Suzanne Ryan Email & Phone Number

Houston, Texas, Us

Focused primarily on driving successful transformative business outcomes through implementation and adoption of Halliburton’s world-wide (North America, LATAM, ME, Asia, Malasia, Singapore), multi-year business migration from the current SAP instance to S/4HANA to standardize processes, simplify and enhance usability, accelerate continuous improvement, and maintain compliance across the enterprise, including Acquire to Retire, Record to Report, Plan to Deliver, and reporting as well as on other Finance OCM projects. The transformation spans all regions and Product Service Lines.

México, Distrito Federal, Mx

Led, drove, and advised full change management for the PEMEX Deer Park Refinery (the14th largest refinery in the US and in the top 10% of the world) for people-oriented, process-oriented, and technology-oriented change focused primarily on large-scale software rollouts that significantly impacted the refinery's overall company, downstream focus, and processes by ensuring the organization was fully equipped to embrace and leverage new software to achieve business objectives, starting with the comprehensive digital transformation journey to SAP S/4HANA in a Greenfield environment, a $27 million project. Worked closely with the C-Suite, senior leaders, and project team to support the design, implementation, and adoption of a scalable system architecture tailored to the organization's needs as a foundation to implement a modern ERP platform that streamlines operations and provides precise and timely data for both internal and external stakeholders. This included change management for the advanced analytics, fit to standard processes, modernization of technologies, strong governance framework, and cleansed data for migration as well as integration with new digital models such as ETRM, Coupa, Ecosys, etc. to establish a digital core for over 1400 users from staff to operations.

Toronto, On, Ca

Established and defined a cohesive plan based on the defined strategy for OCM. Led development and sustainment of comprehensive integrated digital initiatives for MS Office 365 implementations for stakeholders, including SharePoint, Exchange, and OneDrive. Coached and developed teams by providing clear, behaviorally specific performance feedback and specific performance suggestions for improvement in a manner that builds confidence and fosters a safe environment. Accountable for managing an effective team dedicated to fulfilling the organization’s mission through highly successful program implementations, team engagement, and continuous improvement.

Worldwide, Oo

Responsible for developing the Global methodology, approach, and change management materials required to partner with Member Firm (MF) IT leadership and their local IT teams to drive the successful adoption of global technology solutions. Including analyzing an MF’s readiness to adopt new technologies and the execution of proven CMA tools and methodologies which include: leadership playbooks, a defined CMA approach, communication planning and execution, quick reference materials (FAQs/QRCs), short learning videos (e.g., BrainShark), intranet resource sites for sharing information and artifacts relevant to the initiative, risk impact assessments and associated mitigations, and progress tracking toward goals.

Houston, Texas, Us

Focused on the people-side of change by supporting the ConocoPhillips Business Units with a worldwide transformation around global Cost Forensics initiatives to drive lasting, positive changes that produce improved business outcomes by increasing organizational readiness, stakeholder engagement, morale, preparedness, speed of adoption and the likelihood of benefits realization while minimizing the learning curve and the depth of any performance and productivity decline during the change. And, optimizing long-term sustainability after achieving the future state.

Calgary, Alberta, Ca

Enterprise-wide Communications & Change Management Specialist for Oracle Cloud transformation worldwide to handle all sponsorship preparation and roadmaps, stakeholder and audience analysis, communications, training and reference material, and coalition building for HCM and ERP. After just 6 weeks on the job, the video I scripted, storyboarded, edited, and produced of the CEO garnered a 75% opening rate and its accompanying email about the Cloud transformation that I crafted received a 46% open rate and the newsletter I wrote earned a 57% opening rate. Additionally, I manage the people side of change to increase adoption rates, reduce risk, and maximized the return on investment (ROI) in software. Script, storyboard, and producing videos of the Senior Leadership team plus regional and country leaders. Design and develop engaging training to manage resistance, build relationships, handle project management, and collaborate to provide the leadership, coaching, flexibility, and adaptability to ensure the success implementation of a culture of adoption for sustained change. Design and develop all related C-Suite communications, SharePoint pages, instructor-led training, self-use support materials for reinforcement, and all micro-learning videos, e-learning videos, and all demo software simulations (animations, annotations, voice-overs, software capture, etc.).

San Ramon, Ca, Us

Lead Communications & Change Management Specialist for OE/HES Worldwide to handle all communications, training and reference material, and coalition building for Agile development of air, water, waste, OE assurance, and more for Sphera Essential, IMPACT, Waste Management (@ the Richmond Refinery) and future strategic directions. Managed the people side of change to increase adoption rates, reduce risk, and maximized the return on investment (ROI) in software. Ran stakeholder analysis, developed sponsorship roadmaps, crafted effective communications including storyboarding and directing and producing videos, and designed and developed engaging training to manage resistance, build relationships, handle project management, and collaborate to provide the leadership, coaching, flexibility, and adaptability to ensure the success of the HES IT applications. Designed and developed all communications up to VP Level, SharePoint pages, instructor-led training, self-use support materials for reinforcement, and all micro-learning videos, e-learning videos, and all demo software simulations (animations, annotations, voice-overs, software capture, etc.). Used Microsoft Azure.

The Woodlands, Tx, Us

Used ADKAR and ADDIE to manage the people side of change for Enterprise Content Management, increased adoption rates, reduced risk, and maximized the return on investment (ROI). Ran stakeholder analysis, developed sponsorship roadmaps, crafted effective communications, and designed and developed engaging training to manage resistance, build relationships, handle project management, and collaborate to provide the leadership, coaching, flexibility, and adaptability to ensure the success of the enterprise-wide rollout of OpenText Content Server. Designed and developed all instructor-led training, all self-use support materials for reinforcement, and all micro-learning videos, e-learning videos, and all demo software simulations (animations, annotations, voice-overs, software capture, etc.).

Houston, Texas, Us

Led the Change Management team on an Agile IT environment on an Enterprise-wide project, crafted all customer communications and training materials, interfaced with customers and development for all field and usability testing, designed and developed technical marketing materials, and oversaw level 2 and 3 support, including customer satisfaction. Updated the team's processes and procedures, analyzed strengths and assets, researched and stayed abreast of trends, handled the project management, mentored and grew team members, and delegated assignments. Wrote and directed videos of corporate leaders from line management to the Vice Presidential level. Designed innovative, engaging customer training materials and communications including graphical websites. Implemented new user support processes and training that reduced support problems by 75% within 4 months and improved customer satisfaction numbers accordingly. Worked on software products for production enhancement and for engineers to simulate cementing jobs and avoid compromising the environment onshore or offshore through quality tracking methodology.

Burbank, Ca, Us

Researched and wrote Disney’s first Master’s level College Program Course for Hospitality Management accredited by ACE as well as writing video scripts for environmental awareness. Wrote and edited instructor-led training, virtual classes, and e-learnings, including Leadership and Mentoring courses. Worked remotely and onsite across multiple countries and cultures to appropriately engage a world-wide audience and collaborate with a highly diverse coworkers. Adept with using the Learning Content Repository and Learning Management Systems, recommended designs and formats, and advised during course pilots and train-the-trainer sessions.

Phoenix, Az, Us

Taught 5-week semesters of evening on-ground courses to entry-level college students including communication, composition, rhetoric, creative and critical thinking. Focused on prewriting strategies that build to drafting, revising, editing, and finalizing essays of various rhetorical modes. Reviewed elements of grammar, mechanics, style, citation, creativity, and effective analysi

Us

Designed and developed an innovative course that used instructor-led, web-based training, and virtual training to transition all of Exxon IT to a new way of doing business internally that received high praise from participants and leadership and resulted in significant cost savings and efficiency increases. This required extensive stakeholder analysis and adroit use of change management principles to successfully introduce new software and processes to ExxonMobil’s IT division worldwide. Recorded voice-overs and handled project management and evaluation. Worked collaboratively with Subject Matter Experts (SMEs) both remotely and locally.

Houston, Texas, Us

Designed and taught 8-week semesters of instructor-led English Composition courses for college sophomores. Proven expertise as instructor and Subject Matter Expert (SME). Focused on the principles and techniques of written, expository, and persuasive composition. Explained how to analyze literary, expository, and persuasive texts, and how to use critical thinking skills. 12 classes of ~20 students each.

St. Charles, Illinois, Us

Created a gamification-based orientation course for tax professionals that increased retention among younger professionals. Analyzed, designed, developed, implemented, and produced instructor-led, e-learnings, e-simulations/gaming approaches, and virtual courses for International Tax Services, Business Model Optimization, Business Tax Services, and Payroll for a worldwide audience. Exhibited the ability to be highly organized with strong time management skills and to manage multiple projects to meet deadlines.

New York, Ny, Us

Analyzed the stakeholders and recommended a design for successfully integrating the information from the Morgan Stanley and the Smith Barney merger to minimize resistance to change, reduce time to adoption, and maximize utilization in a challenging environment of demanding professionals. Designed, developed, and implemented online training with simulations and intranet reference material for over 35 audiences for a new Joint Venture system that replaced Morgan Stanley Merlin and Smith Barney WebNAS.

Orlando, Fl, Us

Developed and grew from scratch the group and corporate sales via extensive Central Florida relationships to enlarging the patron-base through new contacts and successful cold calls by building relationships locally and internationally, creating all sales and marketing material, communications, budgets, and tracking systems. Tailored information and designed add-ons such as backstage tours, pre-concert conversations, meet-ups with musicians/the & private receptions.

Ran all communications, marketing, finances, vendors, & project management for Grande Masque, the #6 top fundraising event on New Year’s Eve in the U.S. per AOL including venue relationship & catering, budgets, gross & net, corporate sponsorships, production & plans for artists’ performances, load-in & load-out, payments, schedules, live & silent auction including obtaining auctioneers & over 300 donated items, payment & delivery/pick-up of auction items, recruiting & incenting 130 volunteers, marketing, seating plans & reserved seating for over 800 guests with 3 priority seating locations, dinner and break plans for the orchestra & other performers & all volunteers, parking vouchers and arrangements, hotel pricing & rooms for artists/staff/VIP guests, live webcasting over local CBS channel WKMG, & all PR. Reported to a team of 3 Executive Directors plus 3 Artistic Directors plus all three boards and oversaw the work of over 20 artistic staff members. Net: $225,000 - an outstanding achievement in a non-arts town. Also organized, coordinated, and ran the tasting event for 26 high-profile attendees and staff plus Executive Directors & Artistic Directors as featured on WMFE, public radio.

Orlando, Florida, Us

Developed and grew the first group and corporate sales department by building relationships to create a patron-base through successful cold calls, creating all sales and marketing material, communications, budgets, and tracking systems. Tailored information and designed backstage tours, pre-concert conversations, meet-ups with dancers, and private receptions.

Requested by name by more clients than any other employee for repeat projects due to high success with stakeholder analysis, design writing, editing, and management of instructional design for e-learning, and online and hardcopy documents including RFPs and proposals for custom software. Applied best practices to deliverables and approach while identifying issues, risks, dependencies and assumptions to ensure accurate planning and execution. Trained and experienced in Project Management techniques. Experienced at picking up new technologies quickly. Sold over half a million dollars of writing projects annually. Experienced as a writer/manager of teams of 8–10 writers/editors/designers, plus 9 contractors.

Crafted essential job aid information for Friday’s Restaurants new ordering software. Successfully planned, project managed, designed, wrote, and edited instructional-led training, online help systems, and software documentation for clients including requirements documents (RFPs), proposals, architecture and design documents, data dictionaries, business logic manuals, training guides, marketing brochures, installation guides, problem determination guides, online helps, disaster-recovery guides, and more. Created and applied documentation standards, processes, and templates. Tracked project and process control documentation against changes, requirements, objectives, and/or contract. Applied best practices to deliverables and approaches while identifying issues, risks, dependencies, and assumptions to ensure accurate planning and scheduling. Negotiated and oversaw vendor contracts.

Armonk, New York, Ny, Us

Obtained the highest level of technical writer/editor/designer/planner that IBM offered. Served as the first Malcolm Baldrige editor of the first company-wide Malcolm Baldrige quality application, working with top executives from all major divisions. Obtained the highest level of technical writer/editor/designer/planner that IBM offered, creating extensive task and needs analyses and planning the information library for IBM’s software products. Completely overhauled the MVS mainframe system documentation from planning, to installation, to problem diagnosis, to use and ran an international usability test that resulted in unparalleled improvements in customer satisfaction. Managed a team of 17 writers and vendors across the U.S., England, The Netherlands, and Germany. #1 performer multiple years.

Armonk, New York, Ny, Us

Led and coached a staff of 8 technical writers. Provided software development assignments for mainframes and PCs, budgets, forecasting (1, 2, and 5 year plans), development plans, project management, yearly evaluations, and hiring decisions. Frequently collaborated with product managers, quality assurance, and usability/human factors.

Armonk, New York, Ny, Us

Worked on a variety of new software development projects from mainframes through PCs as the technical writer for installation guides, problem determination guides, application programming interface guides, user guides, quick reference cards, marking material, and more.

Ma In Technical Writing, Minor In Computer Education & Cognitive Systems

Change Leadership Certification

Ba, English With Honors

Doctoral Level Course In Adult Education Learning Theory

Education record