Suzanne Westergaard Email & Phone Number

Responsible for high risk remediation regulatory response management.

Managed third party risk management for the Mortgage Servicing organization.

Jordan Creek Campus - West Des Moines, Iowa

Execution/Recovery project manager collaborating with executive leadership in managing specific areas of the regulatory consent order program related to foreclosure review.

Worked directly with the CIO and IT Leadership Team to implement strategic change initiatives in an IT Change Agent capacity. Responsible for Aviva North America strategic planning, executive reporting and streamlining duplicative data collection requests used in executive reporting.

Responsible for the oversight of IT Risk and Compliance for the North America region through providing strategic governance related to overall IT risk and compliance. Core functions included IT and Business Protection policy/general control compliance and IT environment risk management to ensure IT operated within risk tolerance. Responsible for lead.

Responsible for the general oversight of IT Governance for Aviva USA. Provided on-going monitoring and guidance in the execution of compliance with the IT and Business Protection Risk Management Polices, Global Finance Strategy, SOX/FRCF IT General Controls, and the remediation of IT and Business Protection audit findings.

Created and managed the Project Office Department within the Enterprise Risk Management division. Reviewed the project portfolio and recommended project prioritization to executive management based on criticality, time, and resource availability. Planned, organized, directed, and controlled the activities of the Enterprise Project Office. Developed and.

• Managed and directed the efforts of the systems support function (five business information analysts, one senior systems programmer, and three offsite vendor developers) within IT to ensure the accuracy of data.
• Conducted semi-annual planning associated with the strategic business plan to ensure the IT project portfolio was aligned with the expected business needs.
• Ensured system quality through monitoring business analyst documentation generated from quality assurance testing, which included test system configuration, functionality and integration, test scripts, workflows.
• Developed and enhanced departmental procedures and policies, including the SDLC, Systems Support Information Guide, miscellaneous systems end-use training documentation, and time reporting tools used for statistical.

• Provided system support to various departments, such as member financial services, credit and collateral, marketing, sales and services, human resources, treasury, risk management, and administration by utilizing an.
• Defined, designed, worked with IBM in development, and performed quality assurance testing for the eAdvantage® Internet Banking System currently used by over 1,200 financial institutions for real-time money transfers.
• Automated multi-billion dollar overnight transaction systems within the Treasury Department to mitigate financial and regulatory compliance risk by reducing human intervention.

• Headed internal PC hardware maintenance and setup to mitigate cost associated with outsourcing hardware troubleshooting. Organized installation, training, consultation, and ongoing support for PC and LAN based.
• Served as co-subject matter expert and successfully completed a full definition and design for a membership application tracking system. The system was developed by an outside consultant and was utilized by the Credit.

Conducted credit risk analysis of applicant financial institutions and recommended over 100 entities for membership approval. Monitored the charter status of more than 1,200 financial entities by working with various state and federal agencies. Prepared annual FHLB capital stock requirements for over 1,200 financial institutions within a one month.

Certified the eligibility for thousands of original note and mortgage documents pledged as collateral against FHLB borrowings. Provided training and ongoing support for new collateral staff employees and supervised the setup of temporary offsite collateral facilities in St. Louis, MO and Minneapolis, MN.

Conducted research and prepared approximately 100 differing property presentation packages for multi-million dollar commercial real estate clients. Performed the reconciliation of real estate trust accounts and internal accounts payable. Served as an on-site manager for a 36-unit apartment complex.