Oversight and development of operational effeciencies including training, efficiency tools, manager development and P&L profitability.• Develop operation tools for hourly team members• Create daily tools for managers to increase profitability, efficiency and safety• Coach managers in all areas of sales, profits, budgets and realistic goals• Strong focus on building teams from ground up and increasing staff levels from 65% to 95%

Collaborated with Office Managers and location dentists to train and implement processes to ensure the continued success of the practice and develop the team members.• Main KPI (Key Performance Indicator) with collections. Developed all levels to ensure money was collected, financing offered with a focus on overcoming barriers to assist patients in getting care.• Operational oversight of financials and building productive schedules.• Partnering with teams and leadership to communicate goals and objectives and focus on training behaviors to achieve.• Exercised the authority of a multi-unit supervisor from recruiting, training, performance reviews, incentives and wages, improvement plans and setting goals.

ROC FOOD SERVICES, Director of Operations | Managing Partner, Eau Claire, WI August 2018 – August 2019 Partnered with other owners to create and implement sales strategies, growth plans, financial objectives, and strategic positioning within the market. Hired and trained team members and developed personnel policies that adhered to all state and federal guidelines. Designed budgets and sales goals while decreasing overall cost of sales from 45% to 35%.

Successfully managed between 8-10 convenience stores throughout the Chippewa Valley. Mentored, coached, and trained General Managers in the processes and procedures of the organization. Oversaw the financial profitability as a district and developed managers to achieve an increase in sales within six months. • Led the opening of an Erbert and Gerbert’s, focusing on developing a new team and manager.• Created and implemented a commissary program that is currently sold in 30+ convenience stores.• Promoted and developed six team members into management roles during tenure with the organization.

Managed in-store personnel, assisted in developing training programs, implemented projects to increase guest engagement, and provided regional support for new General Managers and new restaurant openings. Performed a variety of human resources duties, including hiring, training, coaching, performance reviews, and disciplinary actions as-needed. Successfully completed multiple Regional Manager panel interviews.• Earned an executional excellence ranking in the top 5% of all BWW General Managers.• Led the team to accomplish positive Same Store Sales increases for 11 years while maintaining profits.• New Store Opening Team and Franchise Acquisitions Team• Served as the classroom instructor for ServSafe Alcohol and as a proctor for ServSafe food. Maintained 100% compliance of all team members certified in appropriate areas through the NRA. • Trained and mentored 65+ managers and hourly team members into leadership roles.• Assisted Regional Managers with completing QSC audits, mentoring new GMs, facilitating GM/OGM and department meetings for managers. Established daily communications and reporting among stores.