Principal Client Success Director
CurrentLeads the Client Success function for CoreLogic’s premier clients. This role is typically aligned with a significant account retention revenue goal. Responsible for full client success responsibility, which may include account strategy sessions with sales counterparts and senior level management, preparation of detailed client overviews and presentation to C-Level executives.Proactively identifies potential issues with the account and knows how to seek quick resolution, inclusive of problem solving, and communication to all parties. Responsible for revenue retention from assigned accounts through in-depth knowledge of clients’ business model, technology platform, products and services utilized, contractual agreements, fee structure, key business contacts and volume/revenue statistics that include implementation, confirmed billing, communication of training activities, and overall client experience.Responsible for negotiating renewal contracts, client conversion/migration strategies. Ensures compliance issues are met and disclosed to the client. Involves in managing client integrations, conversions to new solutions, (platforms, or products) and client project management.Manages the primary pre- and post- sales project management, including onboarding activities for CoreLogic clients.Proactively meets customer needs by driving client adoption/utilization, retention, expansion of relationship and advocacyUnderstands how to involve product expertise and/or navigation of business lines to provide high level service to the client.
