Suzanne Vost Email & Phone Number

Manchester, Gb

Remote

My role includes supporting a volunteer network with at-home tasks for vulnerable adults. I use various systems, including Kayako, Zendesk, and Google Suite to liaise with volunteers, clients, and referrers. I use MailChimp to send out tailored group communications to different groups, and I'm also familiar with Mandrill to track automated system emails. Past MailChimp campaigns have been used to help funding bids. I've created user guides and trained both colleagues and external users for our system - a bespoke system to create and track task sign-ups across our volunteer and referrer network. I also helped to understand and design a new public facing FAQ system on Zendesk.

London Area, United Kingdom

As System Administrator I had extensive and continuous involvement over five years in the development and implementation of a new, bespoke, Grant Management System, and as a result I was the project manager for the second level of development, including co-authoring the Statement of Requirement. Holding responsibility for ongoing system management and administration, including managing user profiles, meant I was also in a prime position to train all internal and external users on the new system and produce various bespoke user guides. To further support the system, I created flow charts using MS Visio to demonstrate business process and practice.Alongside this, I was a Senior Grants Officer which saw me use the GMS to assess complex grant applications and manage payments. I managed staff members, and made delegated decisions within authority levels. I also trained colleagues on policy and processes, including providing regular written updates, and presented company information to internal and external stakeholders. My role also included involvement in decision-making panel meetings, including preparing agendas and taking and distributing minutes, and assisting with policy development.

London, United Kingdom

London

London, United Kingdom

● Conducted face-to-face interviews with applicants and checked written applications● Assessed an applicant’s suitability for the programme, based on questions regarding their home life, personal and medical history, and their skills and experience● Completed safeguarding checks, and verified ID for their DBS check● Prepared a detailed report on each applicant for Camp Directors to see● Built rapport with the applicant, acting as the face of the company

Minnesota, Usa

● Co-ordinated and taught paddleboarding classes four activity periods a day, for eight weeks ● Managed co-staff working in my activity, ensuring they knew what was expected of them ● Responsible for the health and safety of all the campers and counsellors in my class ● Constructed lesson plans based on weather predictions, and the ages of the campers

London, United Kingdom

● Managed and trained a high turnover of temporary staff members● Provided training on using two CRM database systems● Hired and trained new interviewers in Finland and remarketed the programme there● Co-ordinated the implementation of two American Red Cross lifeguard training courses● Co-ordinated the ‘Ready Steady Go’ last minute placement scheme● Handled formal complaints from applicants● Managed the Help Desk and its staff at one of the largest UK camp recruitment fairs● Liaised daily with overseas offices, including New Zealand and the US Placement Team● Doubled the percentage of UK applicants with videos on their profile in four months via a series of marketing techniques, including email campaigns, and social media ● Wrote and updated original copy for tri-annual newsletters● Covered senior manager’s work as needed

Minnesota, Usa

Manchester, United Kingdom

Manchester, United Kingdom

Lancaster, United Kingdom

Blackpool, United Kingdom

Ba (Hons), English Language With Creative Writing, 2:1

Activities and Societies: Photographic Society, University Cinema• Minored in Psychology in year one • Volunteered as a projectionist.

A2 Levels, Psychology, English Language, Classical Civilisation, A-C

Gcse, English, Maths, Science, French, History, Geography, Graphics, A*-B