Suzuno Cornell Email & Phone Number

Portland, Oregon, United States

Hillsboro, Oregon, United States

Responsible for initiative funding process across multiple lines of business. Utilization of multiple platforms to provide a comprehensive view of all direct and indirect spend in the reporting and analysis of trends.

Supporting a shared services group. Responsibility for over 20 cost centers. Budget planning and analysis. Financial outlook reporting to business partners, including FTE tracking. Incoming and outgoing expense allocation balancing and processing. Plastics inventory budgeting, planning, and reporting. Creating training documents for other FCs.

Credit Card Customer Service

Financial analysis, budget planning, and reporting for Credit Card Customer Service. Supporting four locations and over 1000+ team members. Monthly financial outlooks and variance reporting. Invoice submission and tracking. Team member hiring metrics.

Provided support for four site locations. Monthly incentive calculation and processing for 1000+ team members. Product and servicing reporting through monthly business letters, and reports. Capacity planning. Development of multiple training documents. Financial variance reporting.

Administrative support for multiple line of business managers and 300+ team members in Credit Card Customer Service. Data analysis, reporting, presentions, business letters, as well as day-to-day assistance in supply ordering, service requests, scheduling, and other ad-hoc requests.

Beaverton, Oregon, United States

Handling of escalated customer requests and inquiries. Training of customer service agents in daily procedures in multiple servicing systems. Quality assurance in the form of call monitoring and coaching.

Associate Of Science (As), Business Administration And Management, General

High School Diploma

Bachelor'S Degree, Business Administration/Management & Leadership