Throughout my life, I have followed pathways that led me to unique and exciting opportunities that have widened and deepened my ability to contribute and make a positive, lasting impact. As a result, I was attracted to the IT sector for its constant state of evolution. New technologies emerge. New applications are born. New capabilities are required by businesses to adapt to the needs of the modern world.Drawing on relevant education and 20+ years of influential, international project management and technology experience, I have developed a unique and multifaceted appreciation for the various business contexts and challenges that exist in the IT industry. I know how to pinpoint opportunities, structure operations, build and inspire multiple national and global teams and direct large-scale projects that achieve value building goals.BUILDING ALLIANCES | I am fascinated by people and enjoy the challenges and excitement of working in a team towards a common goal. My natural curiosity drives my interactions with people and enables me to understand their reactions, wants and needs to achieve consensus.EXPLORATION & TRUTH SEEKING | I am able to go beyond the obvious, dive deeper into issues and uncover rational explanations. When working with customers, I draw on my resourceful nature to find the right people and resources to support each customer’s agenda and drive complex problems to resolution.STRATEGIC TECHNOLOGY PLANNING | I believe that preparation is the cornerstone for creative thinking and contingency planning. As a result, I anticipate potential issues and effectively manage customer expectations to deliver my best work each time.Most importantly, I value the art of communication and draw on build a narrative that becomes the connective thread to influence win-win outcomes and fortify relationships.Connect with me or email me directly at suzantemizer@gmail.com.
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Anz Vendor Manager - FortinetNextgen Jul 2024 - PresentSydney, New South Wales, AustraliaLead the execution of high-impact elements for Fortinet channel partner program for ANZ, ensuring partner growth and development, forecasting, business growth, nurturing run-rate business, demand planning, and developing key initiatives aligned with distribution business plan. Additionally nurture and grow focus partners, analyze technology investments, manage MDF/Co-op programs, and collaborate with Marketing to generate opportunities. Drive the outcomes for Training & Enablement, Engineering, PS, and Sales and track channel activity and sales performance, and ensure the Sales team has the necessary tools and programs to enhance partner profitability and product knowledge. -
Vendor Manager - FortinetExclusive Networks Aug 2023 - Jul 2024Sydney, New South Wales, AustraliaAs Vendor Manager for Fortinet , I evangelise and execute the high-impact elements of the vendors channel partner program. I also drive knowledge of the technology portfolio, channel programs, vendor processes and transaction models to maximise profitability and growth for EN, partners and vendor. In addition to product and stock management, and demand planning I am develop key initiatives and measurable outcomes that are mutually aligned to stakeholder objectives. I am accountable to profile partners, their technology investments, business verticals and sales history to provides insights to inform growth and expansion opportunities within the vendor portfolio. In addition to managing the MDF/Co-op programs and utilise funding with structured programs and incentives, I collaborate with Marketing to create annual business plans aligned to the strategic objectives, and develop and coordinate the execution of the quarterly partner activities with Engineering and Sales. I also capture and track channel activity and sales performance for the quarterly business reviews to key stakeholders. Ensure Sales team has necessary toolsets and program levers to build partner profitability, quoting and product knowledge, including deal registration, incentives. I also profile partners, their technology investments, business verticals and sales history to provides insights to inform growth and expansion opportunities within the vendor portfolio. -
Service Manager, Core PaymentsCommonwealth Bank Jul 2021 - Aug 2023Sydney, New South Wales, AustraliaThe Payments Service Utility is a standalone support unit in Technology incorporating payments-related technology, service management, performance, governance and operations functions to ensure end-to-end accountability for the CBA Group for all real time, domestic, international and merchant payment services.I manage the operational health and governance of Domestic IT services, communicate the service roadmap and changes to stakeholders. I also monitor and report on service delivery metrics; overall performance and effectiveness. Managing supplier, risk and compliance activities, identify and lead service and process improvements to ensure that technical solutions continue to meet business requirements and providing recommendations on how the effectiveness of services could be improved. Proactively I resolve technical problems, partnering with key stakeholders; business partners and suppliers to resolve service issues and problems. I manage and participate in change managementactivities; ensures that technical change is communicated and managed with appropriate governance. -
Service Line Owner, Unified CommunicationsOrange Business Services Sep 2019 - Jul 2021Sydney, AustraliaService Line Owner for Strategic Business Unit for the leading customer in ANZ. Responsible for key stakeholder engagement, delivery of governance of service levels, performance reporting, change management, incident management, capacity management, asset management, commercial management, financial management, and project pipeline and service level contract variations. -
Senior Customer Service ManagerOrange Business Services Oct 2009 - Jul 2021Sydney, AustraliaI merge a blend of strong leadership, managerial, and techno-functional skills as the primary point of contact for Orange’s key global accounts, specifically those that are technically and politically complex in nature. Over the years, I have built a reputation for transforming soured customer relations by openly discussing the issues, generating solutions and ensuring the greatest ROI for technology services.An example of my success in this regard was achieved when I spearheaded a service management improvement plan for a customer whose service support model no longer fit their business needs. I escalated the issues to develop a cost-effective solution that would close the gaps in network service support, operations and performance. We were able to stabilise the services, improved the customer’s experience and satisfaction levels and cemented their confidence in our ability to deliver improvements in alignment with their business needs.I use my organisational and strategic planning skills to anticipate problems in advance, develop proactive responses and complete projects successfully. I have been characterised by colleagues, senior management, stakeholders and customers as a collaborative leader who channels the appropriate resources to solve complex business challenges and provide best-case solutions. As a result, I have consistently delivered customer satisfaction ratings of 85% and higher and I have been repeatedly awarded by the company for customer service support, team building, innovative IT solutions and promoting specific values that resonate with Orange’s brand identity.
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Ip Specialist Customer Service ManagerOrange Business Services Sep 2007 - Oct 2009Sydney, AustraliaHybrid role acting as Technical SME and Service Manager to support niche mid-size enterprise customers to deliver service management embedded with technical design expertise at the front end to effectively support customer business needs. Pioneered new technology deployments in the region, in partnership with engineering teams to deliver highly scalable, low-cost solutions to customers reducing their network costs.
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Vpn OwnerOrange Business Dec 2001 - Sep 2007Sydney, AustraliaJoined EQUANT Australia and rebranded to Orange Business Services. Accountable for change management, critical migrations, IP expertise and technical design input of local and global IT Systems. Designated subject matter expert (SME) for emerging technologies and the primary escalation point for networking management issues including pre-sales, changes and upgrades and incident management.
Suzan Temizer Skills
Suzan Temizer Education Details
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Computing (Double Major)
Frequently Asked Questions about Suzan Temizer
What company does Suzan Temizer work for?
Suzan Temizer works for Nextgen
What is Suzan Temizer's role at the current company?
Suzan Temizer's current role is ANZ Vendor Manager - Fortinet.
What schools did Suzan Temizer attend?
Suzan Temizer attended Australian Catholic University.
What are some of Suzan Temizer's interests?
Suzan Temizer has interest in Social Services, Children, Civil Rights And Social Action, Human Rights, Animal Welfare, Arts And Culture.
What skills is Suzan Temizer known for?
Suzan Temizer has skills like Itil, Performance Management, Customer Service, Itil Certified, Directing, Problem Management, Film Production, Producing, Service Delivery Management, Service Design, Capacity Management, Screenwriting.
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