Suzie Quinlan Email & Phone Number

• Assist the client in successfully streamlining business processes.• Increased client productivity through expanded functionality with Salesforce application and additional tools.• Corresponded with clients to create, recommend and develop business processes for their Sales Cloud. • Configured and implemented processes within Sales Cloud. • Facilitated and delivered training to Salesforce users.• Created step by step documentation and delivered training to the end users and assisted in user adoption workshop. • Experienced and skilled in video production and editing and created and produced training videos for the Marketing and Communications Teams. • Supports the user acceptance testing by creating scripts and managing the users through the unit testing process in an organized manner. • Identify and document problems and causes.• Monitor program performance to ensure efficient operations. • Provides feedback and recommendations to developers on functionality.

Cleveland/Akron, Ohio Area

• Providing Salesforce Consulting to MonsterConnect clients by developing and managing their processes and incoming data. • Training and delivering additional Salesforce support syncing Salesforce with MonsterConnect platform.• Creating customized solutions including reports and dashboards, and sales processes for incoming leads.• Increasing client productivity through expanded functionality with Salesforce applications and additional tools.

Indianapolis, Indiana Area

• Managed strategic marketing initiatives, activities and channels. Created marketing plans and campaigns for our company through Social Media increasing our audience by 50%.• Managed a team of lead development representatives and developed our lead generation process which increased our production level and helped our sales team increase their meeting quota by 50% with consistent incoming quality leads. • Developed processes to make our sales team operate at a steady pace by organizing our Salesforce platform and streamlining our lead generation process with multiple tools and software. • Gathered data from site, surveys, emails and customers and compile in CRM database for analysis which allowed our executives to understand who our customers are and what our target prospects looked like. Increased qualified prospects to 100% sales quota per month. • Developed email marketing programs which provided multiple touch points to our target audience and increased our returned emails by 35%.

• Streamlined implementation process decreased implementation timelines, increased customer satisfaction, improved information within project team.• Created, analyzed, and presented sales opportunity pipeline and weekly benchmark activity reports to leadership team.• Developed process for lead generation providing a continual lead source for business development group.• Increased trade show booth traffic by 15% through pre-trade show marketing efforts and expanded trade show presence increasing sales by 7.5% annually. • Led the efforts to receive the following awards for the past three years: INC 5000, Top 100 3PL in Food Logistics, Cascade Capital Business Growth, Weatherhead 100, Smart 50, and NEO Success.• Increased Jarrett Companies presence in the business community through attendance at community networking and professional organization events, press releases, and use of social media.• Created marketing collateral including brochures, folders, and introductory letters.• Provided content and strategy for development of Jarrett Companies websites: Jarrett Logistics, PackShip USA, and Jarrett Fleet Services.• Increased activity on multiple Social Media sites doubling both followers and site visits.• Coordinated and facilitated quarterly sales team meetings resulting in increased team collaboration, process improvement, and associate development.• Recruited, trained, and developed a staff of five.

Orrville, Ohio

My responsibility is to grow our warm lead database and get our Directors of Business Development more interaction with potential clients. I coordinate with our teams to qualify marketing leads and segment campaigns based on demographics. I created a process that allows me to now manage a team that develops strong qualified leads for our Directors of Business Development. I participate in industry trade shows and conferences. I design consumer promotion and attend community events in order to create a strong brand awareness. I developed an email marketing program for existing customers and external industry mailing lists. I work with third party ad agencies to execute integrated marketing programs for strategic media, radio, television and billboards.

• Presented customer briefings to top executives to prepare them for customer visits.• Coordinated Executive Briefing Program customer logistics; including ground transportation, hotel arrangements, entertainment, meals, and participants ensuring high quality experience.• Created agendas and presentation materials for SMEs to address customer questions and concerns.• Acted as tour guide and host to customer teams.• Negotiated contracts for hotels, conference centers, entertainment and sports venues.• Led development team for selection and implementation of Salesforce and Chatter. Directed system integration and start-up.

As an Inside Sales Representative I was responsible for covering seven states in the west region of the US. I was responsible for researching prospects, making warm calls and up-selling to current clients, and increasing our client base with Diebold’s ATM and Branch Supplies. I had the opportunity to work with the outside sales representatives all over the country and got a good grasp on how the sales channel functioned. The knowledge learned in this position helped me pursue future opportunities in Diebold.