Svanur Thorvaldsson Email & Phone Number

Gardabaer, Is

Garðabær, Capital Region, Iceland

Reykjavík, Capital Region, Iceland

Working with private and public sector business leaders to develop and execute strategies that drive growth and business value. Focusing on business strategy and digital transformation projects, IT strategy design and technical infrastructure, improving governance and decision-making models, target operating models, process improvements, change management, service management, and service design.

Iceland

Project management and consulting within the Technology Strategy & Transformation (TS&T) team at Deloitte Consulting in Iceland. The TS&T team advises the C-suite and other business leaders in developing and executing strategies that drive company growth and business value. Focusing on IT strategy, governance and operating model design, technical infrastructure and cost optimization.

Brought onboard to take on several projects as a consultant and trainer for the corporation and its subsidiaries. Focused on improving employees customer service quality and sales performance through various projects and programs. Initiated, managed and participated in several improvement projects relating to strategy and organizational changes, sales and customer service strategy formulation, company service culture, customer journey mapping, e-commerce, digital transformation and omnichannel… Show more Brought onboard to take on several projects as a consultant and trainer for the corporation and its subsidiaries. Focused on improving employees customer service quality and sales performance through various projects and programs. Initiated, managed and participated in several improvement projects relating to strategy and organizational changes, sales and customer service strategy formulation, company service culture, customer journey mapping, e-commerce, digital transformation and omnichannel strategy, customer service quality research and analysis, sales and customer service process optimization, events and team performance. Worked closely with the company's president and VP's, gave consultation and coached middle management, created and conducted various customized training workshops and programs. Show less

Worked for a variety of companies in industries such as banking, telecom, IT, media, retail, wholesale, oil importing and retail, transportation, manufacturing, tourism, real estate industry on boosting their sales and service performance through consulting and training. Hired as a management consultant and trainer by well over 70 companies to assist them with improving their business performance through strategy formulation, planning, sales manager‘s performance, for designing sales… Show more Worked for a variety of companies in industries such as banking, telecom, IT, media, retail, wholesale, oil importing and retail, transportation, manufacturing, tourism, real estate industry on boosting their sales and service performance through consulting and training. Hired as a management consultant and trainer by well over 70 companies to assist them with improving their business performance through strategy formulation, planning, sales manager‘s performance, for designing sales and advertising campaigns, to implement new sales and marketing channels, for sales process optimization and boosting the sales force performance among other.Have created a variety of sales and marketing related lectures, courses and workshops. Show less

Iceland

Brought onboard to take on several projects including managing and leading the strategic planning process. Responsible for providing strategic direction and oversight for all program operations-related activities within the design and web agency. Assisted the CEO in developing short and long-term organizational goals, objectives and strategic initiatives in relation to the business plan. Drive performance measures for the tracking of value chain activities through KPI’s. Leading by developing… Show more Brought onboard to take on several projects including managing and leading the strategic planning process. Responsible for providing strategic direction and oversight for all program operations-related activities within the design and web agency. Assisted the CEO in developing short and long-term organizational goals, objectives and strategic initiatives in relation to the business plan. Drive performance measures for the tracking of value chain activities through KPI’s. Leading by developing and cascading the organizations strategy and business goals to all levels. Managed the agency's resources as set out by the CEO to the most productive uses with the aim of creating maximum value for the agency's expenditures. Manage both internal and client-facing project work streams with detailed tracking via JIRA and Workforce. Represent and speak for the agency with clients, business partners and prospects. Show less

Iceland

Responsible for the on-going development of the banks service and sales strategy. Leading a team of service and sales specialists responsible for supporting the business units in improving customer satisfaction and sales performances. An active member of the banks’ Marketing Board. Developed sales strategy, tactics and sales campaign plans for the bank. Sales campaign manager on various campaigns within personal, corporate and market divisions. Project owner for MS CRM 2011… Show more Responsible for the on-going development of the banks service and sales strategy. Leading a team of service and sales specialists responsible for supporting the business units in improving customer satisfaction and sales performances. An active member of the banks’ Marketing Board. Developed sales strategy, tactics and sales campaign plans for the bank. Sales campaign manager on various campaigns within personal, corporate and market divisions. Project owner for MS CRM 2011 implementation and responsible for a successful implementation of the Bank’s CRM strategy. Member of various projects steering committees, such as on projects relating to customer value management, corporate social responsibility and the future of banking in Iceland. Show less

Responsible for the development of the banks’ service strategy. Leading a team of service specialists responsible for supporting the business units in improving internal and external customer satisfaction. Project owner for the MS CRM 2011 implementation and responsible for a successful implementation of the Bank’s CRM strategy. Member of the steering committee working on defining the Bank’s corporate social responsibility relating to customer care.

Serving on the Advisory Board as a consultant on matters relating to marketing strategy and planning.

Served on the Board of Directors at SagaSystem as a voting member, to monitor & evaluate its finances, projects and performance. Was brought in as a member to support the company‘s expansion strategy.

Responsible for managing a team of business and project managers within the residential market who manage the telcom‘s partner network, sales and marketing events and sales training and consulting.Responsible for strategy formulation, budgeting and renegotiating distributor contracts.Sales consulting and training within residential markets in addition to participating in various projects within Siminn telecom and it‘s mother company Skipti.Managed and participated in… Show more Responsible for managing a team of business and project managers within the residential market who manage the telcom‘s partner network, sales and marketing events and sales training and consulting.Responsible for strategy formulation, budgeting and renegotiating distributor contracts.Sales consulting and training within residential markets in addition to participating in various projects within Siminn telecom and it‘s mother company Skipti.Managed and participated in various projects such as sales- service strategy, processes, sales training, motivation, implementing Sales force. Show less

Sales consulting and training within residential markets in addition to participating in various projects within Siminn telecom and it‘s mother company Skipti.

Served on the Board of Directors at Fjolvi publishing company as a voting member, to monitor & evaluate various marketing related projects.

Managed sales and services to key accounts in Canada and Europe. Worked on creating new sales opportunities through direct selling and by participating in RFI/ RFP processes within Europe, Asia, USA and Australia. Brought in two new clients and a license agreement with Ingenio. Responsible for the company‘s marketing and sales strategic plan, marketing budget, re-branding strategy, advertising, trade shows/conferences and PR activities. Worked closely with the company‘s CEO and Director… Show more Managed sales and services to key accounts in Canada and Europe. Worked on creating new sales opportunities through direct selling and by participating in RFI/ RFP processes within Europe, Asia, USA and Australia. Brought in two new clients and a license agreement with Ingenio. Responsible for the company‘s marketing and sales strategic plan, marketing budget, re-branding strategy, advertising, trade shows/conferences and PR activities. Worked closely with the company‘s CEO and Director of Finance and was an active member of the management board. Show less

Trainer for Dale Carnegie and Sales Advantage courses. Received coaching training in Canada, Mexico and Iceland. Focused on improving participants‘ self-confidence, co-operation skills, leadership skills and sales skills.

Responsible for managing a team of B2B sales representatives. Worked closely with JTI Finland, House of Prince Denmark and Henri Wintermans in Holland on creating and implementing RJC‘s marketing and sales plan, in analyzing the market, analyzing consumer behavior and predicting trends in the market.Worked on various projects including the company‘s strategic sales plan, organizing and managing the company‘s sales performance, data analysis, implementing a Cognos business… Show more Responsible for managing a team of B2B sales representatives. Worked closely with JTI Finland, House of Prince Denmark and Henri Wintermans in Holland on creating and implementing RJC‘s marketing and sales plan, in analyzing the market, analyzing consumer behavior and predicting trends in the market.Worked on various projects including the company‘s strategic sales plan, organizing and managing the company‘s sales performance, data analysis, implementing a Cognos business intelligence and performance management software. Show less

Responsible for creating course material, lectures, conducting training, writing articles and sales. Created and trained courses in sales management, service management, project management, negotiation, meeting management and performance management.

Mba, Management, Gpa 3.83

Focused on finance, strategy, marketing, economics and management. Project leader on the final thesis and project: „Employee Satisfaction.

Attended Various Courses At The Graduate Level, International Law

In the winter of 2008-2009 I attended various courses at the Graduate level such as corporate governance, contract law, politics.

B.Sc., Hospitality Business Management, Gpa 3.91

Activities and Societies: President of Eta Sigma Delta International Hospitality/Tourism Management Honor Society for Webber International.