Suzanne Robinson Email and Phone Number
With over 20 years of experience across public, private, and startup sectors, I thrive on helping organizations succeed in today’s complex business landscape. I focus on fostering continuous learning, driving innovation, and achieving operational excellence to help teams exceed goals and deliver measurable results.Key achievements include launching Comcast’s Xfinity Retail channel, supporting new product rollouts across Sales & CX channels, and creating the first national learning journeys by role for a major corporation. My volunteer work with the Endorphasm Foundation and the National Ski Patrol "Young Adult Patrol" underscores my commitment to community and talent development.Let’s connect and explore how I can help your organization achieve its next level of success.
The Northridge Group
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Strategic AdvisorThe Northridge Group Jun 2024 - PresentRosemont, Il, UsAs a professional business consultant with more than 20 years in the technology, media and communications industries, I work with The Northridge Group as a Strategic Advisor. In this role, I assist our extensive rolodex list of clients - most of whom are Fortune 100 and 500 - in uncovering opportunities for growth and scale in the Customer Experience, Employee Experience, Digital Experience and Operational Excellence spaces.
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Sr. Director Sales & Learning InnovationComcast Jan 2022 - Jan 2024Philadelphia, Pa, UsLed a new functional team that developed training across sales, product, tools quality, and CX initiatives. Directed content creation for the Sales Laboratory digital learning destination that provided curated learning experiences for sales skills development, including ability to access bite-sized learning in the flow of work -
Director Of Retail OperationsComcast Mar 2021 - Jan 2022Philadelphia, Pa, UsLed a team focused on development of store processes, best practices, and CX solutions across company-owned, branded partner, and pre-paid solutions, supporting over 500 company-owned and branded partners. Shaped and formalized sales quality program and training across the branded partner sales channel.
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Director Retail - Learning Experience & OperationsComcast Jan 2019 - Mar 2021Philadelphia, Pa, UsDelivered consistent learning experiences across all Retail channels to ensure team members have the knowledge they need to do their jobs. Led governance committees and facilitated best-practice implementation. Served as subject matter expert on cross-functional teams, with focus on all operational processes, including delivering strategic guidance on sales channel operations across company-owned and third-party stores
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Director Of Retail Experience & OperationsComcast Jan 2016 - Jan 2019Philadelphia, Pa, UsActively supported 6000 Salespeople (across 400+stores) with the tools and processes to help them succeed. More than 2 million customers shop in our stores every year and its my job to ensure that the front line team that supports them has what they need to excel. My goals include ever improving employee & customer experience (NPS/eNPS), and increased revenue growth for the channel
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Director: Xfinity Store OperationsComcast Feb 2015 - Jan 2016Philadelphia, Pa, UsLed a team focused on development of store processes, best practices, and CX solutions across company-owned, branded partner, and pre-paid solutions, supporting over 500 company-owned and branded partners. Shaped and formalized sales quality program and training across the branded partner sales channel.
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Director - Retail OperationsComcast Nov 2009 - Jan 2015Philadelphia, Pa, UsPartnered with Retailers & vendors to develop installation, escalation and general store processes yielding over 240,000 units sold
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Director: Indirect Channel OperationsComcast 2006 - Nov 2009Philadelphia, Pa, UsOversaw order process and operations for retail and e-tail business. Managed offshore call center operations for order processing and affiliate partner programs. Managed migration and expansion project of retail and e-tail footprint through TWC, Adelphia, and Insight companies. Developed standard processes and training materials for order entry, customer service, and sales teams
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Sr. Manager Voice ProductsComcast May 2001 - Mar 2006Philadelphia, Pa, UsNegotiated with multiple vendors, resulting in a significant reduction in the cost of goods and the streamlining of service level agreements. Played pivotal role in governing the vendor dispute and resolution process, ultimately leading to substantial company savings. Furthermore, I undertook the task of restructuring agent affiliate contracts to align them with our current business model, ensuring optimal efficiency. Updating contracts and service level agreements was another key responsibility
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Field Service RepresentativeTcg Teleport Communications Group 1996 - 1998
Suzanne Robinson Education Details
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Roger Williams UniversitySocial Science & Psychology
Frequently Asked Questions about Suzanne Robinson
What company does Suzanne Robinson work for?
Suzanne Robinson works for The Northridge Group
What is Suzanne Robinson's role at the current company?
Suzanne Robinson's current role is Strategic Operations and Learning Development Expert, Transforming organizational culture and driving operational excellence.
What schools did Suzanne Robinson attend?
Suzanne Robinson attended Roger Williams University.
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