Managerial role overseeing a broad range of projects and programs supporting Ziply Fiber’s competitive local exchange carrier customers (CLEC). Provide oversight and management of carrier communications, wholesale website content, industry/regulatory notifications, and CLEC customer online service access administration.

Administer contracts, oversee projects and provide input to Leadership regarding company strategy.

Provide leadership, priorities and support for a Service Delivery team responsible for the design, engineering, installation and on-going support of a managed secure remote access solution to a global enterprise-class customer base. Accountable for ensuring customers are given superb levels of service and ensuring contractual commitments are being met through continuous business process improvement efforts, workflow and resource efficiency and effectiveness.

• Lead team of Service Account Managers responsible for managing and retaining existing customers totaling $19m in annual revenue. • Sole responsibility for growing, managing and retaining $480k in monthly revenue associated with several marquee enterprise accounts; E&Y, DuPont, Hess, Kraft, Deloitte Consulting.• Identify new revenue opportunities, define requirements and coordinate with internal teams to develop & implement new product/service offerings.• Assist in development of programs and processes to support new product introduction.• Responsible for managing Customer Satisfaction programs and development of best practices in support of customers. • Coordinate with internal departments to resolve service, support, or billing issues. • Perform periodic service reviews with each customer to ensure MegaPath is continuing to meet/exceed customers’ expectations.• 2011 accomplishments:o Achieved Presidents Club for 2011o Salesperson of the Month in May, June, July, Aug, Sepo Exceeded 2011 target quota for New Revenue by $15ko Closed $7.3m in total contract value against existing marquee enterprise customers $2.1m TCV in New Revenue $9.3m TCV in Renewal Revenue Increased Base Monthly Revenue by $99k

• Provide strategic direction for 3 discreet functional teams within the CAS Department of TCS’ Managed Service business unit. • Responsible for the E911 Deployment Program, forecasting results and communicating status/changes to key Customer executives, stakeholders and TCS executive staff. • Develop and maintain effective relationships with Customers, Wireless carriers, Public Safety, Local Exchange Carriers and other groups involved in the wireless 9-1-1 industry. • Provide a working interface between CAS Department and other internal teams—Sales, Operations, Engineering, Finance, etc. • Responsible for representing TCS and its Customers in various private and public forums related to public safety and telecommunications, including relevant standards committees. • Review, evaluate and make recommendations related to federal and state legislation, rules and regulations. Provide input to state wireless E911 boards for effective implementation rules development. Serve as a wireless carrier representative on wireless boards, where appropriate.• Responsible for Customer Account Management and owner of Customer Satisfaction Program. • Develop revenue projections and team budgets, while managing staffing needs against corporate objectives.