Your specialist for individual long-distance travel - every trip is unique

The pioneer in luxury small ship river cruises in Asia• Created, built, and managed end-to-end trip planning and tours (including costing, invoicing, and logistics planning) for agents and guests for 5 country destinations.• Oversaw planning and handling of bespoke charters, series, groups, and VIPs.• Organized, managed, and attended global sales, press and trade events including ITB, World Travel Market, CLIA and Pure.• Analysed online occupancy rate to adjust and load… Show more The pioneer in luxury small ship river cruises in Asia• Created, built, and managed end-to-end trip planning and tours (including costing, invoicing, and logistics planning) for agents and guests for 5 country destinations.• Oversaw planning and handling of bespoke charters, series, groups, and VIPs.• Organized, managed, and attended global sales, press and trade events including ITB, World Travel Market, CLIA and Pure.• Analysed online occupancy rate to adjust and load specials to optimize fleet efficiency of 17 ships in 5 countries.• Acquired agent network in 15+ countries and oversaw success adoption rate via active partner management, commissions/incentives, and virtual/in-person trainings/sales events.• Developed new products tailored to customer needs and ROI expectations in conjunction with company owner and operations department. • Designed pre/post tours to increase customer spend and contracted local suppliers for cruises in 7 countries.• Addressed customer complaints and comments and built customer loyalty program.• Wrote web content and coordinated media for pandaw.com.• Delivered quarterly market analyses, customer segmentation, and competitor evaluations.• Interviewed, trained, and managed remote reservation staff in Vietnam and Myanmar offices. Show less

The leader in Asia bike and active tours• Introduced new B2B sales model within company to complement existing B2C revenue.• Acquired new database of agents and partners in EU market and maintained existing APAC and US relationships.• Acted as key account manager to deliver custom programming and cost planning for strategic clients.• Implemented new trade marketing and acquired new American/Nordic trade show presence.• Collaborated with operations team to deliver logistical… Show more The leader in Asia bike and active tours• Introduced new B2B sales model within company to complement existing B2C revenue.• Acquired new database of agents and partners in EU market and maintained existing APAC and US relationships.• Acted as key account manager to deliver custom programming and cost planning for strategic clients.• Implemented new trade marketing and acquired new American/Nordic trade show presence.• Collaborated with operations team to deliver logistical solutions of 3 new Bike & Boat programs. Show less

• Organized and managed sales, press and trade events (WTM, ITB, PURE, ITE, TTM, PATA)• Acquired new agents and increased business with existing partners • Worked closely with owner/founder and operations department to introduce new products/cruises• Responsible for contracting and designing pre/post tours for cruises in Cambodia, Vietnam, Myanmar, Laos, Thailand, China and India• Designed and quoted tailor-made pre/post tours for FIT and GIT• Led and delivered agent… Show more • Organized and managed sales, press and trade events (WTM, ITB, PURE, ITE, TTM, PATA)• Acquired new agents and increased business with existing partners • Worked closely with owner/founder and operations department to introduce new products/cruises• Responsible for contracting and designing pre/post tours for cruises in Cambodia, Vietnam, Myanmar, Laos, Thailand, China and India• Designed and quoted tailor-made pre/post tours for FIT and GIT• Led and delivered agent support and training• Oversaw handling of charters, series, groups, VIPs• Coordinated customer complaints and comments• Developed web content at pandaw.com• Delivered market research and competitor evaluations • Managed remote reservation staff in Ho Chi Minh City and Yangon offices• Interviewed, hired and trained new staff Show less

General Manager (2012-2013)Sales & Reservation Manager (2009-2011) Lolei Travel (Cambodia), Siem Reap / Angkor, Cambodia • Directed overall company operations • Responded to emergencies and other issues involving guests, employees or the facility• Managed enquires and bookings for all agents and private clients• Created tailor-made programs and priced them according to market standards• Lead customer relations and customer service • Oversaw new customer… Show more General Manager (2012-2013)Sales & Reservation Manager (2009-2011) Lolei Travel (Cambodia), Siem Reap / Angkor, Cambodia • Directed overall company operations • Responded to emergencies and other issues involving guests, employees or the facility• Managed enquires and bookings for all agents and private clients• Created tailor-made programs and priced them according to market standards• Lead customer relations and customer service • Oversaw new customer acquisition• Attended travel fairs in Cambodia and overseas• Designed and developed new products to align with market demand • Performed site inspections and quality control• Maintained company web site• Recruited new employees Show less

• Responsible for agency marketing activities• Provided in-person and telecommunication advise to clients • Acquired new clients and maintained existing database• Customized individual and package holidays, including plane, train and ship tickets

• Provided sales support for all travel agent accounts in Germany, Switzerland, Austria and Eastern Europe• Managed AlliedTPro's biggest account• Specialized in USA product and brochure support for agents

• Provided in-person and telecommunication advise to clients • Acquired new clients and maintained existing database• Customized individual and package holidays, including plane, train and ship tickets