Suzanne Tonge Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Managed CIO's calendar, coordinating 100+ meetings and travel arrangements, increasingproductivity by 98%
• Streamlined executive's calendar by incorporating efficient scheduling methods, resulting in a 25%increase in meeting efficiency.
• Optimized executive's workflow and time management, resulting in 25% more tasks completed.
• Improved communication between executive and team by implementing a new organizationalsystem. Increased efficiency by 50%
• Developed impactful visual aids, leading to successful fundraising and increased brand recognition.
• Coordinated and executed a successful office relocation to a new facility with zero downtime whilemaintaining business operations, showcasing strong organizational skills in a fast-paced startupenvironment.

Charlotte Metro

• Boosted organizational efficiency by streamlining meetings and travel itineraries for corporateexecutives.
• Streamlined meeting planning and travel scheduling for 90 person COE and Supplier Diversity team,increasing efficiency and productivity.
• Drove significant growth in diverse supplier spend by organizing and facilitating successful annualteam strategy meetings and reviews.
• Coordinated executive calendar for 5 years, resulting in 95% meeting attendance.
• Oversaw and organized key corporate events, increasing attendance by 20% and improving overallevent satisfaction ratings.
• Collaborated with 3 departments to organize a company-wide event, resulting in a 30% increase inemployee engagement and positive feedback from stakeholders.

Huntersville, NC

• Improved client satisfaction by 10% with timely and accurate reports for field representatives, aidingretention and meeting quotas.
• Coordinated cross-functional team efforts to improve office processes, leading to 10% increase inproductivity.
• Assisted with office maintenance and vendor management, creating a seamless workplace formaximum productivity.
• Managed and analyzed client data, increasing retention by 10% and achieving a 95% satisfaction rate.

Rochester, New York Metropolitan Area

• Satisfied clients' needs by offering exceptional service, increasing customer satisfaction by 20%.
• Increased client satisfaction rate by 15% through implementing new customer service strategies.
• Served as a functional liaison between business line and risk management teams, resulting inenhanced communication and 10% reduction in gaps in risk management framework.
• Planned and executed successful team events and off-site meetings, boosting team morale andproductivity
• Processed complex schedules and provided executive support through efficient research anddocument preparation, resulting in improved decision-making and overall productivity.

Rochester, New York Metropolitan Area

• Managed Advisor's calendar with efficiency, resulting in 10% fewer scheduling conflicts and 15%increased productivity.
• Managed and analyzed client data, increasing retention by 10%.
• Achieved a 95% client satisfaction rate through providing top-notch service and building strongrelationships, resulting in increased client referrals and revenue.
• Streamlined team events and off-sites, resulting in improved relationships with partners and 100%attendance
• Implemented new organizational system to improve communication and productivity betweenexecutive and team, resulting in 50% efficiency increase.

Rochester, New York Metropolitan Area

• Key member of American Diabetes Association committee, raising $10k for charity and boostingcompany brand image in the community as Client Service Associate.
• Consistently achieved 100% accuracy, handling 50+ client requests daily, resulting in increasedcustomer satisfaction and retention.
• Improved client satisfaction by 20% through increasing response time by 50%.
• Enhanced communication between advisor and team by implementing a new organizational system.Increased efficiency by 50%.