Serve as part-time instructor in the Educational Technology master’s program. Deliver curriculum in Blackboard, provided one-on-one assistance to students using Skype & Google Hangouts, differentiate assignments.

• Provide phone and chat assistance to faculty, staff, and students via softphone.• Primarily provide support for Canvas LMS issues.• Secondarily provide support for Honor Lock and Respondus Lockdown Browser issues.• Track all calls and chats in Salesforce.• Communicate with team members via Slack and Zoom.• Research course information in CEM & MyASU.• Make course change requests in CEM.

● Partner with subject matter experts (SME) internationally via Zoom to create high quality, engaging online instruction● Build online courses using various Blackboard Learning Management System (LMS) tools● Incorporate 3rd party & LTI tools including VitalSource, McGraw Hill, Cengage, Pearson, & Pronto● Integrate engaging Web 2.0 tools such as Padlet, Pear Deck, Kahoot, Quizizz, & Flipgrid● Project manage the instructional design process from start to finish using products such as Trello and Coda● Participate in faculty development for online teaching● Product test supplemental software to enhance online courses● Provide Tier II technical support● Manage multiple email accounts● Daily use of MS Office 365 including SharePoint & Teams● Participate as a Buddy in Penn State’s ID2ID Program● Serve as a 2020 ELI Annual Meeting Proposal Reviewer (EDUCAUSE)● Prepare and facilitate virtual & hybrid trainings of academic technology tools for a variety of audiences (e.g.: faculty, student support services, other designers)

Taught in Blackboard. Maintained online middle school weekly newsletter on Google docs & Weebly. Trained in and managed teacher database in MS Access. Trained & mentored new teachers. Served on Middle School Leadership Committee. Provided daily customer service to students and parents via email, phone, and online classroom.Earned OsKar for Strong Classroom Culture, September 2014, Teacher of the Month twice, Classroom Spotlight February 2015