Suzy Mitchell Email & Phone Number

Remote

Customer service representative, to answer general questions about the clients accounts. Thrive to ensure all customers are happy, and satisfied with their inquiry. Following up with clients who aren't happy with results or previous request, to ensure they know we are there for them, no matter the request.

Cambridge, Ontario, Canada

Working with Triple "C" has provided the opportunity to manage a large residential building including contractual scheduling, maintenance and daily operations of a 130+ unit condominium. Cleanliness and presentation of the residential amenities including library, gym and recreational center in addition to continual operation of the pool and spa are of highest priority.Since the onboarding at this particular residence there has been a decrease in daily operational costs by conducting and… Show more Working with Triple "C" has provided the opportunity to manage a large residential building including contractual scheduling, maintenance and daily operations of a 130+ unit condominium. Cleanliness and presentation of the residential amenities including library, gym and recreational center in addition to continual operation of the pool and spa are of highest priority.Since the onboarding at this particular residence there has been a decrease in daily operational costs by conducting and implementing proper preventative maintenance plans as outlined through manufacturer specifications and relations built with supporting contractors. Some highlights of this position would include;- Responding to residential concerns regarding amenity scheduling such as elevator, contractors, fire inspections, etc..- Managing and responding to security requests including investigative response - identifying access entries points and corresponding security video footage when needed.- Attending or responding to after hour emergencies - All administrative duties including correspondence between property management team and residence - Building positive relations with residents and contractors Show less

Cambridge, Ontario, Canada

Having previously worked with Dr.Green Lawn Care Services, support was needed during peak season with shortage as a result of COVID-19 that I was able to fulfill remotely. Supporting from home, duties included;- Responding to customer emails addressing scheduling- Editing and updating customer information- data entry: inputting daily routes

Cambridge, Ontario, Canada

Following an addition to our family, I provided child care under the alias 'Your Second Home' to provide sustainable income while staying home with my family. As a mother I am truly grateful of the opportunity to have spent this time with not only the second addition to our family, but also the third - allowing me to see my youngest's off to full time school. I am also grateful to have often found suitable families, most of which stayed with us for the entirety of this endeavour and… Show more Following an addition to our family, I provided child care under the alias 'Your Second Home' to provide sustainable income while staying home with my family. As a mother I am truly grateful of the opportunity to have spent this time with not only the second addition to our family, but also the third - allowing me to see my youngest's off to full time school. I am also grateful to have often found suitable families, most of which stayed with us for the entirety of this endeavour and still continue these relations in friendships to this very day. Show less

Cambridge, Ontario, Canada

During my time with Dr.Green Lawn Care Services I had the opportunity of managing 15-30 employees which entailed:- Scheduling for weekly, holiday and peak season needs- Conduct monthly reviews with positive reinforcement on continual improvement, providing opportunity for growth and advancement- Controlling and delegating relief monitoring for high volume que- Responding to escalations with a customer retention focus - Monitoring customer service web portal… Show more During my time with Dr.Green Lawn Care Services I had the opportunity of managing 15-30 employees which entailed:- Scheduling for weekly, holiday and peak season needs- Conduct monthly reviews with positive reinforcement on continual improvement, providing opportunity for growth and advancement- Controlling and delegating relief monitoring for high volume que- Responding to escalations with a customer retention focus - Monitoring customer service web portal inquiries- Conduct and participate in talent acquisitions - providing training, orientation and supporting Human Resources Show less