Suzzann Cummings Email & Phone Number

Hoffman Estates, Illinois

B2B Claims​-Manage Home Warranty and OEM client accounts to maintain highest level of profitability through our Home Services Department. Claim processing through multiple system platforms. Work with clients to ensure communication, payment and contracts are abided by. Extrapolate data from multiple system platforms and recommend possible process change internally and externally to achieve company and client goals. Make consistent decisions through logic and problem solving. Supply accurate accounts of relationship with client to our B2B sales team so contract changes can be made and benefit all parties.Manages key client accounts by meeting with Clients and Internal Account Managers on a regular basis to ensure approval for payment received on all services rendered by Sears Home Services.Maintains and drives claim acceptance improvement that keeps overall profitability as the focusIdentifies process improvement opportunities to improve claim efficiency and accuracy to assigned clientsEnsures the integrity and accuracy of work processes by auditing completed and rejected claims that are worked by Senior Process/Recovery Claims Clerk with specific clientsAssembles data, reporting, and recommendations on ad hoc analyses requested by client, unit management and other business managementPresents, explains and discusses results of analyses concisely and effectively to drive fact-based decision making at all levels within the organizationInterpret contract language, pricing and rules associated for acceptable claim submittalSupport field operations by providing service order closure guidance that leads to acceptable claim

Elgin, Il

Manage and distribute samples across internal corporate content creation studio. Identify more efficient and effective management of resources, encompass reviewing processes, analyzing data, partnering with the BU, and recommending / implementing solutions. Manage a team of 15 merchandise coordinators for print and e-commerce as well as oversee studio operations for sample management across omni-channels. Coordinate with studio producers and merchandise coordinators. Obtain all product information for tracking and accuracy in imaging and work with other cross-functional groups to build consensus. Execute operations and solving operational problems. Establish high-performance, passionate teams to accomplish objectives. Build and cultivate a process that enables the reuse of samples across omni-channels and increases speed to market. Eliminate duplicate samples being sent to studio for asset creation.Resulting in a savings of $10k a month in duplicate sample purchases and $20k+ a month in duplicate photo copy expenses for an annual cost avoidance of $360k.Awarded the corporate-wide "Rock Star" honor which is awarded to less the 0.5% of the company associates.

Evoke Productions

Distributed, tracked, and inventory monitored all sample products used for imaging. Oversaw quality delivery of sample products to and from various facilities. Secured and documented all merchandise as it moved through the photo process including tagging and staging. Communicate merchandise issues with all individuals in which merchandise came in contact with throughout the photo process. Distributed merchandise to all responsible parties throughout the photo process, based on photo layouts and photo schedules. Maintained database related to merchandise issues, database spreadsheets, and forms to update status of merchandise for multiple parties including the Scheduler/Traffic Coordinator and Producers. Managed Sears weekly circular ads from the blueprint stage, through the staging of merchandise by ad date, to the review process with the Producer and Art Director. Participated in weekly pre-production meetings with contracted graphic agency in the finalizing of weekly circular ads.

Wheeling, Il

Performed detailed analysis of customer sales totaling $17M annually with additional focus on forecasting future inventory needs, trend analysis, and markdown recommendations. Established financial plans through the category or line level. Focused on sales, receipts, inventory turns, and gross margin. Maintained external customer product data and the setup of product profile structures based on GTIN standards as well as e-commerce related item setup. Performed item set up, retrieval of sales data, and consumer product purchasing and shipping. Supported the V.P. of Sales by managing all aspects of retail accounts, presentations, and communications. Submitted purchase orders to overseas vendors on all customer programs. Corresponded and advised overseas vendors on customer pricing, bar code information, and layout for product ticketing on goods prior to shipping to stores. Conducted data order entry on new programs, pricing, and general customer information.

Psychology, English Literature

State Of Illinois Cosmetology License, Cosmetology, Esthetics

State of Illinois Cosmetology license

Certification In Medical Esthetics, Esthetics

Certification In Medical Esthetics, Advanced Medical Esthetics

Certifications in Advanced Medical Esthetics, Skin Cancer, Post Operative Make-Up and Manual Lymphatic Massage on post operative facial.

Education record

Activities and Societies: Honor Society