In this IT management role, I was responsible for overseeing the operation and management of distribution systems, supervising the leaders of three teams, each focusing on different aspects of IT service management: 1. Distribution Systems Management: Supervised the team responsible for vendor management and the definition of service delivery requirements. Oversaw the evaluation and control of IT service delivery, ensuring alignment with business needs and contractual obligations. 2. Distribution Systems Operations: Provided oversight for the team managing the operation of key distribution applications and database administration, ensuring the systems ran smoothly and efficiently to meet operational requirements. 3. Service Delivery Management: Managed the decomposition of customer requirements into specific tasks, ensuring proper allocation to the respective teams. Monitored task completion and ensured accurate tracking and management of configuration items (CIs).As a leader, I was responsible for setting overall strategy, ensuring continuous system operation, overseeing vendor performance, and driving service improvements through regular evaluations and strategic direction.

SAP PM key user, project manager (SAP related projects), investment efficiency assesment, controlling system settings (SAP CO, PS), KPI system, ad-hoc analysis, participation at international projects

investment efficiency assesment, KPI system, ad-hoc analysis, participation at international projects

Standards of electricity grid services quality - analysis of SAIFI and SAIDI; controlling

- scope definition and process description (Hackett group methodology)- data collection and plausibility checks for Italy and Czech republic