Sven has over twelve years of experience, including business analysis, customer service and leadership. Throughout his career, he has focused on his ability to resolve problems positively and efficiently. Has worked in a highly regulated work environment and is familiar with how regulations can impact work load and requirements, as the last seven years have required him to maintain up to date information and responses to healthcare laws and changes. His expertise includes the healthcare, retail and legal industries. He possesses outstanding writing skills developed throughout his career while creating detailed documentation with Optum Health, as well as while earning his English Degree.
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Business AnalystOptum Nov 2013 - Aug 2019Greater Minneapolis-St. Paul AreaMaintained industry knowledge for appropriate business applicationsPlanned and defined the approach for gathering business requirementsGathered, analyzed and defined business requirementsDocumented and communicated business requirements via meetings with business partners and IT servicesParticipated in and supported the solution process for problems found during the development and testing of our products/servicesParticipated in and supported the testing and validation of identified solutions created for our products/services -
Call Center Customer Service RepresentativeUmr Nov 2011 - Nov 2013La Crosse, Wisconsin AreaMaintained customer satisfaction, which requires a calm attitude, strong work ethic and the ability to adapt to customer needsResponsible for detailed documentation of all information exchanged during customer contactAssists with confidential medical benefits as well as sensitive claim informationProvided scheduling assistance with member’s provider interestsConnected member to appropriate resources, for example Nursing and Wellness coaching programs
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SupervisorBarnes & Noble, Inc. Oct 2007 - Nov 2011New HampshireCashier manager assisting in customer sales and employee training and developmentSpecialized in maintaining customer satisfaction, through a calm attitude, strong work ethic and the ability to adapt quickly to changing dynamics Responsible for driving sales and ensuring employees were motivated to achieve membership referral objectives
Sven Olson Education Details
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English Language And Literature/Letters
Frequently Asked Questions about Sven Olson
What is Sven Olson's role at the current company?
Sven Olson's current role is Business Analyst at Optum.
What schools did Sven Olson attend?
Sven Olson attended Winona State University.
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