• Selling translation services, from documents to on-site, over the phone, or virtual interpretation services.• Sold over 9,500 projects.• Responsible for maintaining sales accounts, providing customer service, and acquiring new clients worldwide through cold calling.• Executed marketing campaigns.• In charge of invoicing and collecting payments.

• Consulting and selling technological products to active clients in the European market.

• Responsible for overseeing all Food and Beverage (F&B) departments of the hotel, including one restaurant, two bars, room service, minibars, kitchen, and nine banquet rooms.• Managed a team of 85 employees.• Responsible for developing the departmental budget.• Oversight of quality and cost control measures.• Implemented continuous training programs for all F&B areas.• Established and maintained service standards.

• Provided operational consulting across all hotel departments.• Oversaw quality and cost control.• Created and implemented service standards and training manuals for all departments.• Managed employee training initiatives.

• Responsible for auditing all food and beverage departments.• Implemented cost control measures.• Created and implemented new service standards and training manuals for all F&B outlets.

• Responsible for acquiring corporate lead prospects and maintaining relationships with clients.• Participated in network events and industry conventions.• Established extensive business relationships with meeting planners, travel agents, and sales managers from hotels and the Greater Miami Convention and Visitors Bureau.

• Contributed to achieving the AAA Five Diamond Rating Award.• Responsible for daily operations in four bars.• Managed labor costs, supervised, scheduled, and trained a staff of 18 employees, while enhancing service standards.• Oversaw beverage inventory, ordering, and cost control.

• Managed a 24-hour room service operation and supervised daily operations in a full-service restaurant.• Developed and implemented a room service training manual.• Oversaw labor costs, supervised, scheduled, and trained a staff of 10 employees.• Contributed as a member of the pre-opening team.

School Apprenticeship: Maintained and improved service standards.