Trained in AromatherapyExperienced in Building online business teamsOnline RetailerManagement professional with extensive experience in identifying strategic opportunities, managing change, improving operational efficiency, and effectively leading diverse groups. Proven track record of creatively solving complex business problems and motivating and coaching employees.ManagementTrained and enabled 10 direct report administrative professionals to perform as a self-directed unit-based teamManaged clinical research coordinators, project managers, regulatory specialists and administrative staff in a multi-site international network of clinical research sites.Managed customer service call center consisting of claims department, COBRA and retiree departments.Human ResourcesRecruited, conducted pre-hire checks, and placed RN’s, project managers, as well as office staff for 25 research sites.Provided administration of benefits, including medical, dental, legal and profit sharing plan.Successfully coordinated and implemented weekly training programs – assessed learning needs, created curriculum, and presented instruction.Business Development and Contract NegotiationRecruited studies from pharmaceutical companies, which encompassed prospecting through closing.Recruited and developed investigative research sites. AdministrationSuccessfully directed an administrative team of 10specialists to become the first self-directed team in corporate headquarters.Expert knowledge of all office procedures including reception, bookkeeping, document control, clerical supervision and facilities management.Expert in Word, Excel, Outlook, PowerPoint, Access, Peachtree, QuickBooks, File Maker Pro and others.Excellent problem solving and conflict resolution skills.AccountingProficient in all accounting functions through trial balance.Prepared payroll and filed tax reportsCompiled, created, and monitored the annual budget and 5 year projections.