Sven Mischkies Email & Phone Number

Barcelona, Catalonia, Spain

Reading, United Kingdom

Currently I am working for Oracle in the ACS-AMR team, which provides remote support and administration for servers within customer environments. As the PSE for my customers I am responsible for the supported soft- and hardware and ensure that incidents and changes are managed efficiently. To achieve this I liaise with all involved tiers and teams as well.

Support and administration of Web, Mail, Oracle, NFS, application servers based on Solaris and Red Hat running on Sparc or x86 hardware or as virtual hosts in Solaris Zones or VMWare. VCS, VxVM, SDS, Oracle clustering. Basic Oracle administration. Development of plans for upgrades and configuration changes. Implementation of these. Support and.

Technical support for business critical & regular customers, globally & through all time zones., working to defined SLAs, managing workload by prioritising to business needs, building customer relationships. Liaison with third party technicians for troubleshooting of multi-vendor installations. Often high pressure support of 24/7 production clustered.

24/7 remote monitoring/reactive administration of Solaris hosts for GY Admin/rac.de. Worked to defined SLAs for incoming alerts and requests. Played a vital role in setting up the team – developed procedures, organized communication, created technical and process related documentation, wrote technical tests. Involved in hiring process (testing and.

Thinkpad hardware support via phone/email, troubleshooting, problem determination and solution on Windows. Worked to defined SLAs. Achieved personal and team targets (customer satisfaction, number of solved cases, telephony). Used internal tools for information research and call handling. Special tasks assigned: Next business day customers Mentoring of.