the ERP environment, networking, email, backup systems, and data center
• Completed technology roadmap in support of strategic goals and have implemented ITSM, Cloud Storage, O365, VDI, dashboard reporting and upgrades to multiple systems. Network analysis, reconfiguration, and upgrades.
• Analyzed staffing and completed department restructure in support of Pathfinder's mission. Support High School intern program, mentoring students with interest in IT.
• Focus on customer service and building relationships to provide efficient and effective solutions
• Facilitate the Global Technology Governance Committee and Data Security team.

Bristol, RI, US

• RWU Information Technology is recognized internationally!Citrix: Real Life Case Studies of Virtualization in Education http://blogs.citrix.com/2014/02/27/citrix-real-life-case-studies-of-virtualisation-in-education-a-bl.
• Formulated strategic goals aligned to the University's policies and direction
• Led the implementation of technology to increase information accessibility and integrated systems management, including a University-wide Process Re-engineering plan, driving analysis and revamp of existing business.
• Increased focus on service management and standards, adding 7 X 24 hour support
• Developed Business Continuity policies and procedures with implementation
• Redeveloped existing infrastructure, expanding physical substructure and network access

Boston, MA, US

• As a member of the leadership team, formulated new services, managed cross-functional projects and resolved technology issues in support of the University's goals and objectives.
• Managed all customer-interfacing departments in support of Faculty, Staff and Students. Oversaw development and delivery of centralized, integrated end-user computer and information technology support.
• Central point of contact ensuring highest level of customer satisfaction, addressing problems that represent broad and highly complex integration issues using new technologies and techniques.
• Provided leadership in business, technical and service management across Northeastern.
• Implemented Information Technology Infrastructure Library (ITIL) based service management standards, including Change Management, improving cross-functional response and change throughout IS.
• Introduced 40% cost savings and improved service, support, and “green” initiatives via management and renegotiation of contracts in areas such as printing and PC/MAC and peripheral purchases.

Boston, Massachusetts, US

• Strategized and managed Information Technology support and services for Suffolk, headquartered in Boston with offices in West Palm Beach, Miami, San Francisco and Irvine, in conjunction with 125 satellite offices.
• Revamped the Information Technology department into a service-oriented, quality producing team, able to respond to user’s needs in a timely manner.
• Designed and executed IT Strategic Plan for corporation and sister entities. Results positioned Suffolk IT services for successful support of a corporation which grew by 64% in 4 years.
• Designed Disaster Recovery policies, installed firewalls, web blockers and SPAM intrusion technologies.
• Introduced cost savings, created corporate Intranet and upgraded Internet, overhauled back up procedures.
• Standardized and upgraded infrastructure, implemented Oracle financials and HR modules.

Masters In Computer Information Systems, Computer Science

Bachelors In Computer Science, Computer Science

Certificate, Information Systems Management, Computer Science

Certification, Itil V3 From Third Sky Inc.