Suzy Mann

Suzy Mann Email and Phone Number

Chief Technology Officer @ NSW Police Force
Suzy Mann's Location
Sydney, New South Wales, Australia, Australia
Suzy Mann's Contact Details
About Suzy Mann

Suzy Mann serves as the Chief Technology Officer at NSW Police, where she enables NSWPF technology strategy that aligns with the overarching strategic goals and the Police Commissioner's priorities. Her responsibilities encompass the comprehensive management of planning, development, operation, maintenance, and the execution of strategic technological projects aimed at bolstering the operational capacity and efficiency of NSWPF.Prior to her tenure at NSW Police Force, Suzy's career spanned the Financial Services Industry and IT Services industry, including pivotal regional and international positions at Hewlett Packard Managed Services. In her role as General Manager for Service Delivery at the Bank of Queensland in 2021, she spearheaded a Service Delivery enhancement program, significantly improving the experience for bankers and customers alike. Her tenure at Westpac was marked by her leadership in the service transition to a novel security-as-a-service model in 2011, followed by the successful deployment of a 30,000-seat virtual desktop service in 2013. Suzy also directed Westpac's extensive Workplace Services division, leading a Digital Workplace overhaul in 2016, and subsequently took on the role of technology leader within the Consumer Bank Retail executive leadership team commencing in 2017.Holding Master’s Degrees in Technology Management and Business Administration, Suzy is committed to contributing to value-driven organisations that prioritise the development of their people and the cultivation of skills that deliver benefits to employees, customers, and the broader community.

Suzy Mann's Current Company Details
NSW Police Force

Nsw Police Force

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Chief Technology Officer
Suzy Mann Work Experience Details
  • Nsw Police Force
    Chief Technology Officer
    Nsw Police Force Aug 2023 - Present
    Sydney, New South Wales, Au
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  • Nsw Police Force
    Director Of Technology
    Nsw Police Force Nov 2022 - Aug 2023
    Sydney, New South Wales, Au
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  • Bank Of Queensland
    Group Technology General Manager, Service Delivery
    Bank Of Queensland Mar 2021 - Aug 2022
    Newstead, Qld, Au
    Accountable for all ‘run the bank’ functions and infrastructure transformation. Suzy improved service availability by attracting talent and collaborating with strategic partners to successfully deliver end to end technology insights across platforms and a Service Integration & Management discipline that measurably improved the stability of all services.Suzy led the Groups workplace transformation program throughout COVID and remote working challenges, seeding a Microsoft 365 ways of working BAU practice to support enduring collaboration capabilities.Suzy also led the Groups ME Bank acquisition Infrastructure integration program connecting the banks networks before connecting identity solutions securely and extending the Workplace transformation program into ME.
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  • Westpac Group
    Cio | Director Of Technology, Consumer Bank Retail & Customer Care
    Westpac Group Aug 2019 - Feb 2021
    Sydney, New South Wales, Au
    Accountable for all Consumer Retail Branches and Customer Care technology.On business and technology executive leadership teams, Suzy translated business problems and technologies potential into highly available services whilst delivering incremental and transformational change and establishing investment for an improvement program to help prioritise innovation with issue resolution.Suzy led the Consumer divisions COVID initiative, by leading the technology program that moved thousands of Retail staff and new recruits to a secure working from home solution that supported emergency customer care services required to meet hardship and mortgage payment deferral demand.Suzy developed the business case and launched the program that eventually moved 800+ Group branches to ‘first of its kind’ Teams Calling, successfully uplifting collaboration capability & reducing cost across the Group.
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  • Westpac Group
    Cio | Head Of Technology, Westpac Retail Bank
    Westpac Group May 2017 - Aug 2019
    Sydney, New South Wales, Au
    Accountable for 650 Westpac Retail branches run and change functions.Suzy developed meaningful relationships with the Consumer Banks Senior Leadership team and key stakeholders, formally recognised with a business partner of the year award in 2019.With a deep understanding of the Retail technology environment and a vision for the branch network of the future, Suzy became a thought leader in digital workplaces and Microsoft 365 new ways of working for Westpac Consumer.This was demonstrated by successfully leading the banker implementation of the Workplace transformation program and launching improvement initiatives utilising all aspects of the Microsoft collaboration suite such as PowerApps.
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  • Westpac Group
    Head Of Service Management, Cyber Security
    Westpac Group Sep 2016 - Apr 2017
    Sydney, New South Wales, Au
    With a background in Westpacs Enterprise Perimeter Security platform, outsourcing management and service integration and management, Suzy connected the service management and cyber teams to helpcreate a shared understanding of workflows across NIST and ITIL frameworks.Suzy developed organisational training on the evolution of ITIL from basic process libraries and controls for internal teams to a framework that supports the integration of services across providers and technologies in both agile and traditional waterfall environments
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  • Westpac Group
    Head Of Westpac Group Workplace Services
    Westpac Group Jan 2013 - Aug 2016
    Sydney, New South Wales, Au
    After successfully leading the implementation of a new Virtual Desktop Service Delivery Model, Suzy became Workplace Services Tower Lead.Suzy then established an approach to Service Delivery, remaining within governance frameworks, that fostered greater collaboration and accountability for desktop services delivered by Outsourcing Partner, IBM.By 2014, an unprecedented Westpac partnership with IBM formed, meeting SLAs and stabilising the complex desktop environment which included over 50,000 physical and virtual desktops. Based on this, Suzy was asked to deliver partnership training to all Westpac and IBM tower leads before launching the Workplace Transformation Program to establish a single operating environment across all brands in 2016.
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  • Westpac Group
    Service Delivery, Enterprise Perimeter Security, Cyber Security
    Westpac Group Jan 2011 - Jan 2013
    Sydney, New South Wales, Au
    Suzy led the establishment of a Security-as-a-Service model utilising new Enterprise Perimeter Security infrastructure built to host the new online banking application before onboarding all Enterprises application and security solutions.Suzy established standard repeatable services comprising of complex bundled security solutions. Technical understanding of each component was critical and meaningful interactions needed to occur with all levels of staff, from technicians through to the group CIO.
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  • Hp
    Asia Pac Japan Account Delivery Management Practice Lead
    Hp 2007 - 2009
    Palo Alto, Ca, Us
    Responsible for regional major account escalations and standards.Suzy improved HP organisational maturity with the implementation of the global methodology tools, risk & knowledge management practice across APJ.
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  • Hp
    Manager, South Pacific Account Delivery Management
    Hp Dec 2005 - May 2007
    Palo Alto, Ca, Us
    Led ~25 South Pacific Account Delivery Managers, driving customer satisfaction, reducing cost of delivery and establishing the team as trusted advisors leveraging HP’s emerging service portfolio.As executive sponsor for strategic customer engagements & critical incidents, Suzy drove SLA compliance, cost and customer satisfaction across all South Pacific Managed Services accounts.
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  • Hp
    Global Account Delivery Manager
    Hp Jan 2005 - Nov 2005
    Palo Alto, Ca, Us
    Global role reporting to the HP EMEA Senior Leadership team located in the customers Head Office in Norway. This temporary role was required to remediate a broken global Managed Services agreement.Suzy successfully remediated the customers technology operations in 18 countries & 40 sites by closely collaborating with global CIO and his team to understand the overall IT strategy before establishing appropriate services & resolving the conflict returning the Transition and Transformation plan to schedule
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  • Hp
    Account Delivery Manager
    Hp 2002 - 2005
    Palo Alto, Ca, Us
    Accountable for multi million dollar IT Outsourcing accounts, Suzy remotely led Service Delivery staff physically located all over the world.Suzy maintained direct client relationships at executive level (local, regional and global), contributing to strategic business plans whilst creating incremental revenue opportunities for HP Managed Services.Suzy successfully achieved Customer Satisfaction through effective delivery of services proactively managing issues that could impact service delivery, whilst managing scope, resources and cost of delivery winning an all star award and trip to the Asia Pacific & Japan regional recognition ceremony in 2004.
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  • Vodafone
    Desktop & Server Manager Corporate It
    Vodafone 1999 - 2002
    London, Gb
    Employed initially as a desktop support lead, then promoted to managing the Corporate Desktop and Server Support, successfully managing an in-sourced desktop and server team of over 25 staff for several years before driving the transition of the Vodafone technology team over to Hewlett Packard Outsourced Managed Services in 2002.
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  • Hospitality Pos Companies Then Ricoh
    Hospitality Point Of Sale System Installation And Support Then Database Administrator
    Hospitality Pos Companies Then Ricoh 1991 - 1998
    Suzy commenced her career in Hospitality in the early 1990s however pivoted to Technology following the implementation of ground-breaking (at the time) handheld Point of Sale technology. Working for Point of Sale companies in Australia and installing point of sales locally and internationally for several years, she established an excellent understanding of technology installations and projects in time critical customer focussed environments. Evolving her technology skills from installer to trainer to database administration and support before assuming an entry level leadership role as Ricoh Australia’s Database Administrator in 1998.

Suzy Mann Skills

It Service Management Service Delivery Itil It Strategy Outsourcing It Management Project Delivery Management Vendor Management Governance Service Management Stakeholder Management Strategy Process Improvement Incident Management Sla Information Technology Solution Architecture It Operations Team Management Business Process Improvement Data Center Business Process Customer Satisfaction Change Management It Outsourcing Enterprise Architecture Integration Business Transformation Pmp Pmo Managed Services Infrastructure Project Portfolio Management Resource Management Prince2 Transition Management It Transformation Disaster Recovery Offshoring Project Management Office

Suzy Mann Education Details

  • Macquarie Business School
    Macquarie Business School
    Technology Management
  • Macquarie Business School
    Macquarie Business School
    Master Of Business Administration - Mba

Frequently Asked Questions about Suzy Mann

What company does Suzy Mann work for?

Suzy Mann works for Nsw Police Force

What is Suzy Mann's role at the current company?

Suzy Mann's current role is Chief Technology Officer.

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What schools did Suzy Mann attend?

Suzy Mann attended Macquarie Business School, Macquarie Business School.

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Suzy Mann has interest in 科学技術.

What skills is Suzy Mann known for?

Suzy Mann has skills like It Service Management, Service Delivery, Itil, It Strategy, Outsourcing, It Management, Project Delivery, Management, Vendor Management, Governance, Service Management, Stakeholder Management.

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