Suzi Harstrick Email & Phone Number

Suzi Harstrick possesses expertise in call center, crm, customer experience, process improvement, performance management and 14 more skills. She is proficient in Spanish. Colleagues describe her as "Having worked with Suzi in a fast-paced startup, I have witnessed firsthand her exceptional abilities and dedication to not just meeting but exceeding the strategic and operational goals of our organization. Suzi possesses a rare blend of skills that allow her to engage with the day-to-day tactical challenges of the business without losing sight of the larger strategic objectives. Her hands-on approach in addressing immediate operational needs is balanced by her consistent focus on long-term goals. This combination of tactical agility and strategic foresight has been instrumental in navigating our startup through various stages of growth and market evolution. Beyond her professional competencies, Suzi’s leadership style is both inspiring and effective. She has the unique ability to foster a deeply committed and motivated team. Her passion for our mission and vision resonates throughout the team, creating an environment where each member feels personally invested in our success. This has led to a remarkable team culture where dedication, creativity, and execution are the norms, often leading to exceptional outcomes. She has mastered the art of being both kind and direct, ensuring that her messages are not only heard but also acted upon with clarity and purpose. Her candor and earnestness in communication have fostered a culture of transparency and trust within our team, which has been critical in our collaborative efforts and overall success. In a startup environment where customer obsession is key, Suzi excels. She understands that the heart of startup success lies in deeply understanding and meeting customer needs. Under her leadership, this customer-first mindset has been thoroughly embedded at all levels of our organization. Her strategies and initiatives in customer success have not only enhanced our customer satisfaction levels but have also driven significant growth for our company." and "I worked with Suzi and her team on various projects during our time at Addressable. Suzi stands out as a natural leader, fostering a cohesive and motivated team. Her ability to unite and inspire her team shine through their consistent, dedicated efforts towards achieving quarterly goals. Whenever something needed to be done, more than one person would jump in to offer help no matter what the issue. Suzi's leadership style is characterized by providing the necessary tools for success, maintaining high expectations, and reciprocating with unwavering support. Despite not being part of the Customer Success team, I frequently attended their meetings and felt welcomed at team events—a testament to Suzi's inclusive leadership. She effectively balances achieving key objectives with a commitment to a positive and enjoyable work environment. I truly appreciated Suzi’s dedication to cultivating a healthy team culture despite the pressure and quick pace of the start up environment. Any organization would be lucky to have Suzi on their team."

Listed skills include Call Center, Crm, Customer Experience, Process Improvement, and 15 others.

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  Role listed

  State Of California

  Sacramento, Ca, Us