Suzy O'Connor Email & Phone Number

Buffalo, New York, Us

I work to develop an understanding of the operations and unique challenges of each of the businesses I support. In addition to being able to assist with commercial financing (lines of credit, mortgages, equipment loans), treasury management (wire transfer, remote check deposit, credit card processing, etc.), and deposit accounts, getting to know my client’s business allows me to make proactive and customized suggestions to improve cash flow, guard against fraud, and improve margins.

Charlotte, Nc, Us

• Solely responsible for providing quality leadership and coaching to all members of the branch sales team to ensure maximum performance, productivity and profitability.• Coordinate with Area Operations Officer to ensure internal controls are maintained with an emphasis on operational risks and maximize operations efficiently by managing non-interest expenses.• Structure, propose, negotiate, and close loans for consumers and small businesses while strictly adhering to industry policy and guidelines.• Prospect new clients by identifying financial needs focusing on realistic solutions.• Closely manage existing client relationships to provide additional solutions, client retention and continued support.PROFESSIONAL ACCOMPLISHMENTS:• Set a new standard by successfully building my branch to finish top 10% in the Virginia Region and top 10% in all BB&T Community Banks in Decathlon performance. Last year, before arriving, the branch finished in top 45% in all BB&T Community Banks. • Grew Net Income of Branch by 22.56% in 2017• Grew Net Income of Branch by 72.16% in 2018• Highest balance performance Branch Banker 2017 and 2018 in the Virginia Region.• Finished top 5% in Virginia Region for Quarter 1, 2019• Identified and reduced unnecessary branch expenses by 31.9% in 2018• Manage $19 Million in assets that include loans, business accounts, deposit accounts and revolving credit

Charlotte, Nc, Us

• Plan and execute mortgage, marketing, and sales to consistently meet or exceed goals.• Ensure that packages are complete, accurate and thoroughly documented.• Maintain an updated knowledge of industry products, policies, and procedures.• Act as a single point of contact for all account related requests and activities.• Provide superior customer service to clients while analyzing cost-benefit solutions and helping clients to understand mortgage procedures.• Remain aware of economic climate and any changes that may affect business or client finances.• Establish strong network relationships with internal and external resources through joint meetings and referrals.

Charlotte, Nc, Us

• Loan officer for first and second mortgages, home equity lines of credit, small business loans and lines of credit. • Demonstrated ability to effectively process and close loans from initiation to competition in a timely manner.• Proactively contacted clients and prospects through outbound calling to identify financial needs. Provided high level of client service and satisfaction.• Attracted new households to grow retail and business portfolio, as well as retaining current clients. • Focused on loan production, sales, loan inputting and credit analysis within best industry practices.

Charlotte, Nc, Us

• Successfully graduated 10-month highly accredited training program composed of intense classroom and on-the-job training with an emphasis in providing excellent client service.• Met high requirements of excellent leadership, communication, interpersonal and academic skills of curriculum including OMEGA, financial analysis fundamentals, loan underwriting, and lending.• Successfully comprehend core principles of financial services, leadership principles, business development, and management techniques.

Bachelor Of Science (B.S.), Business Administration And Management, General

Bachelor Of Science, Business Administration; Business Management