Susanna Berggren Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Sweden

Identified ideal processes for AI and Process Automation, oversaw and mentored RPA developers to achieve the deliverables. Forecasted long term impact of the RPA implementation and processes as well as held continuous meetings for stakeholders, made risk assessments and maintained and enhance governance structures to provide automation in the most effective and risk optimal way. Advised and provided expertise for said stakeholders such as senior management, steering committee and process owners regarding the project, the business case with benefits and savings of automation.In some projects I also handled more RPA designer and analyst roles, responsible for the redesigning and documenting the processes for our customers.- Responsible for process identification, assessment, mapping and documentation of individual processes- Analyses and observes processes and workflow include interdependencies, and applications used to complete business transactions- Facilitates re-engineering methodology while capturing complex cross functional requirements, 'as is' processes and map 'to be' process, identifying blocks and solutions.- Advises and provides expertise to stakeholders and senior management regarding benefits and savings of automation; creates and presents a business view RPA solution design_____________________________________________________________________________________AKOA, a Swedish innovation agency and world leading provider of automation solutions such as Robotics (RPA), chatbots and AI. ( www.akoa.com ).We are headquartered in Stockholm with offices in Gothenburg, Copenhagen, Oslo, Munich, New York and Chicago.AKOA provides both consultancy and managed services to several of the worlds largest enterprises as well as several government agencies, hospitals and municipalities.

Building of websites, logo design, layout of magazines, graphical design work and other consultant services for big organisations, small startups, government companies and NGO's.Genom min enskilda firma åtar jag mig diverse projekt och uppdrag inom IT. Jag arbetar till största del med kravställning och utveckling av befintliga IT-system, utformning, uppsättning och hantering av webbportaler, layout av verksamhetsberättelser, logotyper och övrig grafisk design till företag, föreningar, institutioner och startups. Inkluderat Pro Bono-arbete med kampanj för United Nation Women, mot kvinnovåldet i Zimbabwe.

Stockholm, Sweden

Between April 2013 and August 2018 I managed several digital projects at Infomaker. Their focus is within the media industry and the news sector where I managed development of apps and the digital publishing platform. The customers are some of Sweden’s biggest newspapers and I am the bridge between the customer and the developers. We enabled easy and cost effective cross-platform publishing from the same editorial system. Within the projects I also handled workshops and training for the customer and their employees, manage support issues, testing, troubleshooting etc. I also worked as a more mainstream consultant where I help our customers with upgrades, installations and configuration for the different products.

After stepping down from the board of Malvina I got elected as an Honorary Member for all the work I had put into the re-organisation of Malvina. Where we went from 30 members to over 1300 members in less than 2 years.

I was part of the board and the President of Malvina, the student organization network mainly aimed to encourage exchange between female students within the technical university. I created the logo, art work, the website, in charge of arranging events etc and I was a big part of changing the organisation during these years. This has made Malvina one of the biggest student union organization with over 1000 members, compared to 30 members in 2007.

Started out as a administration manager, part time, and after 6 months I was working full time with various projects.Especially my broad knowledge of computers was appreciated, and I soon there after advanced and became the Webmaster for their national website. Additional work include creating different artwork and posters for i.e. the national YMCA championships and their annual reports.The web portal of YWCA-YMCA in Sweden was in need of an upgrade in 2008/2009. This led to a big project of designing, producing and managing the new website solution. Since I am attending university from September 2006 I was working part-time, where my job duties mostly involve being the webmaster and their technical problem solver whenever in need.

I was the Project Manager for EEF which main purpose is to connect and inspire student entrepreneurs. I was also a board member of Excitera, the student driven entrepreneurship organisation. The assignment included arranging 3 large events and a couple of smaller ones all in order to inspire students to become entrepreneurs.

Master Of Science Engineering, Media Technology, With A Masters In Media Management

Activities and Societies: SquVALp, Malvina, Excitera, Student Inc etc

Technical Entrepreneurship