Suzanne Vu Email & Phone Number

Oakville, Ontario, Canada

•Manages a dual portfolio with over $900,000 in revenue, plans and delivers a cohesive philanthropic direct marketing plan and calendar of activities, including an integrated digital marketing strategy which includes annual direct and digital mail, telemarketing campaigns and online campaigns.•Works with development team to assist in planning and execution of annual development plan with a focus on annual and community-based giving. Builds and maintain relationships with mid-level donors through various fundraising strategies and identifies major gift prospects.•Develop and maintains a specialized stewardship and cultivation strategy for monthly donors including engagement opportunities, customized touch-points and special offers. Provides day to day management and logistical oversight of the monthly giving plan. Stewards donors and supporters in a timely manner, and provides reports and updates in accordance with signed gift agreements. •Develop a robust third party fundraising program providing tools, resources and processes for third party events and peer to peer initiatives as well as managing Eva’s relationship with event organizers.•Provides logistical support to large event-based community activities, namely Home Depot’s Orange Door Campaign, Hockey Helps the Homeless and Eva’s Golf Classic Tournament.•Coordinate employee giving activities through organizations such as United Way and Benevity.

Toronto

Toronto, Canada Area

•Part of a dynamic team of fundraisers assisting the community with holding their own events, raising over $13M annually for The Hospital for Sick Children (SickKids).•Manage, build and grow meaningful and effective relationships with over 300 third party event donors and manage portfolio of over $700,000 in revenue. Collaborate with the donor to maximize and grow the third party event potential, including meeting and exceeding the fundraising revenue. •Act as a relationship manager to unsolicted events and events under $10,000 by providing event support including expertise, materials/supplies, attendance at events and by providing excellent customer service at all times. •Consult with and manage relationships within a broad spectrum of internal and external stakeholders including Hospital Staff, family/community donors, prospects and volunteers.•Identify opportunities to grow and retain existing business through strategic development and execution of individual and departmental initiatives.•Participate in the planning, analysis, and strategy of the Community Partnerships Team including providing input into team processes, plan administration, system, and program implementation and follow up of event funds.•Administrative duties include running reports, using mail merge, managing multiple inboxes and phone lines, being the first point of contact for all Community Partnership inquiries, financial administration, and assisting the team to support community members who are holding events to raise funds for SickKids.

Toronto, Canada Area

•Cultivate and support donor development, stewardship, and engagement, managing large portfolio of monthly donors. •Achieved a record 15.8% donor retention benchmark against 10% goal by building and managing donor relationships and coordinating service and stewardship activities. •Acquire, upgrade, retain, and engage monthly donors. Personally gained 69% of team’s new monthly donors for fiscal year 2017-2018. •Act as first contact for donors and respond to inquiries, requests, and concerns. Generate, accept, and process donations for fundraising initiatives.•Provide support for Direct and Digital Marketing Team as well as Foundation initiatives and fundraising events. •Assist with donor tax receipts and certificates, compose and track donor correspondence/donor requests. Update CRM and other databases/tools. •Exceeded quality assurance score target, achieving 97.68%, by maintaining data integrity and verify information.

National Office - Toronto, Canada Area

• Ensure key deadlines are met, takes point on all donor inquiries and communications which pass through donor services. • Monitor team member task assignments and adjust workload as needed, ensure volunteers and temp staff are scheduled and tasks are assigned as applicable.• Verify summary sheets from regional offices and enter into Raisers Edge according to events.• Enter Monthly Gifts and donations in Raisers Edge, process coupons and cheques for daily deposit, formats and imports large data sets, gift adjustments and processes tax receipts for all divisions. Transmits files of Monthly Donors to the bank and set up monthly giving program on Raiser's Edge.

Toronto, Canada Area

• Reconcile, prepare and submit funds for bank deposit in compliance with audit requirements, verified submission accuracy of donation documents to Raiser’s Edge database. Create batches based on complex and varied criteria to ensure priority sequencing.• Work with Customer Service Representative and Balancing Supervisor to resolve any discrepant items, recorded pledges and donations; proceeded to follow-up.

Toronto, Canada Area

• Maintain and update donor information in CRM database. Received, processed and recorded offline and online donations with exceptional attention to detail.• Provide timely administrative support in sending donor reports to all stakeholders through progress updates from international project sites. Source, prepare and distribute donor thank-you cards and letters for donors at all hierarchy levels.