Sujan Dahal Email & Phone Number

Malaga, Western Australia, Australia

• Configure and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment• Install, configure, and maintain servers and other equipment• Monitor network performance and security, and troubleshoot and resolve network issues• Provided technical support to the staffs through Service Desk Plus / Teams.• Managing user accounts and permissions, and implementing and enforcing security policies(Office365/Active… Show more • Configure and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment• Install, configure, and maintain servers and other equipment• Monitor network performance and security, and troubleshoot and resolve network issues• Provided technical support to the staffs through Service Desk Plus / Teams.• Managing user accounts and permissions, and implementing and enforcing security policies(Office365/Active Directory/ERP System)• Planning and implementing new network or system projects• Managing backups and disaster recovery processes• Managing and maintaining network security and ensuring compliance with security standards• Keeping up-to-date with new technologies and industry trends to ensure optimal network performance and security• Documenting network configurations and procedures in bookstack.• Manage and Maintain Honeywell RF Guns Show less

Perth, Western Australia, Australia

• Provide level 2 technical support to BP users across ANZ• Performed troubleshooting on the assigned ticket and resolved the problem within SLA through the Service-now Ticketing tool.• Update/Backup of OS, Windows 10 device build, software management from SCCM on Laptop and MDM- Microsoft Intune on mobile devices• Active Directory management for the new/existing user on Windows server 2008/12 and Microsoft Azure.• Update access and policy… Show more • Provide level 2 technical support to BP users across ANZ• Performed troubleshooting on the assigned ticket and resolved the problem within SLA through the Service-now Ticketing tool.• Update/Backup of OS, Windows 10 device build, software management from SCCM on Laptop and MDM- Microsoft Intune on mobile devices• Active Directory management for the new/existing user on Windows server 2008/12 and Microsoft Azure.• Update access and policy management in the user’s profile• Hardware replacement, onsite network printer troubleshooting and tracking device health check.• Configuring, testing, maintaining, monitoring and troubleshooting meeting room, Yealink device, Teams meetings, Polycom video conferencing devices• Liaise with multiple teams to rectify the issue until it is resolved. • Liaising with Office Facilities Management and IT&S to set up meeting rooms per the requirements. Show less

Perth, Western Australia, Australia

• Added new users using Microsoft Active Directory and assisted my supervisor in creating policies based on roles and responsibility• Assembled computer from scratched tasks involved, installing Motherboard, RAM, CPU, Power Supply, NIC and other components as per requirements• Deployed various versions of Windows(8.1, 10) Operating systems and drivers into newly assembled computers.• Troubleshoot problems related to LAN and Access Points• Created and Design Signature for… Show more • Added new users using Microsoft Active Directory and assisted my supervisor in creating policies based on roles and responsibility• Assembled computer from scratched tasks involved, installing Motherboard, RAM, CPU, Power Supply, NIC and other components as per requirements• Deployed various versions of Windows(8.1, 10) Operating systems and drivers into newly assembled computers.• Troubleshoot problems related to LAN and Access Points• Created and Design Signature for Microsoft Exchange• Shadowed Network Administrator to design and implement network structure on a simulator like EVE-NG before setting up the network.• Mounted 2 X Cisco 2960 switches in the rack and configured accordingly to expand the network• First point of contact to Staff, Students troubleshooting issues generated via the Jira Ticketing platform related to their accounts, connectivity, and software in person and over the phone or remotely via team viewer or remote desktop. Show less

Masters Of Information Technology, Internetworking And Cyber Security

Bachelor’S Of Computer Information System