Director Of Corporate Communications/Public Relations
Home Franchise Concepts
Responsible for public relations, media relations, social media strategy and execution, franchisee communications, customer relationship management, website optimization and marketing efforts for a large, international franchise company specializing in home improvement.• Employed omni-channel approach to deliver an average of $35 cost per lead with a $10 million national advertising fund.• Drafted SEO-friendly content for website that increased visits to the site by 330% without… Show more Responsible for public relations, media relations, social media strategy and execution, franchisee communications, customer relationship management, website optimization and marketing efforts for a large, international franchise company specializing in home improvement.• Employed omni-channel approach to deliver an average of $35 cost per lead with a $10 million national advertising fund.• Drafted SEO-friendly content for website that increased visits to the site by 330% without changing online advertising. • Tripled earned media value in the first year of bringing the public relations function in house. Placements included: Family Circle, Better Homes & Gardens, O at Home, Ty Pennington Home, This Old House (print, online, television), Sunset, Entrepreneur, Franchise Times, American Marketing Association, USA Today, and MSNBC• Generated over $3 million in earned media value annually (7400% ROI), boosting SEO results and leads.• Developed strategic public relations efforts resulted in spikes in website traffic and appointment requests as well as increased requests by designers. • Launched social media function for each of the company's brands and trained franchisees on its use. • Created and lead award-winning annual safety campaign Safe at Home that included advertising, public relations, franchisee involvement, social media, and more to persuade new parents to make window areas safer for small children. Over the years, parental awareness of the dangers posed by unsafe window coverings increased, sales of safer, cordless window treatments increased, and deaths resulting from window cord incidents decreased from an average of 11 in 2011 to 5 in 2012, per Consumer Products Safety Commission. • Developed the social media function for the company. • Earned three Golden Thinker Awards from North American Precis Syndicate (NAPS) for media placements. Show less