Suzzanna Flanagan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Heidelberg West, Victoria

Providing strategic and operational human resources advice and services to the CEO and Leadership Team.Key Responsibilities include:• Provide strategic and operational Human Resources advice and assistance to the CEO and leadership team to support the achievement of the SecondBite’s strategic plan• Remain abreast of legislative and industry requirements and implement changes• Provide specialist advice, support and coaching to the CEO, leadership team and employees with direct reports in the full range of HR practices, policies and processes across the employment lifecycle• Promote awareness of and commitment to managing human resource risks and employing sound people management practices to maximise a safe and healthy work environment

Melbourne, Australia

Key Responsibilities:• Develop and implement recruitment campaign.• Coordinate and conduct all recruitment activities for the healthcare centre opening in the new Ravenhall Correctional Centre, and assist in backfilling places offered to current employees.• Complete all new employee HR and Payroll administration processes in an accurate and timely manner.

Melbourne, Australia

Key Responsibilities• Reviewing, updating and developing HR department Policies, Procedures, Forms, Manuals • Creating meaningful workflows and checklists to ensure employees understand and comply with policies. • Assist the HR Manager in other generalist HR functions as required.

Melbourne, Australia

Provided HR Consultancy services including: • Working with clients to identify their HR needs • Providing HR assistance and support for as required by clients• Delivering projects on time and in budget, ensuring client expectations are met or exceeded• Developing and maintaining client relationships

Melbourne, Australia

• Coordinated recruitment activities for all 13 sites• Ensured employees were hired efficiently and executed changes to employment conditions • Provided generalist HR advice

Camberwell, Vic

• Developed updated HR policies and procedures to ensure current company and legislative requirements were met, incorporating the needs of individual divisions into group wide policies and procedures

Melbourne, Australia

• Coordinated recruitment activities for all sites• Ensured employees were hired efficiently and executed changes to employment conditions • Provided generalist HR advice as required

Melbourne, Australia

Key Achievements • Key project team member in the evaluation, design, implementation, and adjustment of HR systems and processes• Developed tools to enable managers to easily create accurate position descriptions• Developed comprehensive sets of Human Resources Policies, Procedures, Manager and HR Guides

Melnbourne

Key Responsibilities • Managed the annual remuneration review and short term incentive plan processes for ~1,200 salaried employees, and implemented and coordinated the annual employee share plan offer• Administered the remuneration of senior managers on Executive Service Agreements• Prepared remuneration and benefit survey returns as required• Worked with acquired companies to smoothly transition HR policies and practices as necessary• Implemented employment National Criminal History Record Checks Key Achievements • Implemented online system for annual salary review and bonus recommendation processes, reducing errors from approximately 10% to less than 1%• Designed and implemented online document management and storage system for HR records enabling access to employment records across the company irrespective of location• Implemented an annual (tax exempt) employee share plan program, seeing an increase in participation each year• Conducted job evaluations using the Hay Group Job Evaluation methodology, and developed a salary banding structure, including the job mapping of over 800 positions

Melbourne, Australia

Key Responsibilities • Implemented and managed the HR Shared Services function for all divisions of Programmed, including all new business units following acquisition • Managed the annual salary review, LTI and STI bonus processes for ~1,200 salaried employees• Managed the remuneration of senior managers on Executive Service Agreements• Liaised with the Company Secretary on communicating and administering long-term incentive plans• Prepared remuneration and benefit survey returns as required• Worked with acquired companies to smoothly transition HR policies and practices as necessary• Oversaw the provision pre-employment National Criminal History Record Checks • Managed a team of fourKey Achievements • Successfully implemented an HR Shared service, including online resources, for 4,000 employees• Consolidated several annual remuneration (salary and STI) cycles into one group wide timeframe • Designed online office safety induction program

Melbourne, Australia

Key Responsibilities • Provided advice to the General Managers, Senior Executive team and Branch Managers in relation to all HR issues• Managed the annual remuneration review, performance appraisal process and succession planning program• Ensured training activities were planned to meet current and future Group and employee needs• Ensured the validity, quality and integrity of information on the HRIS meets QA standards and Group requirements for reporting• Ensured the recruitment of employees met quality, qualification and cultural fit requirements• Investigated all formal complaints received from employees• Managed a team of HR Administrators and Training and Development specialistsKey Achievements • Implemented HR administration processes, ensuring managers followed the approval process and remuneration guidelines, resulting in a decrease in the time taken to provide employment contracts and a consistency in employee remuneration• Identified, developed, reviewed and implemented HR policies, procedures and programs, including an annual performance review process and an employee induction program• Successfully managed employee performance issues with managers resulting in only 1 unfair dismissal claim for this period

Melbourne, Australia

Key Responsibilities• Recruited, inducted, monitored and reviewed the performance of trainers to ensure quality training and assessment occurs for all trainees as per client agreements, training package requirements and government guidelines• Ensured compliance with the Australian Qualification Training Framework (AQTF) Standards for Registered Training Organisations (RTO’s)• Managed clerical support employees to ensure client and trainer needs are attended to efficiently• Liaised with Clients and resolved any identified issues• Identified, sourced and/or developed resources in line with Training Package requirements• Managed a team of contract trainers and administrative employeesKey Achievements• Successfully passed Audits conducted to retain RTO licence• Updated all policies and procedures to ensure compliance with AQTF requirements

Melbourne, Australia

Provided support and advice to National and State Managers in relation to all areas of HR, including Employee Relations, Performance Management, OH&S, management of Workers Compensation claims (including ensuring the on-going commitment of returning injured employees to work) and Training and Development.

Melbourne, Australia

Key Achievements• Successfully passed Audit conducted to retain RTO licence

Melbourne, Australia

Key Achievements• Successfully passed Victorian WorkCover Authority audits to maintain self-insurance licence on 2 occasions• Worked with Store and Area management to significantly reduce occurrences of bullying, harassment and ‘initiations’• Implemented 2 Enterprise Agreements with minimal complaints to the union• Implemented annual performance appraisal process• Worked closely with Red Rooster National Office and RMIT to introduce Certificate II and III in Retail Operations and Front Line Management, enabling cost neutral employee training• Worked closely with Red Rooster National Office to gain RTO Licence and implement the necessary structure and training courses

Bachelor Of Arts (B.A.), Legal Studies, English Literature

Graduate Diploma Of Business (Ir And Personnel)