Suzette Flores Serrano Email and Phone Number
With a tenure of more than 15 years as a Transformational Supply Chain Executive, I have a background leading end-to-end supply chain processes and optimizing business procedures. I am well versed in collaborative cultural development, risk mitigation, and strategic sourcing. Driven by passion, I strive to increase customer satisfaction, shared accountability, team engagements, and achieve defined targets across diverse industries. Key Achievements Include: ✅ Championed efforts and corrective plans in executing foundational processes and designing monthly cadence for materials management and demand planning, achieving inventory reduction of +$1M and +6% supply reliability.✅ Oversaw end-to-end Supply Chain restructuring across multiple regions, optimizing distribution networks for timely product supply across 10 countries and $3M reduction in logistics cost.✅ Attained 16% improvement in revenue/SKUs and reduced $5M obsolescence risk exposure by optimizing the portfolio, enabling innovative risk mitigation tactics.✅ Established and led the North America End-to-End Planning organization, driving operational excellence and played a pivotal role in mitigating risk for $60M yearly, increasing forecast accuracy by 1%, and gaining $3M in additional market demand.✅ Saved $5M after executing a new strategy for procurement by upgrading tools, negotiations, team skills, and focused tactics on category management and simplifying procurement operations.✅ Successfully implemented process transformation in Supply & Demand Planning, Customer Care; Trade and Compliance; Procurement and Logistics; implementing regional and Global projects related to system automation, workforce optimization, change of production sourcing; expansion and downsizing plant operations and business consolidation. ✅ Lead multicultural teams in the Americas, serving customers in three continents, within matrix complex organizations; leveraging the talent and diverse perspectives from cross functional teams to work as one. ✅ Implemented Supply Chain strategies for organization during fast paced growth and downturn cycles. Contact me through this profile if you wish to connect.
Sonova Group
View- Website:
- sonova.com
- Employees:
- 6875
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Vp Supply Chain And Logistics AmericasSonova GroupFlorida, United States
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Vp Supply Chain & Logistics AmericasSonova Group Jul 2024 - PresentStäfa, Ch
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Sr Director Supply ChainReiter Affiliated Companies Apr 2024 - Jul 2024Oxnard, Ca, Us -
Supply Chain DirectorCatalent Pharma Solutions Jun 2022 - Jun 2023Somerset, Nj, Us• Led a team while assessing and mitigating potential supply chain risks to ensure seamless execution of supply chain operations.• Conducted gap analysis for analyzing future state requirements and recommending necessary changes.• Defined sourcing and inventory strategy while optimizing tool usage, such as MRP and Power BI.• Oversaw functions associated with grant compliance and execution of FTZ Free Trade Zone and Import for Export.• Championed efforts and corrective plans in executing foundational processes and designing monthly cadence for materials management and demand planning, achieving inventory reduction of +$1M and +6% supply reliability.• Developed a mitigation plan for 2023 by identifying capacity and resource gaps and coordinating corrective solutions for commercial and clinical development drugs -
Supply Chain Performance And Tactics Senior ManagerBayer Jan 2020 - Jun 2022Leverkusen, North Rhine-Westphalia, De• Drive consensus in Consumer Health Division through sales and operations planning (S&OP), supply chain analytics, operational excellence, and obsolescence strategy for delivery of strategic initiatives with high impact on service, cash, and efficiency.• Drove informed supply chain decisions by building interactive dashboards for service delivery and inventory control and using predictive analytics tools.• Played an integral role in the global pandemic by identifying business growth opportunities and prioritizing the portfolio of SCM projects.• Optimized operational accuracy for the provision of exceptional financial results, such as driving shared accountability on risk-taking and tradeoffs by cooperating with commercial, finance, and marketing teams.• Exercised leadership skills to supervise 4 direct reports with a revenue impact of $2.7B.• Headed the S&OP cycle and SC Metrics reporting by collaborating with the executive team for time-sensitive leadership decisions. • Attained 16% improvement in revenue /SKUs and minimized $5M obsolescence risk exposure by optimizing the portfolio, introducing new products, and assessing and mitigating risks. • Reduced obsolescence by 15% as compared to the previous year by mitigating risk through creative tactics and implementing a barter program and bidding marketplace.• Improved SCM employee engagement and nurtured a continuous improvement culture to accomplish bottom-line gains. -
Supply Chain Planning DirectorBayer Sep 2018 - Jan 2020Leverkusen, North Rhine-Westphalia, De• Developed the new North American end-to-end planning organization through demand planning, supply chain operations, and integrated business planning (IBP) for organizational success and growth. • Steered substantial efforts in incorporating customer-centric metrics into the decision-making process.• Employed industry best practices in supply chain planning for global rollout in demand planning, data analytics, scenario analysis, and control tower for enhancing operational effectiveness. • Guaranteed seamless supply and cross-functional alignment for risk mitigation by devising monthly plan and escalation process.• Mitigated shortage risk for $60M yearly, increasing forecast accuracy by 1%, and gaining $3M in additional market demand.• Realized the Global Integrated Business Planning process (IBP/S&OP) across the supply chain, operations, regulatory, commercial, product, and finance domains in North America while managing 6 direct reports. • Created a make-to-stock strategy for specific markets, resulting in a 7% increase in order fill rate and time response.• Reduced scrap and obsolescence by $5M by co-leading the marketing team in an incentive program to control $3M in inventory.
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Americas Customer Care DirectorMonsanto Company Aug 2015 - Jul 2016St. Louis, Missouri, UsSpearheaded North America, Latin-American North, and South American business operations by guiding inventory management, customer care, and S&OP teams.• Navigated plans to oversee SOX compliance to regulate inventory and revenue streams for the Americas region.• Implemented SFDC as a primary tool to interact with customers, realizing advanced customer service projects in the Americas regions while defining KPIs and optimizing time response to customers and Perfect Order.• Directed trade operations and eliminated compliance and supply risk for US and Latam imports and Exports.• Developed an inventory strategy for the protected culture business for offering flexible and valuable services to the premium market. -
Regional Customer Care/Order To Cash Latam North Senior ManagerMonsanto Company Oct 2013 - Aug 2015St. Louis, Missouri, UsServed a key role in the Supply Chain maturity roadmap by transforming the Global OTC team identity for the evolution of the current customer care organization, and new SCOR model adoption in the global supply chain network• Devised global planning and supply chain strategies in line with local priorities and resources to meet business objectives.• Secured $5M by separating category management from procurement operations through engagement with the team.• Promoted customer-centric culture and metrics for order to cash cycle by partnering with a commercial organization.• Integrated Net Promoter Score pilot and customer-oriented KPIs for excellent customer service.
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Regional Supply Chain Latin America North Senior ManagerMonsanto Oct 2010 - May 2013St. Louis, Missouri, Us• Lead the restructure and integration of end-to-end Supply Chain (Logistics & Distribution; Customer Service; Global Trade; Procurement; SC continuous improvement; Tolling Operations and Production Planning). Direct reports: 6. Total reports: 82• Design and implement the Distribution network optimization for Latin-American North, while ensuring the timely supply to market of Crop Protection, conventional and biotech products for 10 countries. • Design and implement the Distribution network optimization for Latin-American North, while ensuring the timely supply to market of Crop Protection, conventional and biotech products for 10 countries.
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Regional Supply Chain Lead Mexico & Central AmericaMonsanto Company Aug 2008 - May 2010St. Louis, Missouri, Us• Lead Planning, Customer Service and Logistic strategy for Row Crops & Crop Protection in times of high volatility in the market. Direct reports: 4. Total reports: 63• Successfully integrate Supply Chain processes for the newly acquired company Cristiani Burkardt in central America, enabling Monsanto SC corporate policies, processes and culture without interrupting product supply in the peak season/ 2009; • Established a key business processes multifunctional team (S&OP) for Supply Planning decisions.• Promoted and got corporate approval for a 12 MDD investment to optimize logistics network, logistics cost reduction in $3 MUSD; • Reorganized Crop Protection Supply Chain Division to better support new business strategy; Sponsored continuous improvement projects for 500K USD per year; • Designed and implemented the new inventory strategy and increased supply reliability in 6%.
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Supply Chain & Toll Manufacturing ManagerBoehringer Ingelheim Jul 2007 - Aug 2008Ingelheim Am Rhein, Rhineland-Palatinate, De• Lead Supply Chain team and processes for Pharmaceutical and Animal Health products for new markets and customers; Implementation of Global Supply strategies and tools at local level; Accountable for SC KPI´s in the region. Direct reports: 4. Total reports: 54• Implemented Planning scheme to handle a Workforce flexible contract for the manufacturing site, improving the Supply Chain flexibility and manufacturing cost per unit. • Lead implementation of Inventory cost & tax reduction through a toll manufacturing model for the export market. • Design of a warehouse flexible strategy to release warehouse occupation through outsourcing distribution, and reduction of 30% of capacity occupation by applying lean -six sigma. • Supply Chain strategy for high volume demand shift Over the Counter products (Zantac) and cold chain specialty care (HIV and anti-inflammatory) for US market in compliance with FDA requirements. • Managed a fully automated Stocklin warehouse – first of its kind in LATAM- for API’s, packaging material and finished product. -
Production Planning ManagerBoehringer Ingelheim Jun 2006 - Jun 2007Ingelheim Am Rhein, Rhineland-Palatinate, DeLead Production Planning team to supply Mexico, Central America, US, Canada. For a total production of 60 Mio packaging units; 8 production lines liquids, cream aerosols and blister technology (discontinuous production process). • Planning Flow optimization by leading a Lean manufacturing y Six Sigma Project which reduced inventory cost by .4 MDD.; • Lead and implement the Local Demand Project in partnership with Sales (Virtual spilt of inventory accountability between Production and Sales) which improved transparency, inventory management and turnover ratio. • Implemented tools for Planning efficiency: EOQ (Economic Order Quantity) and safety stock models, Wasserman Planning tool in alignment with life cycle strategy.
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Foreign Trade ManagerBoehringer Ingelheim Oct 2002 - Jun 2006Ingelheim Am Rhein, Rhineland-Palatinate, De• Handle Imports and Exports logistics, Customs, and FDA compliance; Carriers, Customs forwarders contract negotiation. Lobbing Health Ruling Authorities) and Ministry of Economy for permits and compliance for new products. • Promoted and received the National Exports Award 2005 delivered by Mexico President during my tenure.• Created a Legal Foreign Trade Project Development division that meant up to now $1.9 Mio USD of additional income to the business. • Yearly Transportation efficiencies implemented to achieve .5 Mio USD savings.
Suzette Flores Serrano Education Details
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Ie Business SchoolAdvanced Global Management -
Yale School Of ManagementFinancial Markets & Alternative Investments
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Washington University In St. LouisProduct Management Forum
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Washington University In St. LouisSupply Chain Forum
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Apics Chapter MexicoProduction & Inventory Management
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Tecnológico De MonterreyInternational Business
Frequently Asked Questions about Suzette Flores Serrano
What company does Suzette Flores Serrano work for?
Suzette Flores Serrano works for Sonova Group
What is Suzette Flores Serrano's role at the current company?
Suzette Flores Serrano's current role is VP Supply Chain and Logistics Americas.
What schools did Suzette Flores Serrano attend?
Suzette Flores Serrano attended Ie Business School, Yale School Of Management, Washington University In St. Louis, Washington University In St. Louis, Apics Chapter Mexico, Tecnológico De Monterrey.
Who are Suzette Flores Serrano's colleagues?
Suzette Flores Serrano's colleagues are Raymond Belamo, Rubén Hernández Martínez, Erkan Çalişkan, Giang Ngan, David Abdel-Malek, Franziska Hering, Charlotte Howard, Cpa Inactive.
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