Sven M. work email
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Sven M. personal email
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After more than 20 years in various functions in the IT industry, I remain fascinated by the challenge to match user and business requirements to the system and application features and functions. Based on my international experience, excellent analytical skills and a solid technical foundation, I am well equipped to operate in a variety of roles, including IT Management functions.Although technology is only a means to an end, I find the ever increasing speed of technological advances to be very exciting. The challenge to follow this evolution as part of a professional IT career is essential to provide a meaningful contribution to the vision and execution of the IT road-map in support of an organization's growing need for on-time, correct, accurate and relevant information.Specialties: CRM, Data Warehousing, Business Intelligence, Business Processes and ITIL
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Principal Crm ConsultantValantic BeTremelo, Be
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Principal Crm ConsultantValantic Be Jan 2019 - PresentMortsel, Flemish Region, Belgium -
Senior Crm ConsultantC-Clear Partners Oct 2017 - Dec 2018Functional and technical analysis, and implementations of CRM projects.
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Principal ConsultantRealdolmen Jan 2017 - Oct 2017Kontich, Flanders, Belgium- Pre-sales: creation of proposals, preparation and presentation of demo's for prospects.- Advising customers on process improvements, technology selection and architecture design for CRM implementations.- Implementation of customer projects using Salesforce Sales Cloud and Salesforce Service Cloud. -
Information Systems ManagerLuciad Feb 2013 - Dec 2016Leuven- Part of the IT-management team responsible for development and execution of an IT vision and roadmap- Management of the Information Systems team responsible for corporate applications: > Expanding and improving the use of Salesforce CRM > Implementing a Data Warehouse reporting environment > Implementing a data integration platform -
Principal Consultant CrmRealdolmen May 2012 - Jan 2013Antwerp Area, Belgium- Advising customers on process improvements, technology selection and architecture design for CRM implementations.- Configuration and customization of internal Microsoft Dynamics CRM 2011 environment in support of service scheduling and asset management enhancements.- Testing and validation of connector between Microsoft Dynamics CRM 2011 and a cloud-based marketing automation solution.
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Project Manager Erp/CrmLms International Feb 2011 - Mar 2012Leuven, Belgium- Project management of the implementation of an SAP-based ERP environment that will replace the multitude of legacy systems with a single integrated platform.- Liaison with all involved stakeholders including steering committee, key users, internal IT department, and external consultants in charge of the implementation. -
It Support ManagerLms International Nov 2008 - Jan 2011Leuven, Belgium- Managing the Application Experts group, responsible for daily operations of and support of the corporate CRM and BI applications and related projects.- Managing the Service Desk group responsible for 1st and 2nd line client system and desktop support.Responsible for development and evaluation of service desk programs and policies. Focus on ITIL procedures. Main achievements:> Reduced number of SLA breaches> Improved logging of incidents, service requests and time spending- Advisor for core business applications and projects (CRM, BI, defect tracking…)
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Mis ManagerLms International Jul 2006 - Oct 2008Leuven, Belgium- Management and coordination of operational systems and related projects, including Siebel 7.7 CRM and a variety of legacy applications.- Management and coordination of Business Intelligence and Data Warehousing projects and environments. Main achievements:> Regaining corporate trust in the reporting system by systematically addressing inconsistencies in the ETL processes.> Improving the user experience and reporting flexibility by replacing fixed reports with multi-dimensional OLAP-cubes.
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Sr. Project Leader - Operational SystemsLms International Jun 2003 - Jun 2006Leuven, Belgium- Coordination of new development projects and support of the Siebel CRM environment with a focus on sales and customer services functionality.- Coordination of development and support of proprietary applications including an asset management and price list system.- Preparation and coordination of deployment of CRM Siebel 6 to CRM Siebel 7.7 upgrade, in which the infrastructure was reduced from 13 to 3 replicating nodes.
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Project Leader - Sales AutomationLms International Jan 2002 - May 2003Leuven, Belgium- Execution and coordination of the international deployment of the Siebel 6 CRM sales environment to 9 international offices on 3 continents.- International support of the Siebel 6 CRM sales environment and related corporate applications.- Development of operational reports within the Siebel 6 environment (Actuate) including reports in support of the quoting process.
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Application Developer / Business AnalystLms International Jun 1999 - Dec 2001Leuven, Belgium- Analysis, development and support of corporate client-server applications developed in Powerbuilder on a Sybase SQL Anywhere database platform.- Coordination of the development of the Siebel 6 CRM sales project. (Customization was performed in North America by an external team of 5 consultants.)- Support of the pilot operation of the Siebel 6 CRM sales project at the LMS North America office in Detroit, Michigan.
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Application Developer - Professional And International BankingKbc Bank & Verzekering Jul 1996 - May 1999Brussels Area, Belgium- Development and maintenance of mainframe applications in PL/1, CSP and SQL.- Development of new input system for professional and international banking.- Development of a secure system for improving continuity of transaction processing. Average downtime in the case of processing errors from 45 minutes to less than 5 minutes.
Sven M. Skills
Frequently Asked Questions about Sven M.
What company does Sven M. work for?
Sven M. works for Valantic Be
What is Sven M.'s role at the current company?
Sven M.'s current role is Principal CRM Consultant.
What is Sven M.'s email address?
Sven M.'s email address is sv****@****ail.com
What skills is Sven M. known for?
Sven M. has skills like Crm, Business Intelligence, Data Warehousing, Siebel, Business Process, Itil, Business Analysis, Project Management, Software Project Management, Software Development, Sql, Microsoft Crm.
Who are Sven M.'s colleagues?
Sven M.'s colleagues are Garima Sharma, Heike Springmann, Jens Kapp, Saera Majeed, Dario Calabrese, Harald Loesch, Konradin Schömers.
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