Deputy Managing Director
CurrentLed a team of developers in providing strategic consultation for software application support to clients within the banking industry. These roles and reponsibilites encompassed the following:Assumed a crucial role in the enhancement of our client’s core banking application collaborating with a diverse team to facilitate the seamless migration of all functionalities from one application version to the next. Supported the entire development lifecycle to ensure successful outcomes during the go-live stage and provided critical post-production assistance to mitigate customer disruptions, while also safeguarding the bank's interests in addressing various post-production challenges.Executed several pivotal projects crucial to the bank's daily operations. These initiatives spanned various aspects, encompassing regulatory and compliance, internal reporting, and the management of critical changes necessary for the daily operations of the bank. Achieved substantial cost savings for the bank by consistently conducting forensic analysis of accounts and transactions. Implemented timely data correction measures to minimize customer impact and prevent adverse outcomes for the bank, resulting in savings amounting to millions of US dollars.Conducted functional and technical application training for the internal development team of clients, strengthening their capabilities to provide internal support for their core banking application.Functioned as Level 1, 2, and 3 support for a spectrum of issues faced by our banking clients, successfully resolving numerous challenges. Collaborated with vendors and other stakeholders as needed to ensure the uninterrupted operation of critical and non-critical system processes.
