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Sven N. Gerhard Email & Phone Number
Vice President of Customer Value
at
USU Solutions International
1 work email found
@doit-intl.com
3 phones found area 415 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Customer Value
Location
Kelowna, British Columbia, Canada
Company size
Who is Sven N. Gerhard? Overview
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Quick answer
Sven N. Gerhard is listed as Vice President of Customer Value at USU Solutions International, a company with 203 employees, based in Kelowna, British Columbia, Canada. AeroLeads shows a work email signal at doit-intl.com, phone signal with area code 415, 866, and a matched LinkedIn profile for Sven N. Gerhard.
Sven N. Gerhard previously worked as Senior Director, Global Technical Support at Cloudbees and Head of Customer Support & Success (Remote) at Doit. Sven N. Gerhard holds Diploma, Business Computer Systems Management from Capilano University.
Company email context
Email format at USU Solutions International
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*@doit-intl.com
68% confidence
AeroLeads found 1 current-domain work email signal for Sven N. Gerhard. Compare company email patterns before reaching out.
Profile bio
About Sven N. Gerhard
I am an experienced executive leader with over 25 years in customer support and success, specializing in driving operational excellence, revenue growth, and customer satisfaction across global teams. My passion lies in building and scaling high-performing teams, improving processes, and implementing strategic programs that boost adoption and reduce churn. I've had the privilege of leading customer success operations in high-growth environments, where I’ve consistently increased efficiency, enhanced customer experience, and achieved exceptional results. My approachable leadership style fosters collaboration and innovation, helping teams thrive and businesses succeed. I'm excited to bring this expertise to new opportunities in dynamic and forward-thinking organizations.
Listed skills include Enterprise Software, Cross Functional Team Leadership, Business Intelligence, Vendor Management, and 46 others.
Current workplace
Sven N. Gerhard's current company
Company context helps verify the profile and gives searchers a useful next step.
Usu Solutions International
16 roles · 32 years
Sven N. Gerhard work experience
A career timeline built from the work history available for this profile.
Senior Director, Global Technical Support
CurrentAs Senior Director of Global Tech Support at CloudBees, I lead a dynamic, global team dedicated to delivering top-tier technical support and continuously advancing service quality. In this role, I've implemented strategic improvements that streamline workflows, boost efficiency, and elevate customer satisfaction. My focus on data-driven insights, KPIs, and.
Nov 2024 - Present
Head Of Customer Support & Success (Remote)
In this pivotal role as part of the Senior Leadership Team, I built and managed a global team of Customer Success Managers and Product Support professionals from the ground up.CSM Team Achievement Established and scaled global Customer Success and Product Support teams, expanding Product Support by 80% and optimising team performance through learning paths.
Feb 2022 - Nov 2024
Director- Global Customer Support (Remote, Usa / Canada)
Creation and development of a true support organization from the ground up, including the implementation of Standard Operation Procedures and scalable automation processes.Servicing B2B customers while striving to resolve issues within an 80% One Touch resolution target, achieving 95.5%.SLA achievements of all issue types within 95% target while achieving.
Aug 2020 - Feb 2022
Director Of Global Strategic Customer Support (Remote, Usa / Canada)
Key Contributions:Oversee the development, execution, and delivery of paid support programs internationally, to support Tableau’s strategic B2B clients in conjunction with Technical Support departments.Cultivated the Customer Satisfaction Score from 88% to 98% in a few years by delivering exceptional Customer Service.Amplify revenue for paid support with.
Aug 2015 - Jul 2020
Vice President Of Customer Success
Key Contributions:Handled Customer Success Management for SaaS clients by designing a Customer Success Model for the company, including Customer Success Plans. Streamlined professional services by executing project management operations and tools to enhance efficiency to guarantee scope, time, and budget to customers.Facilitated product support team.
Dec 2013 - Jun 2015
Director Of Global Customer Support / Account Management
Key Contributions:Controlled an annual budget of $3.5M while reporting directly to the COO.Surveyed customers using the NPS scoring system.Configured and aligned support teams to cover escalations for continuous-time zone coverage.Drove continuous business process improvement between internal departments.Collaborated with major organizations to ensure.
Dec 2010 - Dec 2013
Manager / Call Center Support
Key Contributions:Governed a 40+ customer service representative team that generated sales of $10M during the Vancouver Winter Olympics.Instituted and deployed business process improvement for the call centre, phones, call centre software, and call flows.Executed multiple structures to assist in managing the influx of online requests.Built a support.
Oct 2009 - Dec 2010
Chief Executive Officer / Owner
Get - Global Enterprise Team
May 2007 - Jun 2009
Director – Professional Services
Mar 2006 - Mar 2007
World Wide Director Of Global Customer Escalations (Formally Crystal Decisions)
2003 - 2006
~3 yrs
World Wide Senior Customer Relations Manager (R&D)(Formally Crystal Decisions)
1999 - 2003
~4 yrs
Senior Quality Assurance Manager (Formally Crystal Decisions)
1998 - 1999
~1 yr
Senior Quality Assurance Team Leader (Formally Crystal Decisions)
1997 - 1998
~1 yr
Presales Engineer (Germany) (Formally Crystal Decisions)
1996 - 1997
~1 yr
Technical Support Team Leader (Formally Crystal Decisions)
1994 - 1996
~2 yrs
1 education record
Sven N. Gerhard education
-
Capilano University
FAQ
Frequently asked questions about Sven N. Gerhard
Quick answers generated from the profile data available on this page.
What company does Sven N. Gerhard work for?
Sven N. Gerhard works for USU Solutions International.
What is Sven N. Gerhard's role at USU Solutions International?
Sven N. Gerhard is listed as Vice President of Customer Value at USU Solutions International.
What is Sven N. Gerhard's email address?
AeroLeads has found 1 work email signal at @doit-intl.com for Sven N. Gerhard at USU Solutions International.
What is Sven N. Gerhard's phone number?
AeroLeads has found 3 phone signal(s) with area code 415, 866 for Sven N. Gerhard at USU Solutions International.
Where is Sven N. Gerhard based?
Sven N. Gerhard is based in Kelowna, British Columbia, Canada while working with USU Solutions International.
What companies has Sven N. Gerhard worked for?
Sven N. Gerhard has worked for Usu Solutions International, Cloudbees, Doit, Securityscorecard, and Tableau Software.
How can I contact Sven N. Gerhard?
You can use AeroLeads to view verified contact signals for Sven N. Gerhard at USU Solutions International, including work email, phone, and LinkedIn data when available.
What schools did Sven N. Gerhard attend?
Sven N. Gerhard holds Diploma, Business Computer Systems Management from Capilano University.
What skills is Sven N. Gerhard known for?
Sven N. Gerhard is listed with skills including Enterprise Software, Cross Functional Team Leadership, Business Intelligence, Vendor Management, Leadership, Strategy, Management, and Business Process Improvement.
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