Shareefah V. Email & Phone Number

I'm interested in a customer or systems support position involving project coordinating, problem solving and computer/mobile applications with a stable and reputable company that has growth potential and offers opportunities for advancement.Technical Summary & Skills:*Exceptional ability to accurately interpret customers’ problems and offer the best resolution; strong troubleshooting skills and committed to excellent service and customer satisfaction *Over 14 years of experience working in the Information Technology industry and with more than 20 years providing exceptional customer service. *Continually recognized for providing great customer service over the phone and in person from customers and upper management *Goals and results oriented; completion of tasks and resolution is very important to me, no matter the length of time it takes *Over 5 years of experience working with MobileIron and 1 and a half years working with XenMobile, managing smart devices (Android, iOS, OS X), implementing and managing MDM policies & configurations, publishing apps, remote device management.*Manage Active Directory Users and Security groups as they relate to MDM provisioning via Microsoft Forefront Identity Manager *Highly reliable self-starter; can be counted on to complete assignments without supervision *Strong work ethic with an extreme desire to learn new things, welcome challenges and don’t mind sharing knowledge

Listed skills include Customer Satisfaction, Customer Service, Process Improvement, Security, and 38 others.

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  Bryant & Stratton College

  Computer Science