Suzette Wright Email & Phone Number

Doune, Stirling, United Kingdom

Stirling, Scotland, United Kingdom

• Project lead on strategic HR projects often incorporating the other UK companies within the group • Responsible for defining and implementing the project governance structure and planned approach• Manage and devise the methodology for process improvements across the entire HR business function• Plan and deliver a number of key annual projects for the group,

• Provided visible leadership in the delivery of end-to-end HR shared service functions • Performance managed staff to ensure execution against internal / external requirements• Ensured work was completed in line with company policies, SLAs, Inland Revenue guidelines, etc.• Monitored the performance and commercial viability of contracts against financial boundaries • Managed key initiatives from concept to implementation that improved operational functionality • Established… Show more • Provided visible leadership in the delivery of end-to-end HR shared service functions • Performance managed staff to ensure execution against internal / external requirements• Ensured work was completed in line with company policies, SLAs, Inland Revenue guidelines, etc.• Monitored the performance and commercial viability of contracts against financial boundaries • Managed key initiatives from concept to implementation that improved operational functionality • Established lasting relationships across all group companies based on mutual trust• Drove the improvement of processes / services by allocating financial and operational resources • Ensured the achievement of all KPI / SLA measures and customer satisfaction initiatives▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements:o Conducted a commercial review that led to increased profits and service useo Identified cost issues in the processing of two payrolls and managed the migration to a 3rd party o Provided support on location and remotely in the expansion of Prudential’s business in Poland o Achieved regulatory compliance with the HMRC in the move to Real Time Information (RTI)o Managed all annual HMRC duties - Tax Year End, P11Ds, P60s, P35 sign-offs, etc.o Led a project that successfully implemented fully compliant Auto Enrolment for staff pensions o Responsible for annual audit activity - Senior Accounting Officer (SAO) compliance, Sox, etc. Show less

• Worked as part of the HRSSC management team to coordinate the Ask HR and payroll team • Planned activities and allocated resources to consider any potential operational impact to the team• Performance managed the Ask HR and payroll team by providing motivational leadership• Promoted accountability, conducted appraisals, and pro-actively identified training requirements• Provided a key influence during any project negotiation process when required• Ensured the production of… Show more • Worked as part of the HRSSC management team to coordinate the Ask HR and payroll team • Planned activities and allocated resources to consider any potential operational impact to the team• Performance managed the Ask HR and payroll team by providing motivational leadership• Promoted accountability, conducted appraisals, and pro-actively identified training requirements• Provided a key influence during any project negotiation process when required• Ensured the production of meaningful MI to enable robust analysis of call reasons and volumes• Built relationships with customers to enhance repeat custom potential • Built partnerships with colleagues to facilitate the implementation of process initiatives▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements: o Reduced operating costs by closing two offices and relocating work to a new low cost officeo Established strong working relationships with stakeholders through work carried out on their behalfo Led a process improvements including the streamlining of reporting, reduction of call volumes, etc.o Introduced and rolled out a manager self-service initiative to other parts of the Prudential groupo Raised the team’s performance standards and continuous professional development Show less

• Led or contributed to local projects to ensure that they fulfilled all performance targets• Managed, motivated and developed the multi-location team across Scotland and Northern Ireland• Monitored the success of different approaches to performance managing team members• Formulated process changes and made critical decisions in relation to increasing success rates▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements:o Had a tangible impact on Prudential’s… Show more • Led or contributed to local projects to ensure that they fulfilled all performance targets• Managed, motivated and developed the multi-location team across Scotland and Northern Ireland• Monitored the success of different approaches to performance managing team members• Formulated process changes and made critical decisions in relation to increasing success rates▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Achievements:o Had a tangible impact on Prudential’s strategic goal to identify, target and retain a profitable businesso Set up a new department including recruitment and the establishment of infrastructure and KPIs o Produced recommendations for the Project Board to support products with high commercial potentialo Achieved Six Sigma Green Belt accreditation Show less

• Contributed to various project teams, including: o The Endowment Review project teamo The Enhanced Endowment Review project teamo A Migration project teamo The Customer Pru project team• Supported the achievement of project outcomes and KPIs• Defined new required processes and managed project staff• Built sustainable relationships with customers and specific company staff▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Enhanced Endowment Review /… Show more • Contributed to various project teams, including: o The Endowment Review project teamo The Enhanced Endowment Review project teamo A Migration project teamo The Customer Pru project team• Supported the achievement of project outcomes and KPIs• Defined new required processes and managed project staff• Built sustainable relationships with customers and specific company staff▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Enhanced Endowment Review / Endowment Review Project Achievements:o Designed and agreed the process to review the sale of Endowment policieso Carried out a Prototype Review in a regulated environment to obtain FSA approval and sign offo Operationalised the resulting department including recruitment, process design, etc. o Oversaw the implementation of the first back office function in Mumbaio Managed the UK training teamo Liaised with UK / Mumbai project teams to coordinate the training of 54 staffo Spent a total of three months in India to achieve ‘go live’o Provided on-site support, managed projects, resolved arising issues and identified skill gaps Show less