Sven Mueller Email & Phone Number

Deutschland

Düsseldorf Und Umgebung

Negotiation of frame contracts with current and potential clientsProject lead for the introduction of ISO 9001Successful implementation of an internal permits departmentImplementation of supplier managementCost savings through (re)negotiation of all insurance contractsLeading the relaunch of marketing materials, including setting up a new website

Martorell

Market steering of the commercial aftersales activities of several northern European importers• Negotiation of annual aftersales budgets and conducting midterm planning according to the guidelines and policies of Volkswagen Group• Monitoring aftersales performance and conducting regular business reviews with importers• Defining adequate measures in order to assure turnover targets with an average yearly increase of 5-10%• Successful implementation of SEAT Care loyalty… Show more Market steering of the commercial aftersales activities of several northern European importers• Negotiation of annual aftersales budgets and conducting midterm planning according to the guidelines and policies of Volkswagen Group• Monitoring aftersales performance and conducting regular business reviews with importers• Defining adequate measures in order to assure turnover targets with an average yearly increase of 5-10%• Successful implementation of SEAT Care loyalty program at importer level assuring an increase of 25% in customer loyalty• Support of the technical team in the communication and implementation of technical and service campaigns• Assure the implementation of group aftersales policies in local markets• Team member in different international and cross-functional working groups, e.g. roll out of connected car strategy, international fleet optimization, e-mobility-readiness, procurement initiatives Show less

Barcelona Area, Spain

Responsible for managing the revenue processes of the airline, including the interline settlementProject lead in the outsourcing transition of the Interline settlement and the implementation of a new Revenue Accounting systemLed a team of +10 staff performing the internal tasks of the complete revenue related processes, including Interline Settlement, Sales Audit, Refunds, 2nd Pass AuditMonitoring the performance of the external service providers and securing a… Show more Responsible for managing the revenue processes of the airline, including the interline settlementProject lead in the outsourcing transition of the Interline settlement and the implementation of a new Revenue Accounting systemLed a team of +10 staff performing the internal tasks of the complete revenue related processes, including Interline Settlement, Sales Audit, Refunds, 2nd Pass AuditMonitoring the performance of the external service providers and securing a continuous flow of all incoming revenue streamsSupervised the implementation of IATA Simplified Interline Settlement and coordinated deliverables with the external providerSuccessfully implemented a new Management Information System that allowed the company to have a full overview of the revenue streams and to take strategic decisionsMonthly reporting at top management level of revenue related Key Performance IndicatorsCurrently forming part of the management team coordinating bankruptcy related processes in the finance area Show less

Barcelona Area, Spain

Responsible for the supervising the Direct Operating Costs related to all flight operationsManaged the knowledge transfer of the department due to the relocation of the company from Palma de Mallorca to BarcelonaAchieved reducing the head count while ensuring the quality of the processes

Project manager leading and implementing consulting projects for clients such as Siemens A&D, BHS Tabletop, Saturn Petfood, Freund Verpackungen

Düsseldorf Area, Germany

Project manager leading and implementing mainly Strategic Procurement and Restructuring projects for companies such as RWE, Helaba, Wuppertaler Stadtwerke, Erdgas Südsachsen

Shanghai

Conducted research and created a study on “Foreign Direct Investments in the People´s Republic of China”

Lic. Rer. Pol

Master, Econcomics