High performing professional and self-starter transitioning into a position within Customer Support/Care industry. Proven track record of successfully working and leading diverse teams to drive process efficiency, product excellence and profitability. Critical thinker, project manager, problem solver, able to bring solutions to cross functional teams for best possible outcome. Adaptable and nimble able to manage timelines and competing priorities seamlessly. Passionate about helping/serving others, fostering strong teams and helping to provide mentorship. Thoughtful communicator who leads with integrity, respect and kindness.