Suzy Young

Suzy Young Email and Phone Number

Customer Success Manager at Oracle @ Oracle
redwood shores, california, united states
Suzy Young's Location
Denver, Colorado, United States, United States
Suzy Young's Contact Details

Suzy Young work email

Suzy Young personal email

About Suzy Young

Accomplished Customer Success Manager providing a focal point of leadership across Oracle support (Software/ Hardware/Cloud) for Fortune 100 companies. Regarded for quickly building high value client relationships and inspiring loyalty, I orchestrate services, drive operational excellence and act as the customer’s advocate to increase overall customer satisfaction and expand product adoption. I enjoy working in a complex environment where I bring teams together to solve problems and create an exceptional experience for my customers. While consistently exceeding my own multi-million dollar retention targets, I collaborate with the internal account team to provide leads, obtain licensing approvals and help close new deals.Customer Experience | Client Satisfaction | Consultative Selling | Client Engagement | Strategic Planning | Team Leadership | Performance Metrics (KPIs) | Account Management | Sales | Strategic Pricing | Customer Retention | Strategic Planning | Customer Advocacy

Suzy Young's Current Company Details
Oracle

Oracle

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Customer Success Manager at Oracle
redwood shores, california, united states
Website:
oracle.com
Employees:
184101
Suzy Young Work Experience Details
  • Oracle
    Customer Success Manager
    Oracle Jun 2016 - Present
    Greater Denver Area
    • Serve as account lead for all Oracle Support. • Develop long term strategic relationships with key stakeholders across various segments: Executive, IT, Vendor Management, Finance. • Understand customer’s objectives and advocate on their behalf within Oracle. • Coordinate technical interactions, business and technical reviews, and product engagements. • Accountable for the overall support account engagement, support revenue and cancellation avoidance for Premier Support across the entire customer footprint. • Consistently exceeded annual retention revenue targets of $80M. • Recruited by former VP into the CSM role based on exceptional customer relationship skills, ability to thrive in dynamic environments and to take the lead in ambiguous situations. Highlighted Achievements: - Met or exceeded revenue targets with several multi-year commitments.- Provided a warm handoff to close major sales leads. - Turned around negative customer relationships.
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  • Oracle
    Support Sales Account Manager
    Oracle Apr 2005 - May 2016
    Greater Denver Area
    Led the end-to-end sales support cycle from inception to close. Collaborated with top IT and procurement leaders of major accounts to structure support offerings and complete complex transactions involving multiple internal and external teams.Highlighted Achievements:- Exceeded annual support renewals targets by 100-130%.- Trained 100+ former Sun representatives during an official Oracle training session.- Uncovered gaps in service to drive client loyalty and up-sell additional products.- Won Oracle Performance Club award in 2006 and Pacesetter Award in 2008.
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  • Oracle
    Contract Renewal Analyst
    Oracle Jan 2004 - Apr 2005
    Greater Denver Area
    Highlighted Achievements:- Integrated former JDE customers into PeopleSoft’s support environment.- Recognized as the “Go To” person for ability to find creative pricing and licensing solutions.- Selected by management for promotion into the Sales Representative Role.
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  • Oracle
    Software Application Developer
    Oracle Nov 2001 - Dec 2003
    Greater Denver Area
    Highlighted Achievements:- First project/enhancement was completed on time with QA sign off.- Recruited to move from Engineering into Support Sales organization.
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Suzy Young Skills

Management Strategic Planning Sales Program Management Project Management Solution Selling Enterprise Software

Suzy Young Education Details

Frequently Asked Questions about Suzy Young

What company does Suzy Young work for?

Suzy Young works for Oracle

What is Suzy Young's role at the current company?

Suzy Young's current role is Customer Success Manager at Oracle.

What is Suzy Young's email address?

Suzy Young's email address is st****@****ail.com

What schools did Suzy Young attend?

Suzy Young attended University Of Denver - Daniels College Of Business, University Of Colorado Boulder, University Of Colorado Boulder.

What skills is Suzy Young known for?

Suzy Young has skills like Management, Strategic Planning, Sales, Program Management, Project Management, Solution Selling, Enterprise Software.

Who are Suzy Young's colleagues?

Suzy Young's colleagues are Marshall Rodegast, Ann Cockerham, Mithil Jaju, Hima Bindu Bandroju, Lokesh Gopalavari, Ravindra Pathak, Stella Giannakopoulou.

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