Led a team of developers in providing strategic consultation for software application support to clients within the banking industry. These roles and reponsibilites encompassed the following:Assumed a crucial role in the enhancement of our client’s core banking application collaborating with a diverse team to facilitate the seamless migration of all functionalities from one application version to the next. Supported the entire development lifecycle to ensure successful outcomes during the go-live stage and provided critical post-production assistance to mitigate customer disruptions, while also safeguarding the bank's interests in addressing various post-production challenges.Executed several pivotal projects crucial to the bank's daily operations. These initiatives spanned various aspects, encompassing regulatory and compliance, internal reporting, and the management of critical changes necessary for the daily operations of the bank. Achieved substantial cost savings for the bank by consistently conducting forensic analysis of accounts and transactions. Implemented timely data correction measures to minimize customer impact and prevent adverse outcomes for the bank, resulting in savings amounting to millions of US dollars.Conducted functional and technical application training for the internal development team of clients, strengthening their capabilities to provide internal support for their core banking application.Functioned as Level 1, 2, and 3 support for a spectrum of issues faced by our banking clients, successfully resolving numerous challenges. Collaborated with vendors and other stakeholders as needed to ensure the uninterrupted operation of critical and non-critical system processes.

Successfully achieved a 90 percent reduction in on-call incidents and notably enhanced application uptime for the core banking application. This accomplishment was realized through proactive identification and implementation of root cause fixes.Played a vital role in implementing several projects that led to substantial enhancements in business processes, revenue generation, and cost savings. These initiatives encompassed the implementation of electronic statements, real-time gross settlement, and the automation of central bank regulatory reporting requirements.Proficient in developing effective software solutions using various programming languages. I provide comprehensive support for enterprise-wide business applications and ensured the maintenance of systems and programming standards for all implemented systems or programs.Frequently engaged with vendors to effectively monitor and address application issues that were beyond the scope of in-house resolution.

Develop effective software solutions using COBOL.Provided project and systems support throughout the complete Systems Development Lifecycle.Supported the helpdesk and other teams, by conducting thorough problem analysis and resolving issues related to the CAPS-I-L insurane application.