⦁ Provided information about admissions and registrations.⦁ Managed inbound and outbound email communication.⦁ Ensured procurement run in a cost-effective way.⦁ Kept track of financial records and invoices.⦁ Tracked , analyzed and reported student data.

⦁ Systemized the processes according to the team's goals and deadlines.⦁ Allocated work among team leaders and the team.⦁ Ensured the quality of services provided by the team.⦁ Provided remote technical management and support to premium and corporate customers.⦁ Ensured that all operations were carried out in an appropriate, cost-effective way.⦁ Interviewed and trained new candidates.

Account: On Telecoms SA⦁ Systemized the processes according to the team's goals and deadlines.⦁ Allocated work among team leaders and the team.⦁ Ensured the quality of services provided by the team.⦁ Provided remote technical management and support to premium and corporate customers.⦁ Interviewed and trained new candidates.

Account: On Telecoms SA⦁ Provided remote broadband management and technical support to residential and corporate customers.⦁ Provided remote IPTV technical support and installation.⦁ Handled and resolved Tier 2 technical support tickets.