Suzi Ozer Email & Phone Number

Hamilton, Ontario, Canada

• Responsible for administration of Wheels of Hope Transportation Program and delivering exceptional customer service to both internal and external stakeholders. In this position I work as part of a team supporting staff.
• Triage incoming calls to address time sensitive issues & follow a call to completion until issue is resolved
• Employ active listening & soft skills in order to effectively communicate with clients and fellow staff about important & potentially emotional subjects in a highly telephone-based environment
• Evaluate, accept, or decline all trip requests
• Input accurate client and appointment data into the transportation software
• Produce efficient and effective schedules

104-20 Hughson St. South, Hamilton ON

• Operations
• Collaborate with team members to refine procedures, devise best practices, and maximize efficiency.
• Research and implement cost savings on equipment and services.
• Research and create written content for website, events calendar, bi-weekly e-newsletter and ad copy. Create written content for successful grant applications resulting in the allotment of funding from municipal and.
• Interview and hire strong candidates for seasonal openings and provide subsequent training and supervision.
• Attend Board of Management and committee meetings monthly.Member Services

Clerical - Worked closely with supervisors and management to improve departmental efficiency and address problems.- Professionally responded to in-person and telephone requests for information.- Performed daily data entry and document management. - Fast-paced environment that necessitated the ability to prioritize tasks, effective problem-solving, and.

Niagara Falls Ontario Canada

- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.- Responded to visitor questions, provided information on attractions, and diffused conflicts that arose.- Worked flexible schedule and extra shifts to meet business needs.- Mentored new team members on POS system operation, customer service strategies, and.

20 Hughson St S, Hamilton ON

• Managed administrative logistics of events planning, scheduled fourteen-week festival including two weeks of daily events.
• Collaborated with Executive Director and Marketing Manager to coordinate and execute events in Gore Park to encourage visitors and residents to shop, dine, and participate in Downtown Hamilton, especially in.
• Assisted in interviewing, hiring, and managing seasonal staff. Recruited and managed volunteers, vendors, and entertainers.
• Participated in the development of marketing promotions, created e-newsletters and content for annual and quarterly publications.

Graduate Certificate Program, Event Management

• Completed both semesters with Honours • Relevant Courses: Marketing and Sales, Hospitality, Exposition Management, Finance, Incentive.

Bachelor Of Arts (B.A.), Sociology

I achieved the Dean's Honour Role for all three years of my university education as well as the Jesse A Hecker Memorial Award in Social.