Suzy Singh, Csm Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Charlotte, Nc, Us

Career Highlights:• Created SDLC Process Documentation for Regulatory Reporting Team. Vendor ManagementProgram management for regulatory reporting application. Managing timelines and cross location resources in the delivery of MIFiD 2, Emir 2.0, and finfrag. Application owner responsible for all IT audits and ensuring compliance reviews are completed. • Resource Allocation and Program Plan for key 2017 deliverable• Managed 5 day DR exercise for application • Introduced a streamline sign off process by Compliance and Sr. Management. • Managing key relationships across Global Technology, Finance, Risk, Operations and ensures management focus, drawing on best practice internally and externally

New York, Ny, Us

Career Highlights:• Acting as a point of contact between CAPIQ and Credit Solutions, responsible for resource management, budget, and release scheduling for all BAU, Growth and Maintenance projects• Tasked by the leadership team to create resource time allocation reports on a monthly basis• Manage Firms Disaster Recovery Test for 46 front end applications and their backend database connections once a year• Built out infrastructure migration to separate Ratings and Non Ratings data from one set up app severs, web servers, and database servers to another. • Responsible for migration an application that host 14,000 users to another platform both front end and back end capabilities

New York, Ny, Us

Career Highlights• Well versed on the cross impact to most affected internal applications and know the key players in the space.• Acted as CAB chair and ensures information and updates are conveyed regarding any time sensitive items which require Management follow-up.• Documented Disaster Recovery Process companywide for front end and back end• Process documentation for Change and Release Management and Onboarding applications into the process. • Having a QA background I was able to provide needed input on the past defects and lack of proper requirements documentation causing a detriment to software releases. • Governing change and assisting with the enforcement of the processes that have been socialized and documented. • Provided cross training to team members and work collaboratively with the team to identify gaps and assist in filling them such as making edits to the Change Request forms, templates and processes.

New York, Ny, Us

Career Highlights• Planned, developed and administered software test plans to detect and diagnose errors and bugs for the company’s front end web based applications• Performed regression, integration, platform and performance testing to certify the stability and usability of software systems.• Managed and supported windows updates on all test and user machines• Provided comprehensive software release documentation and training to support staff after compiling QA test outcomes.• Created documentation for QA tools i.e. Toad, Quality Center

Career Highlights• Monitored and review submitted paperwork and advised management of any potential errors or incomplete documents Product and account reconciliation • Negotiated and resolved customer grievances in accordance to company policies• Triage and resolve issues for supported industry standard software products, including but not limited to, Microsoft Office, Microsoft Outlook, etc.