Suzan Phelps, Cpsm, Cmq, Black Belt Email & Phone Number

Nashville, TN, US

Gallatin, TN

Responsible for leading the Lean Six Sigma initiative throughout the company, focused on business process and warehouse operation improvement. Leading safety/risk management. Administrative support of branch operations located throughout the US.

Accokeek, MD And Gallatin, TN

• Instrumental in the successful relocation of the firearms factory from MD to TN, performing a wide range of startup sourcing including security system and officers, office furniture, selecting local service providers.
• Lead a major enhancement to the MRP process to facilitate communication and execution between three facilities. Documented 100% of material control and purchasing processes for improvement, training and standardization.
• Initiated supplier score card resulting in the improvement in supplier on-time delivery by 20%.
• Improved inventory accuracy over 50% through enhanced cycle count process
• Implemented vendor managed tooling (consignment) process to support machine shop, reducing line stoppages by 90%
• Attained cost reduction goals on purchased parts ($500K annually)

Piqua, Ohio

• Facilitated a 50% reduction in purchased goods inventory over two years by:o Right sizing supply base; reducing by 45% through strategic consolidationo Launching a supplier web portal, focused on supplier managed.
• Leadership of cost reduction initiatives ($750K over last two years) with focus on total value
• Developed and implemented a Supplier Relationship initiative, with the highlight being the launch of an annual Key Supplier Conference in 2011, focused on sharing strategic initiatives
• Developed and deployed commodity strategies for each raw material and finished part category, based on SWOT analysis
• Improved employee skill level by 60% over this time period

Piqua, Ohio

• Lead the SQA team to a 50% reduction in supplier scrap in first two years
• Implemented a PPAP process with key suppliers to prevent potential quality issues
• Enhanced the Hartzell Certified Supplier Program (dock to stock); increased participants by 50% and reduced receiving inspection throughput time by 80%
• Implemented a supplier performance scorecard, driving improvement in on time delivery and quality
• Enhanced the supplier audit strategy for improved performance

Troy, OH

• Responsible for the deployment of Six Sigma as well as leading the Ohio Award for Excellence (Baldrige) process. Conducted and coordinated training, mentoring, communication, and reward/recognition for CI teams. Also.
• Lead a lean six sigma team to improve the warehouse, shipping and receiving processes, resulting in overhead and direct labor reduction valued at $300K and improved on time delivery to customers by 25%
• Attained Six Sigma Green Belt certification by reducing the number of customer complaints for shipping related defects by 75%. Black Belt training completed; one formal project completed
• Participation on the steering committee to guide the implementation of new product introduction (Lean Product Development); specifically lead development of training curriculum and formalization of the Voice of the.

Troy, Ohio

• Responsible for the management of (2) quality engineers, primarily focused on strategic quality improvements and system upgrades through the use of statistical and problem solving tools.
• Leadership of the state Baldrige application process for five years (Ohio Award for Excellence); attained third tier of excellence out of four

Troy, Ohio

Managed (5) quality engineers and (3) hourly auditors in a machining and assembly facility of (850) employees. Responsible for the AS9100 system compliance and internal auditing program, as well as correcting root cause deficiencies of customer complaints.

Jackson, Michigan

• Key contributor to the turnaround of the Hose Products Division
• Key contributor to attainment of the Michigan Quality Leadership Award – Top Tier
• Reduced customer reported defects by 85% through structured problem solving
• Team member of the launch of APQP; facilitated early supplier involvement in product design
• Contributed to “design for manufacturability” initiative, reducing defects and improving throughput by 30%

Bs Engineering, Metallurgy/Materials Science

Activities and Societies: Alpha Sigma Mu Honor Society for Metallurgy officer

30 Credits Out Of 60 Attained, Mba