Sergio Vargas Email & Phone Number

Seattle, Washington, United States

Bellevue, Washington

Redmond, Wa

• Supervised Cloud Services team to maintain, administer and support Azure subscriptions and ExpressRoute for every team in the Division.• Designed and implemented SQL database, schemas, tables and store procedures for datamining on Azure subscription management, consumption and utilization to deliver MS PowerBI reports to upper management.• Developed Automation using Avocado, PowerShell, Azure Data Factory and SSIS jobs to retrieve and transform data for further processing and reporting.• Skills and technologies used: Azure, ADF, MS SQL, SSIS, MS SQL Cubes, MS PowerShell, MS Visual Studio, Management, MS PowerBI, MS Excel VBA,

Redmond, Wa

• Identify processes and tasks that required optimization and possible automation on Azure clusters• Developed tools to automate and improve deployment procedures in a Windows cluster environment.• Skills and technologies used: PowerShell, JavaScript, WMIC, WTT, Virtualization.

Redmond, Wa

Develop a SharePoint custom site to control device inventory and complete check-in / check-out, repair process flow and PowerBI reporting. Technologies: SharePoint 2016, SQL 2014, C#, JavaScript, XML, PowerBI.

Redmond

Develop tools to automate processes in SharePoint Online team. Technologies: PowerShell, WebAPI, REST

Redmond

Design, coded, tested and implemented a test execution framework to automate daily and on demand test execution including functional, end to end and scenarios tests supporting test harnesses like MSTest, TAEF and VSTest. Framework was designed to allow flexibility on VM usage, provide a self-service execution for developers and testers and improved execution time by allowing parallel execution for hundreds of tests.

Redmond, Wa

Lead QA team to ensure adherence to test schedule and delivery of high quality products, designed test plans and revised manufacturing documentation. Created and modified OS/SQL images for deployment testing. Mentored team members on product features and functionalities. Implemented physical test environment to simulate real world server scenario, this improved bugs finding and testing. Actively participated in scheduled triage meetings with Development, Customer and management. Executed test plan to ensure high quality software.

Redmond, Wa

Private Cloud Appliances testing and automation. Designed, developed and tested automation tools using PowerShell scripting, improving performance time in about 80%.

Redmond, Wa

Designed and developed tools and scripts to improve deployment of MS Windows and applications reducing installation time by 80%, developed tools for server administration tasks using VBScript and PowerShell. On demand deployment of MS Windows and MS SQL on physical and Hyper-V environments. Supported server and laptop laboratories ensuring a fast and high quality service for customers.

• Managed Technical Support department with 3 technicians under my supervision.• Ensured a quality technical support service for corporate customers around the world.• Reduced the number of incidents escalated to upper support team by 75%. • Supervised and performed duplication of customers’ issues.• Administered tracking of open issues.• Executed escalation of possible bugs.• Directed the Licensing department. • Provided technical support for Spanish speaking customers.• Successfully executed all management duties, including hiring, performance reviews, and shift scheduling.

• Oversaw quality assurance for released versions. • Optimized duplication times for customers’ issues.• Dispensed Tier 2 support and assisted customers with escalated issues.• Performed compatibility tests with pre-release firmware provided by hardware manufacturers.• Assisted with on-call technical support for after hours calls. • Provided technical support for Spanish speaking customers.

• Implemented technical support assistance by phone, email, and utilizing remote assistance.• Included support involving bare metal recoveries, software setup and configuration, and troubleshooting backup issues. • Engaged in VPN support for the largest US retail company with 4000+ servers around the world.