Suzanne Warner Email & Phone Number

Seattle, WA, US

Seattle, WA, US

• Led UX design efforts for high-impact consumer-facing products serving a customer base of 1.5 million, focusing on enhancing user experience and driving business outcomes.
• Managed end-to-end design processes, including user research, wireframing, prototyping, and usability testing, utilizing Figma for high-fidelity design solutions.
• Collaborated with product managers and engineering teams to define project requirements and develop user-centered design strategies that catered to a diverse and large user base.
• Conducted comprehensive data analysis to identify user pain points and opportunities for improvement, implementing design changes that resulted in measurable increases in user engagement and satisfaction.
• Designed and iterated on product features based on user feedback and analytics, achieving significant enhancements in user interface and experience.
• Championed design thinking methodologies and best practices to influence product strategy and design decisions across multiple teams and projects.

Seattle, WA, US

Secaucus, NJ, US

• Utilized user-centered methodologies to drive experience for nine products across two business units.
• Implemented Lean User Experience processes that integrated with the Agile product development life cycle. This led to an average savings of 9 weeks worth of development and less hotfixes to bring a project up to.
• Created and facilitated educational presentations to encourage business partners to include User Experience earlier in the project, for a more successful outcome.
• Created an application style guide to help with decisions on look and feel of the application. The application style guide was added to our corporate style guide to be used across the organization. This led to a 23%.
• Created wireframes and functional prototypes with information from the business and user research.
• Identified errors in the initial design and architecture of the Wellness Engine. Wrote the user stories to make the changes. Increased online scheduled appointments by 35%, increased registration by 23%, and decreased.

• Instituted user-focused design strategies to create a public site that guided the user through three different objectives. These included hosting a party, becoming a representative and purchasing Silpada Jewelry.
• Redesigned and tracked email campaigns to better target the consumer.
• Researched the existing email campaigns to identify what was more successful in selling our product. It was discovered that less copy and more jewelry images increased click through rate by 9% and online sales by 3%.
• Increased usage of website ordering by a sales representative by 12%. Previously about 25% of the sales representatives would mail or call in their orders.
• Improved production time for mass mailers and a proprietary evite system. Utilizing user feedback was able to cut the turnaround time from 36 hours to 12 hours.

Kansas City, MO, US

• Directed the technology and design experiences of four professional organizations within the financial industry.
• Designed two new websites utilizing design thinking ideologies. These sites included a member based site and an awards program.
• Tracked and reported on website traffic. During a two year period we saw a decrease in traffic of 5% but the bounce rate decreased by 75% leading to more qualified traffic.
• Communicated with vendors using wireframes and other visual aids to complete development of new and existing websites.
• Researched the financial market to work up proposals for expansion on our product lines.
• Led an effort to improve information dissemination within the financial industry. Created an information center as a knowledge share used by the members of our professional organizations.

• Completed basic design projects from small to medium-sized business.
• Designed new brands and basic websites for small businesses.
• Consulted with companies to improve their brand online and create a clear online experience for their users.
• Evaluated companies' online efforts to better align with their client's needs and wants.
• Implemented several programs to help small to medium size businesses rapidly collect information about new products that needed to be offered.

Austin, Texas, US

• Managed internal and external communications to complete fifteen product launches over three years.
• Updated and tracked (google analytics) a 200+ page website. Primary focus in user interface design and conversions based on required actions. Over the life of Codero traffic was increased 126% utilizing
• User Interface and User Experience practices.
• Designed and reviewed 100+ banner ads used in online advertising. During the review and redesign process click through was increased by 16% overall.
• Took part in a team effort to redesign aplus.net, my concentration was primarily in typeface selection, copy-fitting, usability, eye path, and call to actions (CTA). This lead to a decrease in the exit rate on the home.