Suzanne Ryan Email and Phone Number
Senior Change Management | PROSCI certification | Digital Adopption | Digital Transformation | Change Strategy | Communications | Training | Stakeholder Engagement | Executive Sponsorship | Stakeholder Analysis at
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Halliburton
Suzanne Ryan's Location
Houston, Texas, United States, United States
Suzanne Ryan's Contact Details
Suzanne Ryan work email
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About Suzanne Ryan
As an experienced change management principal in the Big 4 Professional Services financial arena (KPMG & Deloitte) and in the blue-chip Oil & Gas industry (upstream, midstream, and downstream), including projects for ERP via Oracle and SAP S/4HANA change management transformations, Suzanne's expertise makes her a good fit for consideration for your next change management opportunity. Suzanne has a proven track record in communications, learning and development, and digital adoption and transformation. With a focus on strategy, stakeholder analysis, stakeholder engagement, and change impact analysis, she excels in journey mapping, change readiness, and implementing successful adoption and sustainment. Suzanne's expertise extends to executive and leadership coaching, fostering employee engagement, and driving innovative problem-solving and creative thinking for resistance mitigation.Her work emphasizes creating and sustaining a culture of success in adopting and implementing change, enhancing enterprise-wide collaboration, and advancing digital transformation initiatives whether in a waterfall, hybrid, or agile environment.Suzanne holds a Bachelor’s degree in English (with honors) from the University of Texas at Austin and a Master’s degree in Technical Writing with a minor in Computer Education and Cognitive Systems from the University of North Texas. Her credentials include certifications from Cornell University in Change Leadership, PROSCI, ATD in Change Management, Kirkpatrick Partners in Training Evaluation, and Articulate. She has held a Certified Scrum Master (CSM) by CPrime.
Suzanne Ryan's Current Company Details
Halliburton
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Senior Change Management | PROSCI certification | Digital Adopption | Digital Transformation | Change Strategy | Communications | Training | Stakeholder Engagement | Executive Sponsorship | Stakeholder Analysis
Suzanne Ryan Work Experience Details
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Finance Organizational Change Management Senior ManagerHalliburton Nov 2024 - PresentHouston, Texas, UsFocused primarily on driving successful transformative business outcomes through implementation and adoption of Halliburton’s world-wide (North America, LATAM, ME, Asia, Malasia, Singapore), multi-year business migration from the current SAP instance to S/4HANA to standardize processes, simplify and enhance usability, accelerate continuous improvement, and maintain compliance across the enterprise, including Acquire to Retire, Record to Report, Plan to Deliver, and reporting as well as on other Finance OCM projects. The transformation spans all regions and Product Service Lines.
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Senior Principal Change Management ConsultantPemex Dec 2023 - Aug 2024México, Distrito Federal, MxLed, drove, and advised full change management for the PEMEX Deer Park Refinery (the14th largest refinery in the US and in the top 10% of the world) for people-oriented, process-oriented, and technology-oriented change focused primarily on large-scale software rollouts that significantly impacted the refinery's overall company, downstream focus, and processes by ensuring the organization was fully equipped to embrace and leverage new software to achieve business objectives, starting with the comprehensive digital transformation journey to SAP S/4HANA in a Greenfield environment, a $27 million project. Worked closely with the C-Suite, senior leaders, and project team to support the design, implementation, and adoption of a scalable system architecture tailored to the organization's needs as a foundation to implement a modern ERP platform that streamlines operations and provides precise and timely data for both internal and external stakeholders. This included change management for the advanced analytics, fit to standard processes, modernization of technologies, strong governance framework, and cleansed data for migration as well as integration with new digital models such as ETRM, Coupa, Ecosys, etc. to establish a digital core for over 1400 users from staff to operations. -
Director, Digital Nexus Organizational Change ManagementKpmg May 2022 - Jan 2024Toronto, On, CaEstablished and defined a cohesive plan based on the defined strategy for OCM. Led development and sustainment of comprehensive integrated digital initiatives for MS Office 365 implementations for stakeholders, including SharePoint, Exchange, and OneDrive. Coached and developed teams by providing clear, behaviorally specific performance feedback and specific performance suggestions for improvement in a manner that builds confidence and fosters a safe environment. Accountable for managing an effective team dedicated to fulfilling the organization’s mission through highly successful program implementations, team engagement, and continuous improvement. -
Change Management & Adoption (Cma) Manager For Deloitte’S Global Technology Services (Gts)Deloitte Jun 2021 - May 2022Worldwide, OoResponsible for developing the Global methodology, approach, and change management materials required to partner with Member Firm (MF) IT leadership and their local IT teams to drive the successful adoption of global technology solutions. Including analyzing an MF’s readiness to adopt new technologies and the execution of proven CMA tools and methodologies which include: leadership playbooks, a defined CMA approach, communication planning and execution, quick reference materials (FAQs/QRCs), short learning videos (e.g., BrainShark), intranet resource sites for sharing information and artifacts relevant to the initiative, risk impact assessments and associated mitigations, and progress tracking toward goals. -
Change Management LeadConocophillips Oct 2020 - May 2021Houston, Texas, UsFocused on the people-side of change by supporting the ConocoPhillips Business Units with a worldwide transformation around global Cost Forensics initiatives to drive lasting, positive changes that produce improved business outcomes by increasing organizational readiness, stakeholder engagement, morale, preparedness, speed of adoption and the likelihood of benefits realization while minimizing the learning curve and the depth of any performance and productivity decline during the change. And, optimizing long-term sustainability after achieving the future state. -
Communications & Change Management SpecialistExterran Jun 2020 - Sep 2020Calgary, Alberta, CaEnterprise-wide Communications & Change Management Specialist for Oracle Cloud transformation worldwide to handle all sponsorship preparation and roadmaps, stakeholder and audience analysis, communications, training and reference material, and coalition building for HCM and ERP. After just 6 weeks on the job, the video I scripted, storyboarded, edited, and produced of the CEO garnered a 75% opening rate and its accompanying email about the Cloud transformation that I crafted received a 46% open rate and the newsletter I wrote earned a 57% opening rate. Additionally, I manage the people side of change to increase adoption rates, reduce risk, and maximized the return on investment (ROI) in software. Script, storyboard, and producing videos of the Senior Leadership team plus regional and country leaders. Design and develop engaging training to manage resistance, build relationships, handle project management, and collaborate to provide the leadership, coaching, flexibility, and adaptability to ensure the success implementation of a culture of adoption for sustained change. Design and develop all related C-Suite communications, SharePoint pages, instructor-led training, self-use support materials for reinforcement, and all micro-learning videos, e-learning videos, and all demo software simulations (animations, annotations, voice-overs, software capture, etc.). -
Communications & Change Management Consultant In Oe Health, Environment, & Safety (Hes)Chevron Jul 2018 - Jul 2020San Ramon, Ca, UsLead Communications & Change Management Specialist for OE/HES Worldwide to handle all communications, training and reference material, and coalition building for Agile development of air, water, waste, OE assurance, and more for Sphera Essential, IMPACT, Waste Management (@ the Richmond Refinery) and future strategic directions. Managed the people side of change to increase adoption rates, reduce risk, and maximized the return on investment (ROI) in software. Ran stakeholder analysis, developed sponsorship roadmaps, crafted effective communications including storyboarding and directing and producing videos, and designed and developed engaging training to manage resistance, build relationships, handle project management, and collaborate to provide the leadership, coaching, flexibility, and adaptability to ensure the success of the HES IT applications. Designed and developed all communications up to VP Level, SharePoint pages, instructor-led training, self-use support materials for reinforcement, and all micro-learning videos, e-learning videos, and all demo software simulations (animations, annotations, voice-overs, software capture, etc.). Used Microsoft Azure. -
Organizational Change Management ConsultantAnadarko Petroleum Corporation Apr 2017 - Jun 2018The Woodlands, Tx, UsUsed ADKAR and ADDIE to manage the people side of change for Enterprise Content Management, increased adoption rates, reduced risk, and maximized the return on investment (ROI). Ran stakeholder analysis, developed sponsorship roadmaps, crafted effective communications, and designed and developed engaging training to manage resistance, build relationships, handle project management, and collaborate to provide the leadership, coaching, flexibility, and adaptability to ensure the success of the enterprise-wide rollout of OpenText Content Server. Designed and developed all instructor-led training, all self-use support materials for reinforcement, and all micro-learning videos, e-learning videos, and all demo software simulations (animations, annotations, voice-overs, software capture, etc.). -
Organizational Change Management Lead For Cementing & Production Enhancement Software TechnologyHalliburton Sep 2014 - Apr 2017Houston, Texas, UsLed the Change Management team on an Agile IT environment on an Enterprise-wide project, crafted all customer communications and training materials, interfaced with customers and development for all field and usability testing, designed and developed technical marketing materials, and oversaw level 2 and 3 support, including customer satisfaction. Updated the team's processes and procedures, analyzed strengths and assets, researched and stayed abreast of trends, handled the project management, mentored and grew team members, and delegated assignments. Wrote and directed videos of corporate leaders from line management to the Vice Presidential level. Designed innovative, engaging customer training materials and communications including graphical websites. Implemented new user support processes and training that reduced support problems by 75% within 4 months and improved customer satisfaction numbers accordingly. Worked on software products for production enhancement and for engineers to simulate cementing jobs and avoid compromising the environment onshore or offshore through quality tracking methodology.
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Instructional Designer/Developer For Disney UniversityThe Walt Disney Company Dec 2006 - Sep 2016Burbank, Ca, UsResearched and wrote Disney’s first Master’s level College Program Course for Hospitality Management accredited by ACE as well as writing video scripts for environmental awareness. Wrote and edited instructor-led training, virtual classes, and e-learnings, including Leadership and Mentoring courses. Worked remotely and onsite across multiple countries and cultures to appropriately engage a world-wide audience and collaborate with a highly diverse coworkers. Adept with using the Learning Content Repository and Learning Management Systems, recommended designs and formats, and advised during course pilots and train-the-trainer sessions. -
Adjunct Professor Of Composition & Communications, Creative ThinkingUniversity Of Phoenix Sep 2010 - Mar 2016Phoenix, Az, UsTaught 5-week semesters of evening on-ground courses to entry-level college students including communication, composition, rhetoric, creative and critical thinking. Focused on prewriting strategies that build to drafting, revising, editing, and finalizing essays of various rhetorical modes. Reviewed elements of grammar, mechanics, style, citation, creativity, and effective analysi -
Organizational Change Management ConsultantExxonmobil Feb 2013 - Jun 2014UsDesigned and developed an innovative course that used instructor-led, web-based training, and virtual training to transition all of Exxon IT to a new way of doing business internally that received high praise from participants and leadership and resulted in significant cost savings and efficiency increases. This required extensive stakeholder analysis and adroit use of change management principles to successfully introduce new software and processes to ExxonMobil’s IT division worldwide. Recorded voice-overs and handled project management and evaluation. Worked collaboratively with Subject Matter Experts (SMEs) both remotely and locally. -
Senior Instructional Designer And Adjunct Professor Of CompositionVet Tech Institute Of Houston Feb 2010 - Jun 2013Houston, Texas, UsDesigned and taught 8-week semesters of instructor-led English Composition courses for college sophomores. Proven expertise as instructor and Subject Matter Expert (SME). Focused on the principles and techniques of written, expository, and persuasive composition. Explained how to analyze literary, expository, and persuasive texts, and how to use critical thinking skills. 12 classes of ~20 students each. -
Senior Instructional Design And Writing Consultant; Virtual Classroom ProducerDeloitte Jul 2009 - Jun 2013St. Charles, Illinois, UsCreated a gamification-based orientation course for tax professionals that increased retention among younger professionals. Analyzed, designed, developed, implemented, and produced instructor-led, e-learnings, e-simulations/gaming approaches, and virtual courses for International Tax Services, Business Model Optimization, Business Tax Services, and Payroll for a worldwide audience. Exhibited the ability to be highly organized with strong time management skills and to manage multiple projects to meet deadlines. -
Senior Instructional Design And Writing ConsultantMorgan Stanley Smith Barney May 2010 - Jan 2011New York, Ny, UsAnalyzed the stakeholders and recommended a design for successfully integrating the information from the Morgan Stanley and the Smith Barney merger to minimize resistance to change, reduce time to adoption, and maximize utilization in a challenging environment of demanding professionals. Designed, developed, and implemented online training with simulations and intranet reference material for over 35 audiences for a new Joint Venture system that replaced Morgan Stanley Merlin and Smith Barney WebNAS. -
Group & Corporate Sales DirectorOrlando Philharmonic Orchestra Aug 2008 - May 2009Orlando, Fl, UsDeveloped and grew from scratch the group and corporate sales via extensive Central Florida relationships to enlarging the patron-base through new contacts and successful cold calls by building relationships locally and internationally, creating all sales and marketing material, communications, budgets, and tracking systems. Tailored information and designed add-ons such as backstage tours, pre-concert conversations, meet-ups with musicians/the & private receptions. -
Director Of Grand MasqueOrlando Opera Company, Inc; Orlando Ballet; And Orlandp Philharmonic Orchestra Jan 2007 - Feb 2009Ran all communications, marketing, finances, vendors, & project management for Grande Masque, the #6 top fundraising event on New Year’s Eve in the U.S. per AOL including venue relationship & catering, budgets, gross & net, corporate sponsorships, production & plans for artists’ performances, load-in & load-out, payments, schedules, live & silent auction including obtaining auctioneers & over 300 donated items, payment & delivery/pick-up of auction items, recruiting & incenting 130 volunteers, marketing, seating plans & reserved seating for over 800 guests with 3 priority seating locations, dinner and break plans for the orchestra & other performers & all volunteers, parking vouchers and arrangements, hotel pricing & rooms for artists/staff/VIP guests, live webcasting over local CBS channel WKMG, & all PR. Reported to a team of 3 Executive Directors plus 3 Artistic Directors plus all three boards and oversaw the work of over 20 artistic staff members. Net: $225,000 - an outstanding achievement in a non-arts town. Also organized, coordinated, and ran the tasting event for 26 high-profile attendees and staff plus Executive Directors & Artistic Directors as featured on WMFE, public radio.
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Group & Corporate Sales DirectorOrlando Ballet Oct 2006 - Jul 2008Orlando, Florida, UsDeveloped and grew the first group and corporate sales department by building relationships to create a patron-base through successful cold calls, creating all sales and marketing material, communications, budgets, and tracking systems. Tailored information and designed backstage tours, pre-concert conversations, meet-ups with dancers, and private receptions. -
Senior Technical Writer/Editor & Instructional DesignerAllegro Business Solutions Jul 1998 - Nov 2006Requested by name by more clients than any other employee for repeat projects due to high success with stakeholder analysis, design writing, editing, and management of instructional design for e-learning, and online and hardcopy documents including RFPs and proposals for custom software. Applied best practices to deliverables and approach while identifying issues, risks, dependencies and assumptions to ensure accurate planning and execution. Trained and experienced in Project Management techniques. Experienced at picking up new technologies quickly. Sold over half a million dollars of writing projects annually. Experienced as a writer/manager of teams of 8–10 writers/editors/designers, plus 9 contractors.
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Senior Technical Writer/Editor And Instructional DesignerTechnically Write Jul 1992 - Jun 1998Crafted essential job aid information for Friday’s Restaurants new ordering software. Successfully planned, project managed, designed, wrote, and edited instructional-led training, online help systems, and software documentation for clients including requirements documents (RFPs), proposals, architecture and design documents, data dictionaries, business logic manuals, training guides, marketing brochures, installation guides, problem determination guides, online helps, disaster-recovery guides, and more. Created and applied documentation standards, processes, and templates. Tracked project and process control documentation against changes, requirements, objectives, and/or contract. Applied best practices to deliverables and approaches while identifying issues, risks, dependencies, and assumptions to ensure accurate planning and scheduling. Negotiated and oversaw vendor contracts.
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Advisory Information DeveloperIbm 1988 - Jul 1992Armonk, New York, Ny, UsObtained the highest level of technical writer/editor/designer/planner that IBM offered. Served as the first Malcolm Baldrige editor of the first company-wide Malcolm Baldrige quality application, working with top executives from all major divisions. Obtained the highest level of technical writer/editor/designer/planner that IBM offered, creating extensive task and needs analyses and planning the information library for IBM’s software products. Completely overhauled the MVS mainframe system documentation from planning, to installation, to problem diagnosis, to use and ran an international usability test that resulted in unparalleled improvements in customer satisfaction. Managed a team of 17 writers and vendors across the U.S., England, The Netherlands, and Germany. #1 performer multiple years. -
Information Development First Line ManagerIbm 1987 - 1988Armonk, New York, Ny, UsLed and coached a staff of 8 technical writers. Provided software development assignments for mainframes and PCs, budgets, forecasting (1, 2, and 5 year plans), development plans, project management, yearly evaluations, and hiring decisions. Frequently collaborated with product managers, quality assurance, and usability/human factors.
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Junior Thru To Staff Information DeveloperIbm Jun 1980 - 1987Armonk, New York, Ny, UsWorked on a variety of new software development projects from mainframes through PCs as the technical writer for installation guides, problem determination guides, application programming interface guides, user guides, quick reference cards, marking material, and more.
Suzanne Ryan Skills
Instructional Design
Technical Writing
Instructor Led Training
Editing
Captivate
Leadership Development
Software Documentation
Writing
Public Speaking
Microsoft Office
Leadership
Coaching
Teaching
Curriculum Design
Content Management
Curriculum Development
Adult Education
Research
Social Media
Learning Management
Dreamweaver
Content Development
Project Management
E Learning
Online Training
Blogging
Technical Training
Sharepoint
Needs Analysis
Distance Learning
Training
Job Aids
Instructional Writing
Adobe Acrobat
Word
Mentoring
Classroom Instruction
Documentation
Technical Documentation
Blended Learning
Html
Robohelp
Newsletters
Visio
Virtual Classroom Producing
Organizational Change Management
Oil And Gas
Management
Energy
Supervisory Skills
Suzanne Ryan Education Details
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University Of North TexasMinor In Computer Education & Cognitive Systems -
Cornell UniversityChange Leadership Certification
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The University Of Texas At AustinEnglish With Honors
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Walden UniversityDoctoral Level Course In Adult Education Learning Theory
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Rice University - Susanne M. Glasscock School Of Continuing Studies
Frequently Asked Questions about Suzanne Ryan
What company does Suzanne Ryan work for?
Suzanne Ryan works for Halliburton
What is Suzanne Ryan's role at the current company?
Suzanne Ryan's current role is Senior Change Management | PROSCI certification | Digital Adopption | Digital Transformation | Change Strategy | Communications | Training | Stakeholder Engagement | Executive Sponsorship | Stakeholder Analysis.
What is Suzanne Ryan's email address?
Suzanne Ryan's email address is za****@****ail.com
What schools did Suzanne Ryan attend?
Suzanne Ryan attended University Of North Texas, Cornell University, The University Of Texas At Austin, Walden University, Rice University - Susanne M. Glasscock School Of Continuing Studies.
What are some of Suzanne Ryan's interests?
Suzanne Ryan has interest in Plus Volunteer And Community Leadership, Oil And Gas Industry, Social Media, Scuba Diving, New Technologies, Sailing, Golf, Performing Arts, Travel, Bicycling.
What skills is Suzanne Ryan known for?
Suzanne Ryan has skills like Instructional Design, Technical Writing, Instructor Led Training, Editing, Captivate, Leadership Development, Software Documentation, Writing, Public Speaking, Microsoft Office, Leadership, Coaching.
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