Suzanne Bailey Email & Phone Number

Charleston, Sc, Us

Charleston, South Carolina Area

 Manage multiple client implementations for employer groups varying in size and complexity Coordinating project responsibilities and maintaining project timelines for multiple client implementations Lead requirements gathering discussions with clients and provide guidance on best practices. Ensure requirements are understood and agreed upon by all parties and disseminate the document Configure software application based on client specific requirements then conduct an internal quality assurance review to certify application readiness. Lead a demonstration of the configurations for the client in preparation for testing Prepare and provide testing scenarios to clients for user acceptance testing. Organize testing sessions to guide clients through the testing process to sign-off. Manage project testing log. Troubleshoot issues reported and bring to resolution when possible or to an acceptable work-around when necessary Maintain close client relationships throughout the implementation to ensure best experience for the customer and application meets their needs Assisted in the configuration and testing of 26 Mercer Marketplace implementations Ability to adapt to unanticipated support needs and competing priorities Coordinate or perform client administrator training via webinar or onsite

Responsible for the overall quality of the development and delivery of technical training programs to MTVN and Viacom employees in New York and Regional OfficesStrategically interface with Technology business partners to conduct business needs analysis and determine long and short term development needsWork collaboratively with Instructional Design team and subject matter experts using the ADDIE model to create and deliver effective training solutions that meet business objectives Responsible for Network Operation Center (NOC) workload management and resource planningSchedule and maintain the NOC training control room environment and assist in NY Training Center managementManage technical training budget for NOC in-house training needs and vendor-provided needsDevelop and maintain training programs for Application Development and Digital Asset Management (MTVN and Paramount) which includes documentation and curriculum, instructor led and virtual training, and online trainingUtilize test scripts and UAT process to accurately document system functionality and confirm the stability of applications prior to end user trainingProvide ongoing end user training support for custom applications and desktop applicationsAssist in the creation, testing, and deployment of the MTVN US Learning Management System Develop Instructional Design staff's skills by setting clear goals and objectives, identifying skill sets to enhance or improve, and making recommendations for course work and skill-building exercisesUtilize focus groups to assess effectiveness of training programs prior to deploymentProduce communication campaigns to promote products and servicesExecute reports on training to measure effectiveness of programs

Schedule and supervise Training staff and training control roomReview and maintain departmental documentation accuracy; paper and web based solutionsDevelop, compose and maintain training programs for Operations, Media Management, Technical, Disaster Recovery, and Facilities staffDevelop methods of determining competency and skill level of end users

Train new and existing staff for Operations, Media Management, and technical departmentsDevelop training modules for specific topics which include lessons, materials and aides, reviews and checklists Compose and maintain reference manuals for all networks and new equipment

Responsible for monitoring and maintaining quality of network feedsFamiliar with all facets of network environmentsHandling network emergencies to minimize on air discrepancies

Assisted in the pre and post production of packaged elements, live studio shows, multi-cam productions, and on-location shootsLiaison between production team and network departments including Graphics, Rights and Clearance, Operations, Music, and ProgrammingProduced audio edit sessions, on-line and avid edit sessions, on location shoots, and DV interviews

Created and maintained on site tape library and archiving system for all field tapes and edited mastersCreated an edit bible that outlined shows responsibilities and procedures and included edit schedulesManaged edit sessions which included scheduling sessions, digitizing footage into Avid system, and delivering finished product for broadcast PROFESSIONAL ACCOMPLISHMENTSCreated and deployed a comprehensive one-on-one Operations training program for on-boarding and existing staff at the Network Operations Center that resulted in a decrease in operator performance errors Developed the training curriculum for ALIAS WEB, Digital Master Ingest, and Segmenting with Video Logger which included UAT, documentation, hands-on labs, handouts and computer based trainingSuccessfully managed staff through organizational changesExpanded the scope of the NOC training organization to include MTVN departments that directly or indirectly effect broadcast operationsCreated and deployed technical and operational training program for the MTVN Disaster Recovery Facility that included classroom training, hands-on equipment training, and on-going support