Advisor in Service Management, assisting clients with strategies, governance, management, compliance, and service design. Since 2018, I have been engaged in an assignment at one of Sweden's largest banks, working as an Agile Program Management Officer for three strategic roadmaps within the bank in Sweden and the UK. My responsibilities include process portfolio development in accordance with banking regulations and international contract management due to Brexit-related regulations.

Business development

Training and Education company specialist in SAFe, ITIL, Cobit and other IT management standards, best practice frameworks. Conducting training and develop training material for a global market.

Helps clients to set up and realize their strategies. In depth specialization in the areas of service and process management. Organization, service and process assessments. Strategic and tactical planning. Implementing services, processes and maintenance management. Teacher in service management. - IT Governance- Service management – analysis, design, implementation and maintenance of services- Process management – analysis, design, implementation and maintenance of processes- Project management, team management- Maintenance ManagementSample of business experience: Construction, Retail, Traveling agency, Insurance, Government agencies, State Enterprise, Manufacturing, PharmaceuticalSelection of Assignments: Svenska Kraftnät/ Swedish national grid for electricitySupport, training and advice in the development of new governance model between the business and IT. Business and IT analysis, support and advice regarding demands and priorities, advice to deciding on model, procurement and practical implementation of a modelSkanskaActing, Service Manager. Responsible for all Skanska's Nordic IT-workplaces for all construction projects and head offices in the Nordic, including the functions Service Desk, Desktop and IT Technician. Demand analysis and negotiations of agreements (SLA) with all Nordic Skanska company’s regarding workplace and support IT related services

Service manager and IT solution manager Skanska (Nordic) IT-workplace services.Part of implementing pm3 (Maintenance Management Modell) and ITIL framework and setting IT-strategy.Responsible for Skanska IT-workplace, including service desk, desktop, and technician on site functions. Responsible for providing to 12 different business units and 14 000 users and delivering of 17 services, Nordic and Global, services such as IT-workplace (PC’s and virtual), mobile device management (MDM), audio and video conference, unified communication, printer, ITSM-tool, and telecom services etc. The role included responsibility for strategic and tactical plans (including budget), focus on Nordic synergies and cost efficiency. Ensuring IT workplace delivery’s to all building project in Nordic and all office sites including head offices.

Senior consultant advisor, teacher and frequently engaged as a speaker at various seminars.Specialized in change initiatives, quality assurance and efficiency improvements. Experience in Managing IT organizations, including aspects such as people, services, processes, tools and procedures. Focus area is the analysis of various IT organizations organizational and process maturity.Immense experience from implementation of IT-services with supporting processes and improvement projects. Accredited as a teacher for all ITIL v3 courses.Work experience from various industries.Selection of Assignments:IKEACMMI (maturity) Assessment of ITIL processes at IKEA IT, global benchmarking of the various IT-departments within IKEAThomas CookImplementing ITIL Change and Release Management processes in an environment with high focus in time to market, where rapid changes was of highest importanceAlectaImplementation of ITIL Change and Release Management in regulatory environment to ensure the investment in a new insurance system where IT is fully integrated with the business and mentoring the director of PMO (process management office)Regeringskansliet/ Government OfficesMentoring IT-organization to ensure change management before the Swedish EU PresidencyÅhléns/ AxstoresTransformation of the IT-department to a Service delivery organization where entire funding builds on the core business willingness to buy IT's services. (Portfolio, Catalogue, Service Level, Financial-Management)Alfa LavalAnalysis of IT's processes and development of a 3-year plan to improve the existing processes and introducing of new processes to support the IT-strategyFörsäkringskassan/ Swedish Social Insurance AgencyMaturity assessment and a strategic improvement plan for the IT department. In depth analysis of service desk functionBilprovningenAnalysis of the IT department's competitiveness due to deregulation of the Swedish monopoly

Application Manager (ITIL and pm3) in the central IS-department, Portfolio Manager for ERP systems (GxP and Sox classified). Directed work with both internal teams and outsourced resources to ensure delivery. Leader for a large number of people in an international environment. Specialized in IT-quality, head of AstraZeneca's Incident, Problem, Change, Configuration, Release, Security, Infrastructure and Service Level Management processes and instructions in Sweden and UK. Role as Coach for AstraZeneca Application Management function. Experience of major projects and international projects. Participated in official inspections of IT operations (the FDA (U.S. Food and Drug Administration) and the Swedish Medical Products Agency (Läkemedelsverket)). Examples of assignments: - System maintenance management (early version of pm3)- Involved in Outsourcing of infrastructure - Participation in the merger between Astra and Zeneca - Implementation of Application Management at central IS Sweden - Implementation of a contract structure for internal delivery agreements between IS and Operation - Implementation of a shared quality system for Sweden and UK for the operative processes - Implementation of Release Management for upgrading the PC client Worldwide - Implementation of ITIL processes - Auditor of external suppliers - Contract Responsible for internal / external contracts