As a member of the Cloud Service Management group, I am responsible for optimizing the use of Azure AD resources and roles within the CFIA Azure Tenant. This includes administering subscriptions, managing active directory user groups, registering Enterprise Applications, and managing billing and tenant costs optimization.On the administrative side, I configured subscriptions and associated active directory user groups using tools such as Privileged Identity Management (PIM) and RBAC… Show more As a member of the Cloud Service Management group, I am responsible for optimizing the use of Azure AD resources and roles within the CFIA Azure Tenant. This includes administering subscriptions, managing active directory user groups, registering Enterprise Applications, and managing billing and tenant costs optimization.On the administrative side, I configured subscriptions and associated active directory user groups using tools such as Privileged Identity Management (PIM) and RBAC roles within subscriptions and active directory groups. I also configured Enterprise and non-enterprise application registrations for first and third-party applications. Specifically their Single Sign On & API permissions among other attributes associated to the applications. On the billing and cost management side, I have a strong understanding of Azure billing and cost management tools, as well as Azure pricing and licensing. Including forecast spending and managing budgets for each subscription by implementing cost savings measures. I am proficient in using Azure Cloud Shell and Azure Portal to manage Azure resources and have experience with Azure Resource Manager templates and Azure PowerShell. I can effectively communicate technical information to non-technical stakeholders.In addition to my technical skills, I have expertise in Power BI reporting and a strong understanding of Microsoft 365 apps, including SharePoint, OneDrive, Planner, and Excel. I have a proven track record of delivering high-quality results and meeting deadlines in fast-paced environments. Show less

As the Founder and Organizer of Alley Hoop, I have been leading and managing three highly successful annual basketball tournaments. My responsibilities have included securing sponsorships from both local and global brands, resulting in elevated tournament quality and providing a platform for showcasing local talent.I have played a pivotal role in every aspect of event planning and execution, ensuring seamless and efficient setup and teardown procedures for each tournament. Additionally,… Show more As the Founder and Organizer of Alley Hoop, I have been leading and managing three highly successful annual basketball tournaments. My responsibilities have included securing sponsorships from both local and global brands, resulting in elevated tournament quality and providing a platform for showcasing local talent.I have played a pivotal role in every aspect of event planning and execution, ensuring seamless and efficient setup and teardown procedures for each tournament. Additionally, I have implemented cutting-edge technology integration to enhance the overall spectator experience and streamline operational efficiencies.One of the key highlights of my role has been fostering community engagement and promoting youth participation in these tournaments. I believe in utilizing basketball as a transformative tool to instill essential life skills and boost confidence among young players. Through this approach, we have demonstrated the sport's power to bring positive change to the lives of participants and the wider community.My unwavering commitment remains focused on continuously enriching the experiences of players, spectators, and communities alike, solidifying basketball as a catalyst for meaningful and impactful change. Show less

My responsibilities included both front-end and back-end development, as well as coordinating with vendors to ensure that products met expectations. I also provided IT help desk support for internal requests such as imaging operating systems, data recovery, and server administration.I was responsible for creating and modifying templates with Shopify using HTML5/CSS3/JavaScript, and for manipulating existing models and implementing intricate data structures using relational databases… Show more My responsibilities included both front-end and back-end development, as well as coordinating with vendors to ensure that products met expectations. I also provided IT help desk support for internal requests such as imaging operating systems, data recovery, and server administration.I was responsible for creating and modifying templates with Shopify using HTML5/CSS3/JavaScript, and for manipulating existing models and implementing intricate data structures using relational databases, primarily PostgreSQL. I assisted in designing scalable solutions and testing applications for performance and bug detection.I assisted in setting up and running projects in production environments on Linux (Ubuntu) with Nginx, UWSGI, PostgreSQL, Celery, Redis, and other tools frequently used alongside Django web apps. I also implemented and maintained the use of common third-party APIs.I have expertise in the following languages: Python, JavaScript, HTML/CSS, and Shopify Liquid, as well as the Django framework. I also have experience with services such as GitHub/git and AWS. Show less

I provided critical support to field technicians, customer service representatives, and customers by analyzing and troubleshooting network issues. I accessed various databases and switches to ensure service information was correct and available for resolution. I also eliminated overlap and split work by creating a single point of contact for field technicians, improving the information available to field resources, and promoting cooperation between internal partners.I prepared and… Show more I provided critical support to field technicians, customer service representatives, and customers by analyzing and troubleshooting network issues. I accessed various databases and switches to ensure service information was correct and available for resolution. I also eliminated overlap and split work by creating a single point of contact for field technicians, improving the information available to field resources, and promoting cooperation between internal partners.I prepared and presented training materials on various systems and procedures, and served as a lead trainer for new employees through group presentations, side-by-side shadowing, individual mentoring, and quality assessments. I tested and configured copper and fiber-optic telephony and Internet equipment to resolve service issues, and assessed team needs to implement system changes that improved process efficiencies. For example, I led the transition from SharePoint to Google Suits.I received the "Leading Stars" award for being a top performer in my work group for the first and second quarters of 2018 in terms of tickets resolved as a Technical Support Representative. Show less

I was responsible for installing, repairing, and maintaining customer-premise equipment as well as outside field technology (POTS, VoIP). I consistently met quality metrics and industry standards while ensuring high-quality workmanship.I gained expertise in installing and troubleshooting hardware and service issues related to TELUS services and developed strong customer service skills, including the ability to handle both favorable and unfavorable interactions. I successfully engaged… Show more I was responsible for installing, repairing, and maintaining customer-premise equipment as well as outside field technology (POTS, VoIP). I consistently met quality metrics and industry standards while ensuring high-quality workmanship.I gained expertise in installing and troubleshooting hardware and service issues related to TELUS services and developed strong customer service skills, including the ability to handle both favorable and unfavorable interactions. I successfully engaged with customers and supported them with residential products, including Home Networking, ADSL High-Speed Internet, and TELUS TV.I installed, connected, and tested various cables for both indoor and outdoor applications, and tested fiber-optic cables using visual inspection, VFL, OLTS, and OTDR devices. I also worked closely with other team members, including other technician specialists, operations support, and customer service, to drive process improvement and customer satisfaction. Show less