# Management and P&L responsibility for the European debt collection and debt purchase business in a total of eleven countries# Merging the previously decentralised businesses into a pan-European integrated digital platform and actively driving the digital transformation forward# Leading ca. 500 employees with targeted change management as well as simultaneous introduction and further development of an agile matrix organisation# Establishing the approach centred on people and customers taken by Paigo GmbH in all national companies# Sustainable positioning as a consumer-oriented financial partner

# Responsibility for the areas of Operations, Product Management, Business Intelligence and Analytics, Digital Transformation and InnoLab# Conceptual planning and implementation of the repositioning from a classic debt collection provider to a fair debt collection company with a consumer-oriented mission as well as thought leader in the industry# Development of the new brand and mission including internal and external launch# Responsibility for Paigo's brand and B2C communication as well as being the brand ambassador # Digitalisation and transformation of the existing business model from a B2B focus to a multi-sided platform approach (linking B2B2C with own D2C services)# Leadership of 1,500 employees and active change management (largely remote due to the pandemic); management of the agile transformation as well as the external repositioning # Building new expert teams for Community Management, Financial Education, Consumer Communication Strategy, Digital Learning & Service Excellence, among others

# Responsible for sales and account management in the energy, utilities, banking, fintech and public sector industries# Leading and further enabling a team of ten individuals# Strategic expansion of the customer base# Development of individual solutions and consolidation of sustainable customer relationships# Member of the Executive Board of the Collection Germany Division

# Conception, approval and initialisation of the project to merge the two debt collection companies BFS risk & collection and infoscore Forderungsmanagement# Organisational and technical post-merger integration

# Continuation of the business development activities from the previous year in the public sector# Responsibility for political groundwork at federal and state level# Development of suitable services and positioning of the company as an expert# Management of consultancy projects for the optimisation of receivables management in the municipal sector, at state and federal level (e.g. City of Essen, Senate of Justice Bremen, GEZ)# Winning and steering the first "public-private partnership pilot project" at state level (“Receivables management for the judiciary of the state of Baden-Württemberg”) as Project Manager (2009 - 2012) from implementation to the productive phase# Cooperation with more than 60 courts within the framework of the public-private partnership and development of solutions for judicial cost claims as well as the processing of legal aid in instalments# Working closely with colleagues in the UK and Spain and evaluating a market entry strategy for financial services in France

# Responsible for sales and key account management of clients within the German insurance sector

# Development of service portfolio with respect to the specific requirement within the public sector# Aquisition of pilot projects# Runing "out of daily business" projects for the management board